Kia Richmond

Best experience ever The best service and experience I have ever had buying a car. Everyone who helped us did was awesome and the price was great for the vehicle and they The best service and experience I have ever had buying a car. Everyone who helped us did was awesome and the price was great for the vehicle and they even picked us up from the ferry More

They don't care about you - don't waste your time if I could give negative stars, I would do so. I feel this establishment is disorganized and to be honest, only out for their bottom line. I work in if I could give negative stars, I would do so. I feel this establishment is disorganized and to be honest, only out for their bottom line. I work in customer service and have not only our business needs in mind, but also the customers needs and wants. I inquired about a 2011 Hyundai Santa Fe that was for sale. I have poor credit from poor choices, but like most adults who realize their mistakes, I am fixing it and moving forward. I made it known that my credit is less than ideal, and was told that the agent would put me in touch with their financial manager. Keep in mind, I spoke with them about a particular vehicle I was interested in. The financial manager emails me a bunch of documents to fill out and I do so, I send off everything needed and I even speak with the leasing company they are putting me into contact with. I go through all of the hoops. Upon getting approved, she calls and approves me for a Kia Rio. Ummm.... no. Very different vehicle from the Santa Fe that I'm looking at. She says she cant' do the santa fe based on the age (2011) but can do a rio. I explain that I initially inquired BASED ON THE SANTA FE. I cannot have a small car. It does not work for me. Why not be upfront and tell me that from the get go? Why waste my time and get me excited? Find another dealership to go through. More

Easy going, friendly, and go getters We bought a Van and dealt with Aidin and Ryan (and Tony on Sunday when we first went to kick the tires); To summarize: - from the moment we stepped i We bought a Van and dealt with Aidin and Ryan (and Tony on Sunday when we first went to kick the tires); To summarize: - from the moment we stepped in the dealership, everything went quite smoothly - Great product knowledge - Go above and beyond to meet our needs (two test drives, a short and a very very long one, all over Richmond bridges, highways, back allies) - I can't say enough about their friendliness At the end of the day, I walked out a very happy customer; if I ever buy another Kia, I definitely will go wherever these guys are working. More

Highly recommend this dealership! Sales rep Justin, and Sales Manager Aidin were very knowledgeable and friendly about the 2016 Kia Sportage I purchased, and gave us an excellent end o Sales rep Justin, and Sales Manager Aidin were very knowledgeable and friendly about the 2016 Kia Sportage I purchased, and gave us an excellent end of season deal! More

terrible online booking Recently I have booked a time online for my car service and part repair. To ensure that the part will be delivered and ready to the shop by then, I al Recently I have booked a time online for my car service and part repair. To ensure that the part will be delivered and ready to the shop by then, I also called the service department to confirm the time. Everything looks good until the late afternoon next day. I received an email, notifying my schedule will be removed since there was somebody else also booking the same time. How terrible it is!!!! It screwed up my planning on that day. My suggestion is NEVER booking online, better calling the service guy to make one. More

The process with the staff went flawless. We dealt with both Tony and Ian, both were professional and met all of our expectations in making the new car purchase painless. We would go to this d We dealt with both Tony and Ian, both were professional and met all of our expectations in making the new car purchase painless. We would go to this dealership again. More

2017 Kia Forte ex I dealt with Ian from Kia Richmond and it was a great experience! They were very accommodating and made sure everything was perfect! I would de I dealt with Ian from Kia Richmond and it was a great experience! They were very accommodating and made sure everything was perfect! I would definitely go again! More

Great dealership From the moment my husband and I walked in to the dealership everyone was friendly and welcoming starting with Ian McIntosh, our salesperson. All our From the moment my husband and I walked in to the dealership everyone was friendly and welcoming starting with Ian McIntosh, our salesperson. All our questions were answered and after asking us what we wanted in the way of a Sportage, our needs and desires, including the colour, Ian was able to deliver the vehicle of choice. Ian and Tony was able to give us a great trade in value on our old car and come with a deal we were all happy with. I love my new Sportage and would highly recommend this dealership. Thank you Ian and Tony. More

A great vehicle purchase experience Everyone at Kia Richmond was very friendly, and they worked hard to make the vehicle purchase as smooth as possible. I would definitely recommend this Everyone at Kia Richmond was very friendly, and they worked hard to make the vehicle purchase as smooth as possible. I would definitely recommend this dealership. I brought my kids with me to the dealership, and Kassia took the time to make sure that the kids felt like they were being included in the process. This made the whole experience a lot easier. Kassia also followed up a few days after my purchase to make sure I was satisfied. More

Amazing customer service This is our second purchase from Kia Richmond and we are very lucky that we are having this dealership in our neighbourhood. We want to say thank you This is our second purchase from Kia Richmond and we are very lucky that we are having this dealership in our neighbourhood. We want to say thank you to Jacob and Aidin for all great customer experience we had with Kia products. They are very professional, knowledgeable and friendly. By asking few questions they are quided us through the right choices and now we are happy Kia members. Thank you again to everyone who help us with new purchase and keep it at the same high level of customer services. Truly yours, Denis and Jamila More