Kia of Newmarket

A very pleasant group of folks to deal with in the Service Department and they try to be as accomodating as possible. I used to deal with Dixie Kia and their service department left an awful lot to b Service Department and they try to be as accomodating as possible. I used to deal with Dixie Kia and their service department left an awful lot to be desired ... poor workmanship and less than accomodating staff. Newmarket Kia is heads and shoulders above them. Keep up the good work. they make departing with the hard earned cash a "little more tolerable" :) More

Upon entering the dealership I was greeted by the friendly receptionist who directed me to service where I met Katelyn Field. Katelyn was friendly and approachable and took the time to explain the pr friendly receptionist who directed me to service where I met Katelyn Field. Katelyn was friendly and approachable and took the time to explain the process, what to expect, the time it would take as well as the price. I relaxed in the lobby and enjoyed complimentary freshly popped popcorn and a coffee, read magazines and watched the news. Katelyn checked in with me a couple of times to see how I was doing and to let me know how things were going. When my car was ready Kate promptly explained every thing that was done and what was found. I found the atmosphere to be friendly and relaxing and the service was quick and met all my expectations. Kia of Newmarket is a dealership that knows how to put the customer at ease and provides efficient and friendly service. I was satisfied with the whole experience. More

I really enjoy dealing with these folks. I always leave the place with a smile - though sometimes with a lighter wallet than I expected. But I think that's a problem experienced at just about *any* dealer the place with a smile - though sometimes with a lighter wallet than I expected. But I think that's a problem experienced at just about *any* dealership, so I suppose I can't blame them too much. At least they tell me what the damage will be well in advance. More

I would like to express my deep gratitude to the team of high-qualified professioanals and kind persons for very good service. Would recommend KIA of Newmarket dealership to my friends, mates. high-qualified professioanals and kind persons for very good service. Would recommend KIA of Newmarket dealership to my friends, mates. More

Great customer service! Stephanie is always friendly and professional whenever I have either spoken to her on the phone or at the dearlship. The service performed was done in a very timely manner! Thanks! professional whenever I have either spoken to her on the phone or at the dearlship. The service performed was done in a very timely manner! Thanks! More

My experience was great when I visited Kia of Newmarket. I was very impressed with the Service Department. A lot of thought went into making sure all the needs of the customer were taken care of. For exam I was very impressed with the Service Department. A lot of thought went into making sure all the needs of the customer were taken care of. For example, the kids area; so kids can play while you wait for your car to be serviced. The couch area with the TV is another no brainer, keeps the customer entertained while waiting. Offering coffee is a great thing and there were so many choices. Maybe adding a Tea option would be great as well. Also Katelyn Field my personal Service Advisor took care of me during my wait. She is exceptional and made sure my stay was comfortable and always checked up on me with updates about my cars service. One of the main reasons I was so happy with the experience is because of Katelyn. She will hopefully be running that place one day:) Massimo More

overall experience was good, the service advisor was very nice and professional, and beautiful which made it very easy to talk to her. sadly the price is not to be desired! nice and professional, and beautiful which made it very easy to talk to her. sadly the price is not to be desired! More

I contacted KIA of Newmarket to help me to resolve a problem with the engine start-up and to ensure the vehicle is ready for upcoming Clean Drive test. The appointment was booked at convenient for me ti problem with the engine start-up and to ensure the vehicle is ready for upcoming Clean Drive test. The appointment was booked at convenient for me time and recommended services have been very appropriate for the circumstances. Exceptionally friendly and professional staff reassured me that everything necessary would be done to resolve any issues and prepare the vehicle for the test. Shuttle car drivers were very friendly and helpful. Timing was perfect. Great experience overall. Many things to look forward to the next appointment and to recommend to other drivers. More

Kate was incredibly knowledgable, friendly and helpful. She took time with me on the phone as well as when I came in to bring the van for service to ensure I understood what was needed. They were short st She took time with me on the phone as well as when I came in to bring the van for service to ensure I understood what was needed. They were short staffed on the day that I was there, but she went out of her way to make sure I was shuttled to and from work efficiently. Great experience! More

Kate was extremely friendly and welcoming. She recommended service that might be necessary, but was not pushy. She explained the work that was done on my vehicle in a simple and straight-forward w recommended service that might be necessary, but was not pushy. She explained the work that was done on my vehicle in a simple and straight-forward way. I felt valued as customer of the dealership by all those I interacted with. More