Kia On Hunt Club

Bad customer service - stay away - recommend Kia Brockville. Here is my letter to Atheer, the Sales Manager: Atheer: I waited this long to respond to your message as I wanted to ensure I received my refund w Here is my letter to Atheer, the Sales Manager: Atheer: I waited this long to respond to your message as I wanted to ensure I received my refund which as now arrived; thank you. I'm stunned at your message below. Per the attachment and the message on the form the bank reached out to your dealership on April 19th at 16:39 to ask you to have me contact them. No one called me. On April 20th at 13:40 when I called your dealership and asked for you, you weren't available, I asked for the business manager and he came on the phone with a very "laisser faire" voice, like I was disturbing him and he said the bank wanted to talk to me. The message clearly says who to talk to and what the reference number was, however the bothered business manager did not provide this information, just the phone number. That’s when I asked to talk to you to cancel the deal. He found you in the lunch room. Your message below says I hold you responsible for TD not contacting me? No, your team is responsible for not calling me and asking me to reach out to TD as per the included letter. Also, I was very offended when the previous day I called and said I was going to cancel the deal if I could not get confirmation on the location of the car (18 days into the process) and you got on the phone and started to laugh because the car was finally there. That kind of service is of very bad taste. Other than Jason, and maybe a little bit Nour, I received very bad customer service from your dealership. I'm sorry I had to cancel the deal because Jason was a really good salesperson; he did an excellent job and he is the reason I allowed your dealership to keep me hanging for as long as I did, but at the end the overwhelming poor service made me go somewhere else. I want you to know that 5 minutes after I cancelled the deal with you I called Kia in Brockville, they were able to locate a mysterious blue car, bring it in the next day, install the remote starter, and I took delivery of the car on Saturday. There were no issues at all and they provided the type of customer service I expect from any dealer; I was extremely pleased and told them. Note that TD also needed to speak to me, the business manager at Kia Brockville called me right away, I called TD with the reference number and all was sorted instantly. The reason they needed to talk to me is that I have protection on my credit requests and had to answer some very specific questions. More

Very friendly staff, attentive service Attentive service. Alex went above and beyond in explaining the car to us and getting us to appreciate it during the test drive; We never felt hurr Attentive service. Alex went above and beyond in explaining the car to us and getting us to appreciate it during the test drive; We never felt hurried and he even came in outside of his regular schedule to meet with us. More

Best car buying experience ever Before buying my SUV from Nour, I had previously owned a total of three vehicles over the years- buying each of those vehicles was not a great experie Before buying my SUV from Nour, I had previously owned a total of three vehicles over the years- buying each of those vehicles was not a great experience for many reasons. I found the SUV I wanted on autotrader.ca. Nour was in touch with me within a couple of hours of me sending an info request, whereas I still to this day haven't heard from my other (bad) salesman about the same vehicle at a different dealership. I went in to Kia on Hunt Club a couple hours later, test drove the SUV. Nour was extremely informative and knowledgable about the SUV I wanted, and he learned about why I needed to get a new vehicle. Nour and Hassan worked with me on my trade in, and financing options. I have never been so well looked after by a dealership before! I even left something absolutely silly in my trade in, and Nour retrieved it for me asap, and made me feel not so silly about it!! Definitely recommending Nour to everyone and anyone, he was great! More

A great experience! Claude It was a pleasure to deal with him. The purchase and negotiation process was conducted in a congenial and professional manner. He presented his offer It was a pleasure to deal with him. The purchase and negotiation process was conducted in a congenial and professional manner. He presented his offer to me in a clear and understandable way and with no hidden fees or charges like some other dealers do. We had a minor issue with the vehicle at the time of delivery. He was notified of the problem and he took care of it very quickly. It demonstrates his commitment to making the customer satisfied even after the sale. More

Amazing Dealership! Alex is the Man! A 5 Star rating. Alex is the go to guy, he's knowledgeable, patient and compassionate about his work. It's not often that you have these qualities in A 5 Star rating. Alex is the go to guy, he's knowledgeable, patient and compassionate about his work. It's not often that you have these qualities in a sales person. He doesn't push the sale, but allows you to feel comfortable with your choice and never upsells what you don't need or don't want. We were in several times and each time he made the experience fun and rewarding. If you are shopping for a KIA please, please stop into this location, by far the best dealership in all of Ottawa! Great jobs guys, especially Alex, hang onto this guy he is an asset, can't say enough. A friend for life. More

service extremely poor Poor service, remote start installed at purchased installed wrong have been given the turn around for 4 months still not fixed real joke not recommend Poor service, remote start installed at purchased installed wrong have been given the turn around for 4 months still not fixed real joke not recommended. More

Great Experience with Shawn! Shawn made my latest purchase of the Kia Sedona a breeze. I was in contact with other dealerships and he offered me the best deal from the start. I r Shawn made my latest purchase of the Kia Sedona a breeze. I was in contact with other dealerships and he offered me the best deal from the start. I requested that a remote start be added to the vehicle which was done and ready for me when I picked up my vehicle. He made this entire process so easy for me and his knowledge on the Sedona was impressive. I did not leave with any questions. He also followed up with me a few days later to ensure that I did not have any other questions and that everything was good with the vehicle. I would highly recommend Shawn. More

Great customer service!! When we were ready to purchase our 2nd vehicle we did not hesitate to back to Kia on Hunt Club. Rejean provide us with superior service. This dealersh When we were ready to purchase our 2nd vehicle we did not hesitate to back to Kia on Hunt Club. Rejean provide us with superior service. This dealership is exceptional to deal with, they are extremely friendly, not pushy and do not pressure you into a purchase. We highly recommend Kia to anyone who is looking to purchase a vehicle. Thank you Rejean, Tony and the excellent employees at Kia Hunt Club for making our purchase easy and stremless! More

Great Experience I called Nour already knowing the make and model I wanted (probably taking the best part of his job away from him), but he handled everything extremel I called Nour already knowing the make and model I wanted (probably taking the best part of his job away from him), but he handled everything extremely professionally and made the rest of the process as easy as it could be. I did run into a couple of small hiccups when dealing with one of the Finance Managers, but Nour and the Sales Manager Atheer outdid themselves to make up for them. These guys care about the buyer's experience and will do everything they can to make sure you leave happy. More

Great at first... then went bad fast! In the beginning things were great when I bought a used car which came with winter tires. Sales consultant Courtney stated storing my winter tires as In the beginning things were great when I bought a used car which came with winter tires. Sales consultant Courtney stated storing my winter tires as I bought the car there which was great and I was so pleased with this. Things took a turn for the worst very quickly. In November went back for my tires and the service department stated I had no tires on file. After two months of talking back and forth with the Sales Manager Tony, in the end he stated there was nothing he could not for me as the Sales consultant Courtney no longer worked there. Tony had informed me that tires had been going missing/being stolen at one point and just recently being locked up. I would not trust storing tires here ever! They take your money and don't offer any support after the sale. I am still very upset about this as now I have no winter tires and they are not offering to help at all. More