Kia Vancouver

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY OLYMPIC AUTO GROUP(easily found on Olympic Auto Group website) My main issue was with the sales manager. When I purchased a brand new 2024 Kia Fo OLYMPIC AUTO GROUP(easily found on Olympic Auto Group website) My main issue was with the sales manager. When I purchased a brand new 2024 Kia Forte in January 2024, I was told I needed to purchase the VIP package(P.S. say no to this if you do end up buying a car here. It is not mandatory but they will fight tooth and nall for you to buy it)which included free car washes, rubber mats, wind visor, shuttle service to and from YVR, 2 week free parking on their lot etc.. My husband brought the car in for a wash, he was told by a service department staff that they don't accept drop ins and next time he needs to book in advance. He calls in to book his next car wash for the same morning, no issues. He called in to book another car wash for the morning but was told they only do car washes between 1pm-6pm so he wasn't able to book anything for the morning. By this time, he is frustrated by all these policies he was never told about at the time of purchase. He's being told by numerous different people, numerous different things on when, how and who to book these car washes. He tried explaining this politely to the main reception. There was an argument and frustrated he hung up. Later that evening, the sales manager calls my husband to tell him he is banned from Kia South and hangs up. I call to speak with him about this and he offers a refund on the package. He then tried to take it back and said I was welcome to bring the car in but my husband wasn't. I said no that's not how this works. My husband drives the car, I have my wn Kia(which we purchased from there and get all our servicing done since 2018. Which BTW we will no longer be doing at this location) I told him I want my money back. He then emails me and says he will go over my file with accounting on the following Monday. I hadn't heard back from him. I waited another week and still no word. I call but he was never available and my emails were ignored. The following week I got a call from the sales manager saying he spoke to someone from Olympic Auto and they will not be issuing a refund. He also said he spoke to an attorney on behalf of Olympic Auto(Um what? Ok.) I asked who he spoke to and if l could speak to them and explain my side. He would not tell me and I haven't spoken to him since. I emailed Olympic Auto. Enter, the regional manager. He's very polite and apologetic at first. He said he personally travelled to Vancouver to deal with this for me. He said he will have a check ready for me to pick up the next day. Basically copy and paste everything I went through with the sales manager and put it here because he is still buying time and keeps giving me excuses "By Monday, by Monday, by Monday". Last I heard, he said he had to put in a request to finance to get the check approved. Now the check is to be issued on the 10th and mailed out but stll nothing. I suggest anyone reading this, not give them any of your time. They don't value their customers. We've been very loyal to them and given them thousands of dollars but they will never see another dime from us. Oh, I almost forgot to mention, the general sales manager was extremely unprofessional to his staff. He was heard yelling at the finance woman who signed our paperwork with us. Super embarrassing and I feel terible for her. I definitely feel I've given them many opportunities. I probably wouldn't have even written this review if they were just honest with their intentions from the beginning. If Kia South or Olympic Auto Group ever decides to make this right by giving me what they already promised numnerous times, I will happily delete this review but until then, here it will stay. More

I'm extremely disappointed with my experience at Kia South Vancouver. After spending close to $50,000 on a pre-owned Carnival on Sunday, I discovered a missing sunshade. While my sales rep tried to help South Vancouver. After spending close to $50,000 on a pre-owned Carnival on Sunday, I discovered a missing sunshade. While my sales rep tried to help, the overall lack of response from the general sales manager is unacceptable. This shows a severe lack of care for customers after the sale is finalized, and has tarnished my view of the Kia brand. If you're considering buying here, be prepared for the possibility of being ignored the moment you drive off the lot." More

If you have a choice dont go to this dealer. You get no help after you paid. Very poor service. You get no help after you paid. Very poor service. More

