Kia On Hunt Club

Avoid this dealership I know 0% interest rates sound good, but it's not worth the headaches that come with buying from hunt club Kia. Worst customer service I've dealt with I know 0% interest rates sound good, but it's not worth the headaches that come with buying from hunt club Kia. Worst customer service I've dealt with in a long time. More

Miscommunication caused delay, but Kia HC made it better Edit: May 12 - After a few discussions with Will, I'm convinced that the delay in service was caused by miscommunication. He admitted they messed up, Edit: May 12 - After a few discussions with Will, I'm convinced that the delay in service was caused by miscommunication. He admitted they messed up, and Will has promised future compensation for my continued business. Will also ensured my bill from Bank Street Kia was discounted as well, which was a pleasant surprised for me when I went to pick up the car; it was initiated without my requesting it. I feel it is important to highlight my appreciation where it's due; despite a few bumps, Kia on Hunt Club came through for me in the end. While I won't remove my bad experience below, it does show that mistakes do happen, and they are quick and eager to rectify the situation and make it right. I've upgraded my rating to 4-stars, and I would recommend this service center for their dedication to customer service. ----------- 1. On Monday May 8, I booked an appointment with Kia on Hunt Club for Thursday, May 11 a. My appointment was for labour-only service on both front/back brakes and rotors 2. Following my phone call, I called back to ask for a quote on OEM parts from Kia 3. We spoke with Bill, the Parts Manager; he was very rude to us, refusing to give us a rough quote, without a VIN number 4. We then called Dilawri Bank Street Kia, and received the information and quote he wanted without issue 5. We called Kia on Hunt Club, and spoke to Will, the Service Manager. 6. We were assured we’d be taken care of, and to keep the appointment. 7. We went there today for our appointment, arriving at approximately 8:30am, where Will told us “I’ll be there in a minute” 8. At 9:30, we still had not spoken to him, nor had anyone began my work order. 9. At this point, our morning wasted, I opted to simply leave with my business I call Dilawri Bank Street Kia, and asked if they could fit me in that same day. I dropped my car off there at 10:15am this morning; after speaking with the staff, they were apologetic regarding the reception I received at Hunt Club Kia. I would recommend going to Bank Street Kia, or going to a third-party independant repair shop. More

Jason is the BEST ! Jason Sousa was extremely knowledgeable, courteous and professional. He was essentially the reason we decided to purchase at this dealership. It was o Jason Sousa was extremely knowledgeable, courteous and professional. He was essentially the reason we decided to purchase at this dealership. It was our first on line purchase experience for a vehicle and we would do so again based on this experience. The dealership showroom and overall appearance is excellent. We have no hesitation recommending Jason and KIA on Hunt Club. More

Need more customer reps like Rejean! Rejean was amazing to work with in looking for a vehicle we wanted. He listened to our needs and focused on our budget. Never did he make us feel pres Rejean was amazing to work with in looking for a vehicle we wanted. He listened to our needs and focused on our budget. Never did he make us feel pressured to buy something so he could make a sale. We went to several dealerships around Ottawa/Gatineau and one of the main things that turned us off was the pushy dealership customer reps that just wanted to make a sale and not focus on our needs. Most were just fake and egotistical. We kept returning to Kia on Hunt Club on several occasions primarily because of Rejean and his respect and patience with us! Even after the sale, Rejean followed up two weeks later! More

