Kia Vancouver

my jeep review I have been looking for a 2002 tj jeep and saw an ad on Craigslist for one at this Kia dealership. When I went to check it out I was approached by Ph I have been looking for a 2002 tj jeep and saw an ad on Craigslist for one at this Kia dealership. When I went to check it out I was approached by Phil. He was very helpful during the purchase of my jeep. He showed all the servicing that had been done, and gave me a good price on the jeep. I am very happy with my purchase and absolutely love my new jeep. I do recommend this Kia dealership and to ask for Phil. More

Empty Promises and Overcharged Buying New Kia I purchased an new fully loaded 2014 Forte 5 in mid April after numerous visits and phone calls. I agreed to 3 accessories (cargo tray, hood deflector I purchased an new fully loaded 2014 Forte 5 in mid April after numerous visits and phone calls. I agreed to 3 accessories (cargo tray, hood deflector, and sport visor) to be purchased at the time of sale and paying for the $495 documentation fee but not the $778.40 finance fee. As of May 25, 2014 I still have no accessories but luckily I have not paid for them yet. Upon picking up the car they charged me the 778.40 financing fee and the business office person assured me that although it was displayed on the contract it was removed from the total because it had to be shown as paid. I trusted her and accepted that reason as it made sense, however inspecting the paperwork at home I noticed that they actually charged me the full msrp and that the $778.40 was not removed. I immediately called the dealership to speak with my salesman and he assured me that they would review it and call me back. I received no call and called him and booked a time to come down to the dealership. I showed up but he was busy with a customer and had me wait to speak to the business office person that prepared my paperwork. I waited outside her office for 90 minutes and watched her leave the building without ever coming over to me. As my wife had to go to work we left and I called them when I returned home. The salesman was sorry and surprised that no one bothered to speak to me. It appears that communication between their departments doesn't exist as they continue to tell me that so and so should have contacted me or taken care of me. I booked another appointment to go see them and the sales manage reviewed my paperwork and agreed that an error was made and that a cheque would be made out for me. Here's the strange thing, the cheque cannot be ready that day and it would take a few days and they would call me when it is ready for pick up. Apparently the Business manager was at the dealership as he was pointed out to me but It would not be ready. As my trust was not very high I asked for this to be in writing, the sales manager was not keen to supply one and gave me his word that it would be taken care of and he shook my hand. Again I made the mistake of leaving without a cheque or anything in writing to receive my money back. Two weeks goes by and no call so I called my salesman and I had to tell the whole story again and he promised to look into it again and call me back the next day as the sales manager worked different shifts from him. That was yesterday and I have not received a call from anyone and I left another message. He did inform me that the accessories I ordered are in now, but do I really want to give them my hard earned money when they still have not returned the money they owe me. It seems to me that the more questions you ask the more they beat around the bush making promises to get you to purchase but not delivering on them. I purchased my Elantra from Murray Hyundai in 2012 (their sister manufacturer) and the service I received there made this dealer look so mickey mouse in comparison, needless to say my next purchase will likely be returning to them if I don't see resolution to this issue quickly. I don't see how they could get very many referrals from customers that were promised one thing only to receive something completely different if they receive anything at all. Poor customer service after purchase. More