In August 2022, I paid a $1000 deposit to Kia Vancouver for a 2023 Kia Niro EV and my name was put on a waiting list. The salesman said he could not give me a final price until Kia Canada published the 20 for a 2023 Kia Niro EV and my name was put on a waiting list. The salesman said he could not give me a final price until Kia Canada published the 2023 MSRP. Fair enough. I then asked for a formula that the dealership would use to calculate my bottom-line price upon delivery in spring 2023. The Assistant Sales Manager sent me an email stating, "my manager has agreed to do the deal on the 2023 Kia Niro EV-EX with MSRP plus tax and apply eligible government rebate." On June 2nd, I visited Kia Vancouver and met with the original salesman to discuss the final price. On a worksheet, he wrote the MSRP of $46 945 and I was then shocked to see him add a $6500 dealer markup, an $899 documentation fee, a $25 tire levy, and $695 for "prep". I showed him the Assistant Manager's email and reminded him of the written promise to calculate my final price on MSRP plus taxes minus rebates. He said he could not honour that promise because of inventory differences. He added that if I was willing to wait for one to two years longer for the car, he would not have to charge the extra $6500. I said none of that made sense, so he called the Sales Manager who stated that he would not honour his promise because of cost increases. On June 29th, I went to the dealership to make final payment and pick up the car. I complained to the financial officer about the extra charges and broken promises and she called the General Sales Manager. He said that if he sold cars at the MSRP plus taxes he "would have to close the business." He then offered to refund my deposit. However, my 20 year old Honda needed to be replaced immediately so I went ahead with the vehicle purchase. I ended up paying a "total sales price" before taxes of $55 064. Interesting, that price is almost equal to the $9000 in government rebates that should have been deducted from the MSRP. A cynical person might think that what Kia Vancouver does is add unrealistic and arbitrary charges on top of the MSRP in order to take the government rebates as additional profit. Before you deal with Kia Vancouver, I suggest you check the Better Business Bureau website. You will find that this business is not a member, and has only an A- rating. Moreover, you will see that I am not the first person to complain about lies and broken promises. Beware! Reputable dealers are truthful and keep pricing promises regardless of changes in the market. More

We just bought a new Seltos. This is the 3rd vehicle we've bought from this dealer and the sales department were very knowledgeable and willing to help. Thanks for Marco he did This is the 3rd vehicle we've bought from this dealer and the sales department were very knowledgeable and willing to help. Thanks for Marco he did great job getting me a good money for my Trader. More

We just bought a new Seltos. This is the 3rd vehicle we've bought from this dealer and the sales department were very knowledgeable and willing to help. This is the 3rd vehicle we've bought from this dealer and the sales department were very knowledgeable and willing to help. More

Do not come to dealership for KIA vehicle purchase. Unprofessional and rude manager named Marco Almidani. I went to the dealership to finalize the purchase at 830am as thats when the dealership opens.T Unprofessional and rude manager named Marco Almidani. I went to the dealership to finalize the purchase at 830am as thats when the dealership opens.The sales manager Marco Almidani accused me of being rude for interrupting his meeting where he was berating and schooling his employees when i asked him when i could get the car purchase going at around 8:50. He then threatened to cancel my car purchase agreement multiple times and even took a 1000 dollar deposit slip from the file and flash it in front of me. When you go to this dealership, make sure to start your audio recording like i did. UPDATE: Soon after I left the dealership, Marco Almidani called my cell with no caller ID and stated he would sue me for recording conversation with them. DON'T BE INTIMINATED. You have the right to record the conversation that you were part of without the other party's consent. Don't be intiminated by his thug-like behaviour. More

Second bad review on another location of Kia and their. process. Google needs to come out with a minus starts option I talked to a salesman named Rez at the dealership as he has the car i have been w process. Google needs to come out with a minus starts option I talked to a salesman named Rez at the dealership as he has the car i have been waiting for for over a year and a half so he tells me to come in and put a deposit so its mine. He asks me when i can come in so I say 3pm. I was a few mins late so i let him know and he is like no rush at all.... Not to mention the drive is about 45 mins away. I get there 5 mins after 3pm and he sits me down with a constant smile saying bad news... We sold the car... I was pretty annoyed and told him why don't u tell us this before and why do u waste people's time and get their hopes up!!?? The jerk of a GM Marco (picture attached) had the xxxxx to say to me... how did we waste your time!!???! then asks me why are u so disappointed!!?? as in its my fault!!! This is the second time Kia has done this to us. All these slime ball car salesmen are all the same... Show some decent service to customers... At least call one person, then the other.. not all at once and whoever gets there first... Where do these guys come up with their process!?!?! No apology, no nothing... just smiles and sorry but not sorry... AVOID this dealership Bunch of wankers More

Everyone who helped us in the process has been very professional, friendly and thorough. They have been patient in answering our many questions. We felt very welcome and comfortable. professional, friendly and thorough. They have been patient in answering our many questions. We felt very welcome and comfortable. More

Had good experience. No pressure sale was the main factor for my purchase. Marco and Mo thanks a lot. No pressure sale was the main factor for my purchase. Marco and Mo thanks a lot. More