Kia On Hunt Club

My experience with Kia Hunt Club dealership is very unpleasant and horrific. Everything went well until when it is time to sign the bill of sale. Salesman, Danyal, agreed on the price that we asked. He unpleasant and horrific. Everything went well until when it is time to sign the bill of sale. Salesman, Danyal, agreed on the price that we asked. He said his company is “volume base, not Profit base”, and he will not charge me 250$ for the paint. He even guided me step by step on how the calculate the Bill; he witnessed me wrote down the number that we agreed on my notebook. Danyal said we can deposit 500$ for the car while waiting to meet the Finance Manager. We deposited the 500$, and then went to see the Finance Manager. This is where my nightmare begin. The Manager explained a lot of financing plan (we totally understand this is his job), and then when the bill of sale came out, the number is wrong and they even charged us a hygiene fee!!! We told him that the number on the Bill of sale is not what we agreed on when we have the discussion with Danyal. The manager called Danyal in to talk with us. Danyal started to stutter and he said he need to talk to Sale Manager, Moe. We told him that we can’t stay for any longer because one of us need to go to work. After 5 mins, Danyal still not coming back, so we have to leave. The finance manager briefly talked to my uncle the next day because I was working. When I arrived home, I call them right away. This is the most unpleasant phone call ever. The finance manager admitted that it is “their fault”, and blame it on the “miscommunication”. He said “everybody make a mistake, and it is very normal for people to miscommunication”, and he said he is willing to settle the deal if we add 250$ more. I am completely speechless. So basically he means: Yes. We made a mistake, and it is a basic mistake that a lot of people make, that included a sale person! So we should give him another chance by paying for their mistake ?!! My mind is blow, and my uncle who sat beside me listening to the conversation was shocked. Not to mention about the shouting that he made over the phone!!! In the end, I called off the deal, and I told him to refund my 500$ back. After hearing that, he spoke even louder and didn’t want me off the phone, but I managed to get off. The next few day, Danyal and Moe called try to change our mind. Danyal said that he is willing to do anything to make up to us, but the biggest question is can I really trust them? Maybe another “miscommunication” happened again! When I told Danyal that I want my refund back, he asked me if I can come in to sign for my refund form. I told him that I am busy, he can scan the form and email to me, and I can sign it and email back. After 2 weeks, the refund cheque was sent to my mail box without me signing any form. Danyal also sent a text message that the colour that I want, nobody has it in Ottawa!!! (They’re know that I was in a big car accident and really need a car). After all of the chaos, I finally understand. They used the signing refund form as an excuse for me to visit them again, and the news about the colour to make me feel nervous, and go back to them. I am so regret for not reading the Kia Hunt Club reviews on DealerRater because a lot of people experienced what I was experienced. Because of the reviews on the Dealer Rate, I was able to find an amazing Kia dealership at Carleton Place called “Turpin Kia”, and got my new 2022 Kia Soul lunar orange ( I also wrote a review about my experience with Turpin Kia on their website). My last message to all of the buyer is: If you want to buy a car from Kia on Hunt Club, buy it at your own risk. More

Was looking to purchase the new 2022 Kia Carnival. Sent a request online and had several email exchanges with Danyal. I needed my Kia Soul appraised and exchanged pertinent information with him to get the pr request online and had several email exchanges with Danyal. I needed my Kia Soul appraised and exchanged pertinent information with him to get the process started. He mentioned that his Finance guy Charbel wanted to get started on the financing and told me they were having trouble finding my and needed my SIN number. I explained that I didn’t feel comfortable giving that information over email he said he’d have Charbel give me a call. A week passed and no call. The following Monday Danyal emailed me again and said that they had been trying to call me but it didn’t work. I set up a time with them for Tuesday after 4pm. Again, no call. Wednesday morning I sent another follow up email and within 15 minutes the Sale Manager (I cannot remember his name) called me to apologize and ask for another chance. We set up a meeting for Saturday morning at the dealership. Saturday rolls around, my dad and I head to the dealership and meet with the manager and Danyal. They appraise my car, get the lien amount still owing and come back to me with a price. The day before I had been to another Kia dealership and gotten a price. Hunt Club’s price was significantly higher. When I mentioned this, instead of double checking the numbers they went on to say that the other dealership had made a mistake and they were the best offer. They were very dismissive and arrogant in my opinion. I obviously left but not before asking for the financial breakdown. Shortly after I looked it over and noticed that they had listed the lien as $10,000 more than it was (I watched Danyal write down the correct number). I emailed Danyal explaining that once again there had been an error but that I was still interested in seeing what their payments would be and NEVER for a response. Apparently my business is not good enough for them. I bought my Kia Soul from them 5 years ago (different salesmen) and had a great experience and even recommended them but this process and experience has been awful. I will never go back there and will tell others I know not to give them the time of day. Horrible service! More

