Kia Richmond

AVOID like the PLAGUE **this is a review for KIA Richmond - the first part is the back story that they (Eric-Richmond) were aware of prior to Lying to me*** I called Ale **this is a review for KIA Richmond - the first part is the back story that they (Eric-Richmond) were aware of prior to Lying to me*** I called Alen, at Applewood Kia Surrey, and advised him that I would be heading into the Langley branch (as langley had the new car I wanted on their Lot). Alen then said that they have 2 (one satin color and one blue) and that he would beat langleys price. I agreed to come to their site. On arrival Alen said that the manager was using the car, to get lunch, and he would be back in 5 min. Alen also said that they don't have either of the cars he told me they had. The manager arrived back in a white vehicle that was licenced and had 9000km on the clock. Alen claimed that this was a "new vehicle" or at worst a "demo". Anyway - we test drove the managers "new car" and then sat down to purchase a new 2014 that he, confirmed would not be a problem, could get from another dealer. After 30min of haggling I agreed to the price (they beat Langley by $500) and asked Alen to do the paperwork. He asked me to pay the $1000 deposit- which I did. Alen then presented me with the prelim purchase agreement. Upon review I discovered that Alen had written up a completely different vehicle (that we had never discussed) at a much higher price ($40,000). I brought this to his attention and he claimed "my mistake - woopsie". Yet we had spent the last 60 minutes talking about the one specific vehicle that I wanted to buy. I asked him for the correct document and he reluctantly wrote it up (took 30 minutes). By his body language it was clear that he did not intend to complete the deal. Alen promised to call me in 10 minutes once they had confirmed a dealer swap. And that we could leave the dealership. 1 hour passed and no call. So I called Alen and he said they were still confirming the dealer swap. The manger asked me to wait till tomorrow. The next day I receive no call, so I phone them at 1pm - Speak to the manager, as Alen is away, and he says that they still havnt done anything. I ask for my deposit of $1000 back onto my credit card and the manager tells me "that the internet is down and the visa machine is not working" but that he would "refund the money once it is back up". He also said that he would call me once done. (this was sunday. It took till Thursday to get back -and only after I involved KIA Canada head office) I have never - in my entire life - been lied to, and deceived, so many times in one afternoon. To make matters worse - I then called Kia Richmond -Eric,(on Sunday - the following day) and told them the above horror story and they said they have two of the cars in stock and a "pleasant surprise awaits" - so I drive to their lot and guess what - nada! They lied so that I would turn up and they tried to then sell me a used 2015. The Manager told me that they never had any of the model I asked for and the salesman didn't lie "he just made a mistake". The Salesman then continued to try and sell me the 2015!!! Needless to say I was enraged when I found that out - and drove away. The following day I asked for a fuel voucher (as it was 45min each way to richmond) the salesman said ok no problem -but I would have to collect in person!!!! I asked him to mail to me and suddenly no response! More

amazing experience My family and I had such an amazing experience with kia Richmond. We had the pleasure having mario as our consultant. He answered all the questions I My family and I had such an amazing experience with kia Richmond. We had the pleasure having mario as our consultant. He answered all the questions I had and was very knowledgeable about the vehicle that we were interested in. I have already referred my parents to this dealership and they to will be dropping in to have a look. Thank you to kristy in finance and Gerald as well for making this experience a good one. Sincerely pooja More

We love our Kia! This is our first time ever purchasing a Kia. We fell in love with the Forte 5 SX Luxury as soon as we had a test drive with Snow Wang, the sales ass This is our first time ever purchasing a Kia. We fell in love with the Forte 5 SX Luxury as soon as we had a test drive with Snow Wang, the sales associate. Snow was very professional and knowlegeable about the brand that he's representing. He was especially very patient in explaining the specifications of the model that we are interested in. The business manager Joe Frye was also very friendly and helpful in completing the purchase process. He made sure that we were told about the best protection package that is available for our new vehicle. Overall, we had an excellent experience with KIA. We are now proud owner of a FORTE 5 SX and there's so much we can explore with this fully equipped hatchback! More

Service is top notch! Ask for Harry in service. Great guy with a wealth of knowledge! Been with this dealer for over 2 years and will continue on. A++ in customer service Ask for Harry in service. Great guy with a wealth of knowledge! Been with this dealer for over 2 years and will continue on. A++ in customer service. More

Excellent staff ! and an Awesome car ! I am well pleased the way Mr. Snow Wang assisted me, his very professional , straight forward, friendly and honest. he will let you decide which car t I am well pleased the way Mr. Snow Wang assisted me, his very professional , straight forward, friendly and honest. he will let you decide which car that you really want and discuss with you in a honest way the pros and cons of it also the Manager Mr. Gerald Chu at Kia is very helpful he understood my needs and concerns. Mr Wang let me to test drive any car i want to try until i'm satisfied with it. he even taught me the things that i should know about the new car till the time i left i will for sure come back to Kia and buy another one .I recommend Kia to everybody, good buying experience and an awesome car More power to Kia. I recommend to everyone to try Kia cars :) Art :) Forte 5 SX More

Best car buying experience ever!!! I will come back until I buy my last car!! I went to all the dealerships, ford, Gm, Mazda, Toyota, Chrysler, dodge, honda, VW....etc etc..... Kia wo I will come back until I buy my last car!! I went to all the dealerships, ford, Gm, Mazda, Toyota, Chrysler, dodge, honda, VW....etc etc..... Kia won me over in every aspect especially respect, work ethic, and fairness!!!! My sales agent Cary was amazing... He asked me what I wanted, needed and what my budget was and did everything in his power along with the managers Gerald and Eli to deliver me a car matching my wants and needs list and budget!!!! They succeeded!!!!! I AM THE PROUD OWNER OF A GOEGEOUS RONDO EX7!!! I have owner GM all my life... And now I am ending my car ownerships with only KIA's!!!!! Amazing cars!!!! AMAZING STAFF!!!! Equals VERY HAPPY ME!!!! More

Purchase of a new car I went to Kia Richmond on recommendation of a friend of my son. I had no previous knowledge of Kia vehicles. I had been driving a Jeep Liberty for 12 I went to Kia Richmond on recommendation of a friend of my son. I had no previous knowledge of Kia vehicles. I had been driving a Jeep Liberty for 12 years and it suddenly failed me - thus the search for a new vehicle. When I met Anna Schellenberg at the dealership she seemed to understand what my needs (very involved grandma of 4 assorted age grandchildren and 2 dogs) and helped me to find the right vehicle for me. I went the next day to other dealers and checked out several other brands - Ford, Chev, Honda, Dodge, Mazda - but I returned to Richmond Kia and Anna. The warantee, financing and general friendliness of the folks at Kia Richmond satisfied all my requirements. I am very happy with my Kia Soul and anticipate many happy years. I am writing this review because Anna gave me the online link and said if I wanted - please write a review. This is completely voluntary and I have been very satisfied with everything at Kia Richmond so far. I have also learned since my purchase of another friend that recently bought a Kia Soul and is also very happy with her purchase. Thank you. More