Kia Richmond

Easy going, friendly, and go getters We bought a Van and dealt with Aidin and Ryan (and Tony on Sunday when we first went to kick the tires); To summarize: - from the moment we stepped i We bought a Van and dealt with Aidin and Ryan (and Tony on Sunday when we first went to kick the tires); To summarize: - from the moment we stepped in the dealership, everything went quite smoothly - Great product knowledge - Go above and beyond to meet our needs (two test drives, a short and a very very long one, all over Richmond bridges, highways, back allies) - I can't say enough about their friendliness At the end of the day, I walked out a very happy customer; if I ever buy another Kia, I definitely will go wherever these guys are working. More

Highly recommend this dealership! Sales rep Justin, and Sales Manager Aidin were very knowledgeable and friendly about the 2016 Kia Sportage I purchased, and gave us an excellent end o Sales rep Justin, and Sales Manager Aidin were very knowledgeable and friendly about the 2016 Kia Sportage I purchased, and gave us an excellent end of season deal! More

terrible online booking Recently I have booked a time online for my car service and part repair. To ensure that the part will be delivered and ready to the shop by then, I al Recently I have booked a time online for my car service and part repair. To ensure that the part will be delivered and ready to the shop by then, I also called the service department to confirm the time. Everything looks good until the late afternoon next day. I received an email, notifying my schedule will be removed since there was somebody else also booking the same time. How terrible it is!!!! It screwed up my planning on that day. My suggestion is NEVER booking online, better calling the service guy to make one. More

The process with the staff went flawless. We dealt with both Tony and Ian, both were professional and met all of our expectations in making the new car purchase painless. We would go to this d We dealt with both Tony and Ian, both were professional and met all of our expectations in making the new car purchase painless. We would go to this dealership again. More

2017 Kia Forte ex I dealt with Ian from Kia Richmond and it was a great experience! They were very accommodating and made sure everything was perfect! I would de I dealt with Ian from Kia Richmond and it was a great experience! They were very accommodating and made sure everything was perfect! I would definitely go again! More

Great dealership From the moment my husband and I walked in to the dealership everyone was friendly and welcoming starting with Ian McIntosh, our salesperson. All our From the moment my husband and I walked in to the dealership everyone was friendly and welcoming starting with Ian McIntosh, our salesperson. All our questions were answered and after asking us what we wanted in the way of a Sportage, our needs and desires, including the colour, Ian was able to deliver the vehicle of choice. Ian and Tony was able to give us a great trade in value on our old car and come with a deal we were all happy with. I love my new Sportage and would highly recommend this dealership. Thank you Ian and Tony. More

A great vehicle purchase experience Everyone at Kia Richmond was very friendly, and they worked hard to make the vehicle purchase as smooth as possible. I would definitely recommend this Everyone at Kia Richmond was very friendly, and they worked hard to make the vehicle purchase as smooth as possible. I would definitely recommend this dealership. I brought my kids with me to the dealership, and Kassia took the time to make sure that the kids felt like they were being included in the process. This made the whole experience a lot easier. Kassia also followed up a few days after my purchase to make sure I was satisfied. More

Amazing customer service This is our second purchase from Kia Richmond and we are very lucky that we are having this dealership in our neighbourhood. We want to say thank you This is our second purchase from Kia Richmond and we are very lucky that we are having this dealership in our neighbourhood. We want to say thank you to Jacob and Aidin for all great customer experience we had with Kia products. They are very professional, knowledgeable and friendly. By asking few questions they are quided us through the right choices and now we are happy Kia members. Thank you again to everyone who help us with new purchase and keep it at the same high level of customer services. Truly yours, Denis and Jamila More

Hassle free and efficient I have had the best experience buying my car at Kia Richmond. I had a prearranged a meeting with Jacob Braun to test drive some automobiles. My husba I have had the best experience buying my car at Kia Richmond. I had a prearranged a meeting with Jacob Braun to test drive some automobiles. My husband had set up the meeting since I was at work. From the moment I walked into the Kia dealership I felt welcomed. Jacob warmly greeted us at the door and offered coffee, tea, hot chocolate or water. I knew i was at a good place. The friendly staff has a welcoming smile and are extremely professional and listen intently to the customer. Jacob showed me options on multiple cars and what would work within my budget. We test drove two vehicles. In each car Jacob showed me all the features and special perks. I must say each car had many features. Jacob showed me each feature and had me demonstrate how to use them. To me this is crucial to know how to get the most benefits from gas mileage and features. Even though Jacob's work day ended he worked overtime to find me a car to suit my lifestyle, I chose a used vehicle Kia Sportage 2015 ex. We spoke with Tony Levasseur and negotiated an extremely good price. Jacob gave us privacy to complete the business. The car was ready the next day. Cleaned, detailed, and inspected bumper to bumper. Thank you to all the employees in the maintenance department. Jacob proceeded to show me the car for my final inspection Jacob introduced us to the Aiden Zare who was extremely honest and professional as we negotiated the final details in the sale with bonuses for the life of the vehicle. Thank you Aiden. Jacob took a picture with us and our new car. What can I say. I am so happy I went to Kia Richmond. Jacob, thank you so much. You are an amazing person. Thank you for helping us get a car Sincerely, Eva Lymberopoulos More

An Awesome Experience from Friendly And Welcoming People This is already our 3rd car and we have been to several car dealers but never have we experienced the customer service JACOB BRAUN has showed us. The This is already our 3rd car and we have been to several car dealers but never have we experienced the customer service JACOB BRAUN has showed us. The moment we walked in, he immediately made us feel welcomed and we felt like family. With utmost sincerity, he showed us that he understands our situation and provided his knowledge on how KIA would meet our needs. We can't wait to tell our friends about this great experience as we know our friends will be in good hands with Jacob and the sales manager, Aidin. Kudos also to Aidin, for his straight to the point solution and for providing an offer we cant resist! More