Kia On Hunt Club

I’ll never set foot in there again. ZERO STARS! What a truely gruesome experience that service “appointment” was. Showed up at 9:45 for my appointment. 5.5hrs later I left without a single thing bei What a truely gruesome experience that service “appointment” was. Showed up at 9:45 for my appointment. 5.5hrs later I left without a single thing being done. My car sat in the lot for 4.5hrs untouched. After the diagnosis of what was wrong I was told I’d have to come back once the parts were ordered in. Uhhh ya. No chance am I going back there. Garbage service department. I feel bad for the girl working the desk because you could tell by the look on her face that she knows they are a garbage fire. See ya NEVER Kia on Hunt Club ZERO STARS More

Great Sales Experience done mostly over Email Overall, a great experience with Kia on Hunt Club. After doing our research, we knew exactly the car we wanted, and also the price we wanted to land o Overall, a great experience with Kia on Hunt Club. After doing our research, we knew exactly the car we wanted, and also the price we wanted to land on. Jason Sousa was a pleasure to deal with and we ended up with exactly what we wanted in terms of the car price (for a 2018 Kia Niro). Prep and pickup was also smooth and well dealt with. The only negative part of the experience was out sit down with the finance folks. They were a bit cold, and seemed pretty put off after we declined all the 'extras' they wanted to sell us. Given that we live about 40 minutes from this dealer, they shouldn't be surprised we didn't want to commit to using all their service offerings. But no matter, we got the car and price we hoped for. Definitely recommend as far as a car purchase goes. Beyond that, I couldn't say for sure, since we haven't had any service done there. More

Excellent Sales Team I recently purchased my first vehicle at Kia on Hunt Club and I couldn't be more satisfied with the service I received. If you are looking to purchase I recently purchased my first vehicle at Kia on Hunt Club and I couldn't be more satisfied with the service I received. If you are looking to purchase a new vehicle, ask for Jason! More

Did I get a lemon? Only time will tell I'm extremely unsatisfied with my brand new 2018 Kia Forte LX+. I will say that the sales team is very welcoming and they answer any questions you hav I'm extremely unsatisfied with my brand new 2018 Kia Forte LX+. I will say that the sales team is very welcoming and they answer any questions you have. No complaints there. My complaints stem from the fact that this is a brand new car and I have had to bring it in for service multiple times. I didn't even have it a 24 hours before the check engine light came on. It makes me wonder: was the pre-delivery inspection completed correctly or were they going through the motions? The issue was a camshaft/driveshaft sensor failure which caused my car: 1) To not start at one point where I had to call for a tow. Before the tow arrived I tried it again and the car started. Still really frustrating anyways. This issue caused me to miss some appointments since my car wouldn't work 2) To not accelerate properly. Imagine dropping the clutch in a manual car - that's what it feels like when I accelerate in this car with this sensor error. The first time I went for service all they did was clear the codes. The next day the check engine light came on again and I brought it in a second time. They checked the codes again and it came back as a camshaft/driveshaft sensor error. The reason they gave for only clearing the codes the first time was that they didn't know which code was causing the error so their process is to clear the codes and wait for the check engine light to come on again. what they don't realize is that this is a waste of time for their customers. I had to return an unnecessary second time to figure out what the error was. In the end they determined the sensor needed to be replaced. Great! Now order the part. That was on a Friday. I went away to a conference from the following Monday to Thursday. I returned on Thursday and called to check in on my part order AND THEY HADN'T EVEN ORDERED THE PART!!! xxx!!! My brand new car is giving me xxxx already and now you FORGOT TO ORDER THE PART! So they order the part, and ask me to call back a week later to see if it's in, not even offering the courtesy of calling me back and setting up my next appointment. Just poor customer service. I bought the extended warranty on this car and will only be going back to this dealership if I absolutely must based on the terms of my extended warranty. More

Appointments Mean Nothing Went to get tires changed at 3 pm with an appointment. 5:30 pm and my car was still in the parking lot. Left at 6:15, told my tires were put on but in Went to get tires changed at 3 pm with an appointment. 5:30 pm and my car was still in the parking lot. Left at 6:15, told my tires were put on but instead there were put in bags in the back of my car. Another customer was there at the same time who had an appointment at 3:30 and at 6:15 their keys were missing and their car was not serviced More

Wonderful service by Alex Wahab and team. Will recommend. We bought a used car from Alex W @ Kia on Hunt Club. There was a problem with car at the first but they fixed it and handled the entire process profes We bought a used car from Alex W @ Kia on Hunt Club. There was a problem with car at the first but they fixed it and handled the entire process professionally. Talk to Alex, he is very helpful and sincere. The front desk team is just as good too. More

Worst in Ottawa I've been taking my Rio to dealerships all across Ottawa for it's service schedule for four years now and this is the worst I've been to. I waited ov I've been taking my Rio to dealerships all across Ottawa for it's service schedule for four years now and this is the worst I've been to. I waited over two hours for a simple oil change. My advisor, Shawn Baldwin, never actually called me up, I had to go up and inquire. The advisor also aggressively pushed multiple repairs at me (wipers, plugs) which the next dealership I took it to said were completely unnecessary. More

Terrible experience at the Kia on Hunt club Had the worst experience ever with Shawn. Stay away from this place.....the salespeople will lie and blame their own mistakes on you. This is what ha Had the worst experience ever with Shawn. Stay away from this place.....the salespeople will lie and blame their own mistakes on you. This is what happened to me. I will definitely go to the Bank Street Kia from now on...the one on Hunt club is a joke More

Simply not a good service I came here to replace my summer tires which was a service provided to the car I bought. Over the phone they said should not take more than 30 min. Af I came here to replace my summer tires which was a service provided to the car I bought. Over the phone they said should not take more than 30 min. After one hour of waiting they got my car in to do the job which took them another half an hour!!! More

Customer service has gone down hill. Used to be a fantastic place due to their superb customer service from Will Keindel but my last two visits have been abysmal (ever since Will left). I Used to be a fantastic place due to their superb customer service from Will Keindel but my last two visits have been abysmal (ever since Will left). I’ll have scheduled appointments just to have my car sit in the parking lot (where I parked it) for over an hour and a half. What’s the point of an appointment if they don’t honour it. Also, just talking to the people at the desk is frustrating because they’re constantly talking down to you. Just trying to explain what’s wrong with the car leads to them arguing you about it. Even the most obvious of problems lead to them denying anything and trying to blame me. I’m very much looking for a new garage to take my business too. Once again, it’s a real shame since Will had some of the best customer service I’ve received anywhere, not just auto related. More