Bad customer service - stay away - recommend Kia Brockville. Here is my letter to Atheer, the Sales Manager: Atheer: I waited this long to respond to your message as I wanted to ensure I received my refund w Here is my letter to Atheer, the Sales Manager: Atheer: I waited this long to respond to your message as I wanted to ensure I received my refund which as now arrived; thank you. I'm stunned at your message below. Per the attachment and the message on the form the bank reached out to your dealership on April 19th at 16:39 to ask you to have me contact them. No one called me. On April 20th at 13:40 when I called your dealership and asked for you, you weren't available, I asked for the business manager and he came on the phone with a very "laisser faire" voice, like I was disturbing him and he said the bank wanted to talk to me. The message clearly says who to talk to and what the reference number was, however the bothered business manager did not provide this information, just the phone number. That’s when I asked to talk to you to cancel the deal. He found you in the lunch room. Your message below says I hold you responsible for TD not contacting me? No, your team is responsible for not calling me and asking me to reach out to TD as per the included letter. Also, I was very offended when the previous day I called and said I was going to cancel the deal if I could not get confirmation on the location of the car (18 days into the process) and you got on the phone and started to laugh because the car was finally there. That kind of service is of very bad taste. Other than Jason, and maybe a little bit Nour, I received very bad customer service from your dealership. I'm sorry I had to cancel the deal because Jason was a really good salesperson; he did an excellent job and he is the reason I allowed your dealership to keep me hanging for as long as I did, but at the end the overwhelming poor service made me go somewhere else. I want you to know that 5 minutes after I cancelled the deal with you I called Kia in Brockville, they were able to locate a mysterious blue car, bring it in the next day, install the remote starter, and I took delivery of the car on Saturday. There were no issues at all and they provided the type of customer service I expect from any dealer; I was extremely pleased and told them. Note that TD also needed to speak to me, the business manager at Kia Brockville called me right away, I called TD with the reference number and all was sorted instantly. The reason they needed to talk to me is that I have protection on my credit requests and had to answer some very specific questions. More

Very friendly staff, attentive service Attentive service. Alex went above and beyond in explaining the car to us and getting us to appreciate it during the test drive; We never felt hurr Attentive service. Alex went above and beyond in explaining the car to us and getting us to appreciate it during the test drive; We never felt hurried and he even came in outside of his regular schedule to meet with us. More

Best car buying experience ever Before buying my SUV from Nour, I had previously owned a total of three vehicles over the years- buying each of those vehicles was not a great experie Before buying my SUV from Nour, I had previously owned a total of three vehicles over the years- buying each of those vehicles was not a great experience for many reasons. I found the SUV I wanted on autotrader.ca. Nour was in touch with me within a couple of hours of me sending an info request, whereas I still to this day haven't heard from my other (bad) salesman about the same vehicle at a different dealership. I went in to Kia on Hunt Club a couple hours later, test drove the SUV. Nour was extremely informative and knowledgable about the SUV I wanted, and he learned about why I needed to get a new vehicle. Nour and Hassan worked with me on my trade in, and financing options. I have never been so well looked after by a dealership before! I even left something absolutely silly in my trade in, and Nour retrieved it for me asap, and made me feel not so silly about it!! Definitely recommending Nour to everyone and anyone, he was great! More

A great experience! Claude It was a pleasure to deal with him. The purchase and negotiation process was conducted in a congenial and professional manner. He presented his offer It was a pleasure to deal with him. The purchase and negotiation process was conducted in a congenial and professional manner. He presented his offer to me in a clear and understandable way and with no hidden fees or charges like some other dealers do. We had a minor issue with the vehicle at the time of delivery. He was notified of the problem and he took care of it very quickly. It demonstrates his commitment to making the customer satisfied even after the sale. More

Amazing Dealership! Alex is the Man! A 5 Star rating. Alex is the go to guy, he's knowledgeable, patient and compassionate about his work. It's not often that you have these qualities in A 5 Star rating. Alex is the go to guy, he's knowledgeable, patient and compassionate about his work. It's not often that you have these qualities in a sales person. He doesn't push the sale, but allows you to feel comfortable with your choice and never upsells what you don't need or don't want. We were in several times and each time he made the experience fun and rewarding. If you are shopping for a KIA please, please stop into this location, by far the best dealership in all of Ottawa! Great jobs guys, especially Alex, hang onto this guy he is an asset, can't say enough. A friend for life. More

Great Experience with Shawn! Shawn made my latest purchase of the Kia Sedona a breeze. I was in contact with other dealerships and he offered me the best deal from the start. I r Shawn made my latest purchase of the Kia Sedona a breeze. I was in contact with other dealerships and he offered me the best deal from the start. I requested that a remote start be added to the vehicle which was done and ready for me when I picked up my vehicle. He made this entire process so easy for me and his knowledge on the Sedona was impressive. I did not leave with any questions. He also followed up with me a few days later to ensure that I did not have any other questions and that everything was good with the vehicle. I would highly recommend Shawn. More