Kia of Hamilton

Mike and Dawn made my leasing of a 2013 Rio5 sx a perfect experience. They both handled themselves professionally and were able to get me exactly what I wanted. They were both easily contactable for my many experience. They both handled themselves professionally and were able to get me exactly what I wanted. They were both easily contactable for my many questions and extremely helpful throughout the whole process. If you're looking to buy a Kia, I would highly recommend this dealership. More

I have always received good service. This last week it was possibly even better than usual - friendly and no push to do additional work on car. The detailing was certainly a nice bonus. The car shuttle was possibly even better than usual - friendly and no push to do additional work on car. The detailing was certainly a nice bonus. The car shuttle service needs to be recommended also - always courteous and helpful. More

From the very first moment we first walked into the dealership it was friendly, and relaxed in the afternoon. BUT....... When we came back 2 days later at 1230 it was night and day. day staff was ru dealership it was friendly, and relaxed in the afternoon. BUT....... When we came back 2 days later at 1230 it was night and day. day staff was rude, un-sociable, and seemed put out that they had to acknowledge us and the staff seemed un-approachable or gave off the feeling they didn't want you to talk to them. The receptionist was rude and very disrespectful, even on the second visit for service, and the staff seemed to have NO CLUE what we where there for or even knew why we where there. Lines of communication was CRAP. We got the feeling that the some what service was there just to sell us the car, and when the check switched hands, the friendliness was gone. The dealership was dirty, cold, and not even close to a dealership that represents professionalism, or success. Staff where in kaki's, runners, and shirts where not tucked in or even look professional. Total attitudes on the day staff seemed, rude and put out, and a lot of running around but not much seemed to be getting done. For a dealership that just had a $23,000 check handed to them, seemed to be forgetful of it, and didn't give the feeling it was willing to go above and beyond the call of duty. The staff didn't even give off the feeling that empowerment or ownership was instilled in them. SAD very sad. We will never be going to Kia of Hamilton for any and all our future service needs or warranty issue's. Kia Burlington will be our home from now on. More

Having bought my 2010 Soul from the Niagara region and not getting any-and I mean not ANY- service from my local dealerships, I was recommended to go to Kia of Hamilton by a friend. I'm so glad I did and not getting any-and I mean not ANY- service from my local dealerships, I was recommended to go to Kia of Hamilton by a friend. I'm so glad I did and will continue to travel from Niagara to Hamilton for service. It's a big inconvienience for me and can't understand how Cardinal & St Catharines Kia still operate with such xxxx poor customer service. More

Stopped in for a oil change & service for my 2012 Sorento .Service was good & fast. Billy was pleasant & easy to deal with. Will continue to service my Sorento here. Sorento .Service was good & fast. Billy was pleasant & easy to deal with. Will continue to service my Sorento here. More

We came into the dealership to check out a specific vehicle, as we had already narrowed down our choice of a new vehicle. We met Mya and arranged to test drive a used (but close to new) Kia Rondo. My vehicle, as we had already narrowed down our choice of a new vehicle. We met Mya and arranged to test drive a used (but close to new) Kia Rondo. Mya's friendliness and attitude made the process an easy one. We met Jordan when we began to discuss price and between them, Mya and Jordan came up with a good price for the car. Overall, a very good experience. More

Very friendly and always approachable..seems like a family orientated workplace. We witnessed people coming in and saying hi to everyone as it was a family atmosphere,obviously seemed that the customer family orientated workplace. We witnessed people coming in and saying hi to everyone as it was a family atmosphere,obviously seemed that the customers were happy on all levels. Good job KIA family The Schaefer's More

very friendly people. showed me my options and took care of any issues I had with my new veichile that I have purchased in a friendly manor. of any issues I had with my new veichile that I have purchased in a friendly manor. More