Kentwood Ford

Just purchased the BMW there without even seeing it in person. All happened over the phone /videos. Cole Johnson was were helpful throughout the process as I was not feeling very comfortable buying a car person. All happened over the phone /videos. Cole Johnson was were helpful throughout the process as I was not feeling very comfortable buying a car without a test drive. Anyway the car was delivered to me from Edmonton to Calgary and entire process was smooth. With used cars there is always a risk factor but so far is good, while I ignore couple minor appearance issues. Love the car. I recommend this dealer and Cole Johnson in any day. Inventory is impressive. More

I am very disappointed in the service I have received at kentwood Ford. I have a 2016 Ford focus brand new off the lot in Sherwood Park. I have had 4 clutch replacements in the last 4 years. Everytime it c kentwood Ford. I have a 2016 Ford focus brand new off the lot in Sherwood Park. I have had 4 clutch replacements in the last 4 years. Everytime it comes out of service from here the car has the same kilometers as it went in with. So they are not road testing it after it has been in their shop. They tell me the reason my car keeps acting up is because I need to drive my car aggressively. They like it. I have kids and can't be spending every couple months without my vehicle because no one has been able to pinpoint the problem. I have been to a different dealership since kentwood and they replaced my entire computer system as well as the clutch again and and the valve cover for a leak. I am not happy with this dealership as they do not seem to helo or actually dig deep enough to solve the problem. I have kids and can't afford to not have my vehicle. Thanks for nothing. Would not recommend. More

Took my 2017 Fusion Sport in for a knocking. Under warranty I got a new engine, great! BUT my battery came back dead and unable to take a charge, they claimed that would not have been from anything th warranty I got a new engine, great! BUT my battery came back dead and unable to take a charge, they claimed that would not have been from anything they did, even though there were no previous issues. ALSO I just found a wrench in my grill that bent my radiator and took me 25 minutes to get out. What started out as great service went downhill very fast. More

I would never go to another dealership for sales or service!! I just purchased a 2020 Escape and it was an amazing no pressure experience!! The service department has always been great and very infor service!! I just purchased a 2020 Escape and it was an amazing no pressure experience!! The service department has always been great and very informative. They've always been straight up and honest and are extremely knowledgeable. Everyone from all departments are very friendly...I would highly recommend Kentwood Ford!!!! More

I just got my mustang 2019 today from Rami Rahal and he was very professional and he took care of us and gave us a really good deal for the need for green! Look for Rami if you wanna get a car from them, A was very professional and he took care of us and gave us a really good deal for the need for green! Look for Rami if you wanna get a car from them, Anne was really nice too and she was very helpful, honestly, everyone there I talked to while we get our paper works we’re very friendly More

I had an excellent experience buying my beautiful ‘new’ used vehicle at Kentwood Ford. My sales rep, Said Fayad, worked hard to make sure I had all the information I needed to be comfortable making my purc used vehicle at Kentwood Ford. My sales rep, Said Fayad, worked hard to make sure I had all the information I needed to be comfortable making my purchase long distance. He was quick to respond by text and made the whole process very easy. He was even willing to stay late for me when I made the trip to Edmonton to pick up my car after work. I was impressed by how kind, professional and courteous all the staff were. They do a great job. Highly recommended! More

Had an appionment to have a tire fixed, when I went in there I asked how much would they charge to obtain my vehicles factory door code I was told that the only way to do it was to hook it up to a compu there I asked how much would they charge to obtain my vehicles factory door code I was told that the only way to do it was to hook it up to a computer and there would be a charge of $50.00. I cancelled my appointment right then as the factory code is listed in the driver's side fuse box. The dealership said that Ford did not tell them that it was there, however, the new car sales people were aware it was there. So either Ford is keeping secrets from their service departments or this particular service department will buckle and dime you for every single charge then can. They are not only not trustworthy, but the service manager called me names. Not only that, but when I told the general manager the situation, he pointed to my 2009 Ford edge and said"you mean that old car? ". So apparently they don't respect you unless you drive a certain level of vehicle. More

Awesome guy Said Fayad made it all happened for me even did a surprise add on to make my tire rims rock! Great reliable, fast service! did a surprise add on to make my tire rims rock! Great reliable, fast service! More

Never go here, horrible service and staff. I took my Never go here, horrible service and staff. I took my ford 2011 Escape to the service department as i was have issues with my car. I asked the depart Never go here, horrible service and staff. I took my ford 2011 Escape to the service department as i was have issues with my car. I asked the department to do a full diagnostic to see why i I was losing gas and power. My car was there from 7am until 4pm. The department called me at 3:30pm stating nothing was wrong (as there was no warning signs on my dash). At this point i lost hope as they wanted me to pay for a service that didnt help solve my problem. I asked to speak with the manager and of course they all left to go home. Left a voice mail to the service department manger (did not get a call back). When i got my car I spoke with the sales manger and he said "wow clearly something is wrong with your car if your losing gas and have no power, and our department said theres nothing wrong with your car, ok ill look into it. From there nothing got resolved. Horrible staff no one is qualified to do the job they are hired for. This ford will do the minimum work possible and take your money. More

Amazing Dealership, I go to Kentwood Ford for all my Automotive needs, I have bought 3 suvs form here and have recommended a friend to buy one from here as well. My salesman Bobby was amazing and never Automotive needs, I have bought 3 suvs form here and have recommended a friend to buy one from here as well. My salesman Bobby was amazing and never pushy. Understanding what my wife and myself wanted and helped us get it. Kentwood service Department is amazing as well, very friendly staff. More