If you have an option to go to another dealership, take it! I have NEVER had such a poor experience buying a car! We were purchasing a KIA Niro and the only dealership in Ottawa that sold them was this o it! I have NEVER had such a poor experience buying a car! We were purchasing a KIA Niro and the only dealership in Ottawa that sold them was this one so we did not have an option. We had an appointment with the salesman and when we arrived at the appointed time, we had to wait for 45 minutes for him while he worked on someone’s paper work! On the sales floor we saw people ( no sales people in sight) getting into different vehicles to check them out. This was during Covid lockdown, and there was no one to sanitize the vehicles for the next customer. Anytime we called after we purchased the vehicle, we had to leave messages, and they were very slow to return our calls. I purchased a charger for my vehicle through a third party and paid for it with a coupon for a hefty discount from the dealer. I just called the third party to inquire about the status of my charger and was told that the coupon from KIA was not approved so they could not ship me the charger until the issue with the KIA dealership was resolved. Of course I am trying to contact the sales staff about this issue but I have yet to hear from them! Interestingly, the equivalent of the price of the charger was included in my final sales price of my new vehicle. The dealership is not honouring their agreements to their customers. Avoid this delearship More

Good new vehicle buying experience at Hunt Club Kia. Pedro Bushy was our salesman and he was friendly, knowledgeable, and helpful. I don't really enjoy buying cars but my experience at Hunt Club Ki Pedro Bushy was our salesman and he was friendly, knowledgeable, and helpful. I don't really enjoy buying cars but my experience at Hunt Club Kia was better than most ... and the vehicle was even delivered earlier than expected. More

Bought a 2021 Kia Soul EV at this dealer even though salesman was referring to it as a 2020 model. had to tell him it was indeed a 2021 model.Truly love the vehicle. Highly recommend it. But then things salesman was referring to it as a 2020 model. had to tell him it was indeed a 2021 model.Truly love the vehicle. Highly recommend it. But then things get sour. Paid for Life and Disability insurance according to TD loan contract ( almost 6,000.00$ ). Did not want my daughter to endure a financial hardship if i passed away and end up paying huge amounts of money to have vehicle. but when i finally got Insurance papers noticed that Life insurance is not right amount and no Disability insurance included. Sent copies of TD loan and Loan Armor certificate to Charbel Abou Assaf of finance multiple times explaining the many discrepancies. All i got before Xmas is '' We will have a meeting to explain. Nothing yet . I called and now the other finance guy cannot do anything since Charbel Abou Assaf is on vacation and has details on his computer and he has no access to it. Really !! Called TD and they told me i have to contact dealer and so did Loan Armor. So who pocketed the money from disability insurance ? And now service call me for a service after 3 months. Soul EV is 12,000KM or 12 months first service which is why i bought an electric vehicle. Don't have to deal with dealer service. What a pity , such a nice vehicle but marred by Customer Service More

Unfortunately, my experience with management at this location has been nothing but negative, and the customer service they have provided has been absolutely atrocious. I purchased my used car from this location has been nothing but negative, and the customer service they have provided has been absolutely atrocious. I purchased my used car from this location in March of 2019 and I am STILL waiting to receive the $500.00 back from my deposit on the vehicle. This money wasn't put towards my purchase but has instead floated around somewhere for well over a year. My issue with their customer service is that I have reached out to every person I met during my transaction, and not one of them got back to me. I have spoken to manager Christofer Wazen in person, and via email numerous times to ask where the cheque is, I have provided my correct address multiple times, and I have offered to come pick up a cheque in person. And every time his answer is the same, that spoke with accounting and they have "sent it in the mail and it should arrive". And every time it does not. I have never once been followed up with to see if I received the cheque, even though he said he'd "keep me posted". So here I am writing my first ever google review in hopes that maybe i'll get my money back, and maybe you wont make the same mistake I did. If you're looking for a dealership that cares, this isn't. More

I just completed a Lease buyout for my 2015 Kia Soul SX LUX. Process is not easy as most dealers want new veh sales or new leases, and don't listen. Tony at Hunt Club KIA saw / knew my needs and very pro LUX. Process is not easy as most dealers want new veh sales or new leases, and don't listen. Tony at Hunt Club KIA saw / knew my needs and very professionally completed the transaction efficiently, courteously, and most economically. A great xperience and I look forward to 5 more years of excellent performance from our Soul. And / or if I want a new car....Tony is my man to make a deal!f More

Imad and Tony are sleazy cons and gives used car sales a bad name. Unbelievable deceitful business practices. KIA Canada & ownership Dalawri should be embarrassed by these clowns that are representing thei bad name. Unbelievable deceitful business practices. KIA Canada & ownership Dalawri should be embarrassed by these clowns that are representing their brand and name. Just sad to be exposed to an experience in life that should be positive and enjoyable only to be conned by people with no integrity, scruples or class. I don't need a reply from anyone at KIA because they know and probably endorse their boarding criminal activities. Just sad. Zeros More

Although I haven't taken delivery of my new vehicle yet, I have experienced amazing customer service so far! I have been dealing with one of the newest members of the sales team, Haroon. He is absolutely I have experienced amazing customer service so far! I have been dealing with one of the newest members of the sales team, Haroon. He is absolutely lovely, personable, thoughtful and so proactive. I would absolutely recommend him and the dealership. More

2021 Kia Seltos Purchase Great customer service from our sales person Fedor Arkhipov. He was very pleasant and always going out of his way to make sure that he answered all o Great customer service from our sales person Fedor Arkhipov. He was very pleasant and always going out of his way to make sure that he answered all of our questions. For only being on the job for 2 months he showed initiative and got the work done with a smile. If you want great customer service please ask for Fedor you will not be disappointed. More