Kia of Newmarket

Kate was incredibly knowledgable, friendly and helpful. She took time with me on the phone as well as when I came in to bring the van for service to ensure I understood what was needed. They were short st She took time with me on the phone as well as when I came in to bring the van for service to ensure I understood what was needed. They were short staffed on the day that I was there, but she went out of her way to make sure I was shuttled to and from work efficiently. Great experience! More

I contacted KIA of Newmarket to help me to resolve a problem with the engine start-up and to ensure the vehicle is ready for upcoming Clean Drive test. The appointment was booked at convenient for me ti problem with the engine start-up and to ensure the vehicle is ready for upcoming Clean Drive test. The appointment was booked at convenient for me time and recommended services have been very appropriate for the circumstances. Exceptionally friendly and professional staff reassured me that everything necessary would be done to resolve any issues and prepare the vehicle for the test. Shuttle car drivers were very friendly and helpful. Timing was perfect. Great experience overall. Many things to look forward to the next appointment and to recommend to other drivers. More

Kate was extremely friendly and welcoming. She recommended service that might be necessary, but was not pushy. She explained the work that was done on my vehicle in a simple and straight-forward w recommended service that might be necessary, but was not pushy. She explained the work that was done on my vehicle in a simple and straight-forward way. I felt valued as customer of the dealership by all those I interacted with. More

As usual, the customer service was excellent. I had asked to have my vehicle back for a certain time and it was ready beforehand. I was called by Katelyn to ask if I needed a ride back to the dealership. I r to have my vehicle back for a certain time and it was ready beforehand. I was called by Katelyn to ask if I needed a ride back to the dealership. I really appreciate the level of service. More

Blake Tobin is exceptional at his job! He was very friendly, professional, helpful and knowledgeable about the cars and KIA products. He was very attentive, and I felt like he was really interested in friendly, professional, helpful and knowledgeable about the cars and KIA products. He was very attentive, and I felt like he was really interested in what I wanted in a car. I will be recommending Blake to anyone I know who needs or wants to buy a car. More

When I called to schedule my service appointment, Kate was able to schedule me in within a few days. The timing of the appointment was perfect - I was able to drop the car off before work, be shuttled to was able to schedule me in within a few days. The timing of the appointment was perfect - I was able to drop the car off before work, be shuttled to work, and have the car ready to be picked up when I was done work for the day. There were quite a few things that were worked on on the car, so I was impressed I was able to pick the car up, ready to go, at 4pm. Also, the shuttle service is perfect - I was able to get to and from work, which was so convenient. I dealt with Kate from the initial phone call right through to pick-up, so it was nice to have one person to speak with throughout the whole service process. Kate was nice and cheerful, even early on a Monday morning! She was very accommodating (arranged a shuttle pickup at the last minute at the end of the day), and very helpful (we spoke about car cleaning packages and what was offered). She went through the billing/receipt thoroughly with me, and I received excellent customer service and all my questions were answered. As a person who is not overly familiar with cars, this was very appreciated. I will definitely be bringing my car back to this dealership. I work in Aurora but live in Toronto so I need my car to commute to and from work every day, but I would rather bring my car to this dealership over one in Toronto because I was impressed with the service I received and it was very convenient to drop my car off before work and have it ready to go at the end of the day. Thank you for making this experience a pleasant one! Andrea Bolton More

My experience was amazing kate field from service made My experience was amazing kate field from service made my day with her cheerful attitude, and her bright smile kept me in my shoes when I saw the bi My experience was amazing kate field from service made my day with her cheerful attitude, and her bright smile kept me in my shoes when I saw the bill. More

Great experience! I had visited a few Kia dealerships before finding Kia of Newmarket. They had the best price. The sales associate Luca, has a no pressure sales approach. He was very knowledgeable about before finding Kia of Newmarket. They had the best price. The sales associate Luca, has a no pressure sales approach. He was very knowledgeable about the vehicle and was helpful through the whole sales process. Elaine and Helen in finance were also very helpful and made the purchase any easy experience. Highly recommend to anyone! More

I received a recall notice in the mail about a brake light switch on my KIA Soul. I called the next day and they said they could get me in the following day. I was greeted with a smile and told it could light switch on my KIA Soul. I called the next day and they said they could get me in the following day. I was greeted with a smile and told it could take about 90min for the replacement of the switch. I grabbed a free coffee and settled in for the wait. About 25 min later Kate came over and told me it was all done. I hadn't even finished my coffee! I was there, serviced and home in less than an hour. This dealership has been great to deal with since I bought my vehicle there in 2009. More

This was the first dealership that suggested that we bring our dog for a test drive to make sure she was comfortable in the back. We needed a hatch back just for that reason. We did not feel pressured bring our dog for a test drive to make sure she was comfortable in the back. We needed a hatch back just for that reason. We did not feel pressured through any aspect with this dealership from the sales to the financing to the manager. Our trade in was not drive able so they offered us free pick up of our vehicle. The sales person David kept us informed and was very patient and professional with us as we tried out a number of vehicles. We were impressed with David's knowledge of the vehicle from the engine to the paint to the interior workings of all the instruments. We were not so educated and were greatly appreciative of his time and patience. Our previous dealership relationships were painful but this experience at Kia and with the Kia staff have renewed our faith and trust. We will highly recommend Kia to our friends and family and already anticipate future business from us. Cathy and Keith Wallace More