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Kia 417
Ottawa, ON
316 Reviews
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316 Reviews of Kia 417
March 28, 2022
I would like to warn potential customers to stay away from 417 Kia on 1599 Star Top road. The sellers (Rahul) and the management are real crooks. ON January 27th, I've went to 417 Kia and decided to leas from 417 Kia on 1599 Star Top road. The sellers (Rahul) and the management are real crooks. ON January 27th, I've went to 417 Kia and decided to lease a 2022 Kia Sorento. I made a 1000$ deposit and was told that my car will be arriving by mid May (which I was ok with). On Saturday, March 26, after carefully consulting with my wife we've decided to cancel the transaction. I called the seller to inform him and he told me to stop by on Monday since the Manager was not on site. After the phone conversation, I decided to drive to 417 Kia (Saturday March 26th) and to my surprise both managers were present and working as usual. I got in the office with the manager and he proceeded to tell me that the could not cancel the transaction because the car was already assigned under my name and that by cancelling they would lose money because if the next person/customer needing a car is in Manitoba they will have to pay for the car to go to Manitoba. I was surprised because the car was not in transit and there was no VIN# assigned to it, so how come the car was under my name if it wasn't built yet ? They refused to give me my money back and made me sign a document saying that I forfeited my deposit. That's the first time I am getting that type of response. I know for fact that other dealers will give you your money back with no problem if you cancel the deal. I believe 417 KIA are a disgrace for the KIA corporation and KIA Canada should really terminate their deal with them because they are tarnishing the efforts of a good brand by acting like small time crooks. STAY AWAY FROM 417 KIA ! More
by manteya75
Employees Worked With
Manny Sihag, Alex Bélanger-Rouillard, Rahul Raval
March 24, 2022
A very bad management and waste of time being there, especially with the sale department manager. we drove from Kanata with our own KIA in order to purchase a new KIA, On the phone before we go there t especially with the sale department manager. we drove from Kanata with our own KIA in order to purchase a new KIA, On the phone before we go there they said we will give loyalty discount since we own a KIA On the phone they mentioned they will give loyalty since we own a KIA but when we arrived and started dealing with sale rep they changed their statement and everything was completely different. They did not even offer the loyalty discount. They tried to rip us off by giving crappy packages that we did not want. I went to KIA Hunt club the same day and I purchase my car with 12000 less than the price, fast service and they also gave us the loyalty discount with no issue..We close the deal in less than 15 min in Hunt club location. I strongly recommend, DO NOT PURCHASE OR DEAL WITH SALE. More
by masoud_ashena
Employees Worked With
Vimal Kurian, TJ Pal Singh, Francis Bisimwa
March 23, 2022
Mat was very professional and thorough and everything was completed in a timely manner. Very happy with the service. Great Team. Thank you. completed in a timely manner. Very happy with the service. Great Team. Thank you. More
by karen
Employees Worked With
Paul Hockenhull, Mathieu Lachapelle, Blair Cathcart-McKinnon, Shaun Sutton
March 13, 2022
From negotiations to the delivery of my new car, Marc made the process stress free and seamless. We felt heard and respected with every step. A very positive experience! made the process stress free and seamless. We felt heard and respected with every step. A very positive experience! More
by maureen_richard
Employees Worked With
Marc Rogers
March 07, 2022
staff are friendly and helpful. This is my 2nd lease with KIA and I am pleased with the service and quality of vehicles. This is my 2nd lease with KIA and I am pleased with the service and quality of vehicles. More
by lyn.ewing
Employees Worked With
Paul Hockenhull, Alex Bélanger-Rouillard
March 04, 2022
The service has been excellent on the service side . My experience with the sales department was horrible last Oct and a message was sent to Kia . No one has gotten back me . I decided to give the servi My experience with the sales department was horrible last Oct and a message was sent to Kia . No one has gotten back me . I decided to give the service department a chance and I have been very pleased with the after service up to now . I think the sales department you take exemple of the service team . More
by Mathieubrule
Employees Worked With
TJ Pal Singh, Shaun Sutton
March 01, 2022
Awesome service staff. Everyone I spoke with was beyond accommodating. I had my Forte towed for diagnosis, and it was fixed up and ready to go that same day! Not only did I Everyone I spoke with was beyond accommodating. I had my Forte towed for diagnosis, and it was fixed up and ready to go that same day! Not only did I receive the best price and service I could find, the team went above and beyond and even washed my vehicle for me. I will definitely be back for my service needs in the future, this is my new go-to location. Thank you Kia 417! More
by ogall101
Employees Worked With
Christine Traynor, Paul Hockenhull, Blair Cathcart-McKinnon