I want to share an awful buying experience I had with purchasing a Kia Rio at Kia Vancouver on at 396 SW Marine Dr., Vancouver. The purpose of this review is to make you aware of some of their practic purchasing a Kia Rio at Kia Vancouver on at 396 SW Marine Dr., Vancouver. The purpose of this review is to make you aware of some of their practices that will make you think twice before purchasing a Kia from Kia Vancouver. Before purchasing the Kia Rio from this place I shopped around quite a bit. I checked out a number of sub compacts and, while each had their pros and cons, I came to the conclusion that their was no one model that was unquestionably superior over the others. What swayed me to the Kia was the fact that they offered “free” lifetime oil changes...or so I was led to believe. Great, I thought, that will save me lots of money over a period of time so that definitely tips the scale in the decision making process towards Kia. I looked at the gas mileage and warranty so that was another factor. But, alas, that too was a deception (I will explain later). The reality is that their “free” oil changes are not free at all. There is a string attached: you have to pay some sort of “Service Fee” for about $28.00. Oh, and then they said subsequently it will be more! How much more? All they would say is “it will be more”. If there are extra charges involved in this “free” deal YOU HAVE TO LET YOUR CUSTOMERS KNOW ABOUT THIS CHARGE BEFORE THEY BUY THE VEHICLE SO THAT THEY CAN MAKE AN INFORMED DECISION WHETHER TO BUY OR NOT BUY!!!! In my case, I was swayed by Kia with the prospect of free oil changes. They are misleading people into believing that they are getting something for free. Based on this you could say that EVERY dealership and auto repair shop on the continent is offering free oil changes. If you go to any auto repair shop (or dealer) they will change your oil and inspect your car for a sum of money. Kia Vancouver changes your oil and inspects the car for a sum of money. So where is the free? ...it’s ridiculous and an insult to your intelligence! When I confronted the sales manager about this issue he became very defensive and rude. I got herded into dingy little room away from the showroom floor to discuss it there so that no potential suckers would hear about it and find out about their despicable practices. After refusing to make good on their free oil changes they kicked me out and said “go sue us!” I’ve never ever in 50 years of life been treated this rudely. This is how you treat a customer who buys a $18,000 vehicle from you and pay cash? I own my own business and I could never dream of ever treating my customers in this manner. About the warranty: If you do not pay this extortion fee your warranty is void. Also, they tell you have a 5 year bumper to bumper. It is not, some things are only one year such as radio. The realistic gas mileage is about 10-12L/100 km...if you are a careful driver. I was warned by competing brands to buy anything but Kia. I didn’t listen because I thought they were just try to prop themselves up but they were right. Be warned!!!! More

They went out of their way to find the car I was looking for and worked out the best leasing deal possible. After sales service has been great. Nice people to work with. for and worked out the best leasing deal possible. After sales service has been great. Nice people to work with. More

I bought a brand new Kia Optima in November 2011 from the Kia Vancouver location, and this review primarily focusses on their service department. They did an inspection before giving me the vehicle, and Kia Vancouver location, and this review primarily focusses on their service department. They did an inspection before giving me the vehicle, and the service advisor (Matt) said that the pressure in the passenger airbag was a little high. He said that he was going to put a rush order on the part and would have it at the start of the following week. Then they would fix it asap. After waiting 10 days, I called them and they said the part had apparently just come in and they were just about to call me (what a coincidence!). We scheduled an appointment, and they said it would take two hours to fix the airbag. I took the car in for the appointment, and they returned the car after a couple of hours. Later that day, the check airbag light came back on. When I called the service department, I was told that the guys that did the work didn't know it needed the new part, and that it would have to come back in. What they actually did for the two hours that they had the car is a mystery. Not having any other choice, I scheduled another appointment. Having been told it would take another two hours, I took the car in at 8:00AM. Worst case scenario in my mind would be to have the car back by 11:00. Three and a half hours later, I call them and was told they need the car for another hour. An hour and half later, same story. I finally got the car back at 3:30PM. I had to cancel multiple appointments and lost a day of work. The car now has a little more than 14,000KM on it, and the check airbag light has come on yet again. I stopped off at the dealership today to talk to the manager (Alex) to let him know how dissatisfied I am, ensure the he oversees the work so that it gets done properly going forward, and to schedule another appointment. He said that they would run a diagnostic test, and it would take 10 minutes. After waiting 40 minutes, I track him down to find out what is going on. He then tells me that they have taken apart the dash, and it would take some more time. At that stage I lose it. There is a big difference between running a 10 minute diagnostic test and taking apart the dash. Since I needed the car, anticipated only being there for 20 minutes, and the fact that I have no faith in the competency of anyone in that dealership, I told them to put the car back together and give it back to me immediately. The car still has yet to get fixed, and I'm stuck having to use either Kia Vancouver or Kia Richmond for the repairs to keep my warranty. Apparently both locations have the same service manager (I think Dion), so I have no confidence going forward. I have written the manager overseeing both locations (Warren), but have yet to hear back from him. If you are considering buying a new vehicle from either location, STOP. They will say whatever you want to hear to get you into a vehicle, but then the quality of service will drop off the face of the earth. More