Kia Richmond

From Bad to Impressive! 3 years ago, i was so upset with this dealership that, i never took my car back for any service after the 1st oil change. Now im here to purchase a ve 3 years ago, i was so upset with this dealership that, i never took my car back for any service after the 1st oil change. Now im here to purchase a vehicle for my parents, i imminently notice all the staff had change. The sales was professional, friendly, and honest. Jenny is a great sales who is fun to deal with. She made my purchase experience very enjoyable. Kristy at finance will make sure you get the best deal around town. overall, this dealership had work its way back up. More

Good sales experience, AWFUL follow-up. I am changing my initially positive review of this dealership because of major communication and warranty issues, that have been severely mishandled b I am changing my initially positive review of this dealership because of major communication and warranty issues, that have been severely mishandled by the ex-employee Kristi, who ignored emails for several weeks, and, in her absence, Mario. Let me go into greater detail... My wife and I decided to go with the extended warranty on our vehicle purchase, we were told by Kristi that she would send us the paperwork as soon as it was ready. So, we began our payment schedule and the weeks crept on. I emailed Kristi a number of times during these weeks, requesting the papers, to which I received no response. When I eventually called the dealership out of frustration, I was informed that Kristi had been let go. I then asked to speak to Mario, who gave us his apologies and vowed to rectify the situation. A couple of days later he called us back to let us know that Kristi had not done the paperwork on the warranty AT ALL, and he would have to start the process from scratch. I thanked him for the update and went about our business, that was 1.5 months ago. To be honest, I had nearly forgotten until recently, when a close-call reminded me that our vehicle was not under any warranty program. I sent Mario an email over a week ago, which received no response, I sent a follow-up today, so we will see what happens. As it stands though, you can consider us extremely unhappy with how this has been handled, and I could not in good conscience recommend this dealership until a resolution has been reached. Our car is still WITHOUT warranty. More

One very Happy Veteran I had received a call from Jenny, saying that she had heard that my last car bought from them that I wasn't satisfied. And I had referred a friend and I had received a call from Jenny, saying that she had heard that my last car bought from them that I wasn't satisfied. And I had referred a friend and still hadn't received the referral fee. I told her she was right, and doesn't cost a thing to look, and listen. I went down, they(Jenny & Shaun) showed me a few cars, and I did see one I fully liked. She passed the info to Kristi, did her magic, and I left in a Brand new car that night. Thank You KIA Richmond In Comradeship William Spencer More

excellent service the guy was very nice, not pushy at all and recommended me to go with the one i really love. :) love the car!! New to this brand so i'll see how it g the guy was very nice, not pushy at all and recommended me to go with the one i really love. :) love the car!! New to this brand so i'll see how it goes but so far everything is awesome! More

Helped above and beyond I did not end up buying a car from Kia Richmond but from the moment I phoned Jenny was a great help. She listened to what I was wanting and only recom I did not end up buying a car from Kia Richmond but from the moment I phoned Jenny was a great help. She listened to what I was wanting and only recommended cars that were like what I was after. I was looking for a used honda civic and she found me a few civics and other similar cars. I ended up buying one from another dealership but for help and looking out for my buying needs she was exceptional. I've already recommended her to a friend and I will definitely repeat that in the future. Again, an absolute pleasure to deal with. J More

Great car buying experience! Mario, Kristi and their team exemplify quality customer service. I met Kristi two cars ago and she is the main reason I went out of my way (45 minu Mario, Kristi and their team exemplify quality customer service. I met Kristi two cars ago and she is the main reason I went out of my way (45 minutes away from home) to make my most recent car purchase at Kia Richmond. Once I was there, I was introduced to the team and instantly knew that I would have a fun time buying my car. It was a pleasure dealing a young team that obviously love their career choice and were genuinely interested in satisfying my vehicular needs. Mario and his team were able to listen to my wants and needs and matched me with the perfect vehicle, that also met my financial needs :) I left very satisfied, knowing that I will definitely recommend the dealership to anyone looking to purchase a vehicle. It was well worth the drive! More

Repeat Customer Great Service Just picked up our second Kia Rondo from this dealership. Customer for eight years. Service department is great. Very customer focused. Sales staff Just picked up our second Kia Rondo from this dealership. Customer for eight years. Service department is great. Very customer focused. Sales staff is very knowledgeable, friendly and accommodating. More

Finally... Buying a car was actually FUN! I have bought several new vehicles in my life and I can honestly say that this time around it was easy and fun! I knew what I wanted and my salesperso I have bought several new vehicles in my life and I can honestly say that this time around it was easy and fun! I knew what I wanted and my salesperson Patrick really listened to me and showed me the exact vehicle I was looking for. We were able to make a deal that fit my needs and budget. Being that I was looking to lower my payments and increase my fuel economy I traded my 2013 Kia Sportage EX Luxury AWD for a new 2016 Kia Rio SX hatchback. I was happy to get 0% financing too. Kristi in the business / finance office, worked quickly and professionally to get me what I need and out the door in a timely manner. There was ZERO pressure here. Instead of trying to just "sell" me a car they really seemed to understand how to treat a customer. In this Facebook, texting, selfie, hashtag world we are living in, it was nice to see some TRUE customer service. A special thanks also to Brendon, one of the sales managers, for not playing any games with me and ultimately making this car deal relaxing and enjoyable. I love my new KIA! More

Overall very good experience Mario and Kristi gives you the nicest one-two punch in car purchase experience! You can see how genuine Mario is in his dealings with everyone and hi Mario and Kristi gives you the nicest one-two punch in car purchase experience! You can see how genuine Mario is in his dealings with everyone and his willingness to go above and beyond is very evident, and Kristi's knowledge and energy level of off the charts. It made for a truly pleasurable new-car buying experience. The only reason I did not give five stars is the dealership was quite understaffed when we walked in and we had to wait quite a while before being attended to. More

Exemplary Customer Handling We were looking for a good economical purchase for my son and daughter in law. Our son has suffered a head injury. Fabio put us into a great vehicle We were looking for a good economical purchase for my son and daughter in law. Our son has suffered a head injury. Fabio put us into a great vehicle, and a deal that we were very happy at. The whole sales team and after sales team of - Fabio, Darren, and Richard were very professional and first class to deal with. Fabio assisted me with the purchase, temporary insurance and vehicle delivery. I would strongly recommend if are looking for a new or used vehicle that you drop by and give this Dealer and Fabio an opportunity to serve your needs! You will not be disappointed! More