Ken Shaw Toyota

Excellent service I contacted the dealership in regards to a credit that was on file the night manager Nelson was quick to make sure it was applied onto the account. My I contacted the dealership in regards to a credit that was on file the night manager Nelson was quick to make sure it was applied onto the account. My appointment was reschedule to accommodate a change in my schedule. I was told it would be two hours and in exactly that time I was called at home and a shuttle was at my door in under five minutes. Nelson happily applied this credit and made sure to ask for my CAA card so I could earn points and scanned my Aeroplan miles and then notified as to how I earned in each. It was convenient and effecient and allowed me to multi task by taking care of my children put them to bed and have my vehicle serviced at the same time. Well done! More

Satisfied with second new car purchase from Ken Shaw Toyota Summary: I highly recommend Ken Shaw Toyota to anyone looking for a new car. I would prefer to rate Ken Shaw Toyota at 4.5 stars, but half star rat Summary: I highly recommend Ken Shaw Toyota to anyone looking for a new car. I would prefer to rate Ken Shaw Toyota at 4.5 stars, but half star ratings aren't possible on this site. Overall, I'm very satisfied with my experience buying my second new car from Ken Shaw Toyota. I did not give a 5 star rating because some minor issues were missed during the pre-sale check by the dealership. Customer Service: My experience was excellent. I had just had my previous car written off and wanted to finalize the purchase as quickly as possible and Ken Shaw Toyota managed things quickly and efficiently. I was able to pick up the car, obtained from another Ontario dealership, in a week (over the Canada Day long weekend). Helder, my Sales Rep, was professional and thorough in explaining the car and the specifics of hybrids, as well as the sales process. He was very cooperative and willing to answer my questions but he also allowed me time on my own and I never felt pressured. Helder also went over the car with me when I picked it up, providing a lot of detail on how to operate many of the car's features. Other staff (in particular Joe Galluzzo) were also very helpful, when Helder was off sick, in confirming that they were able to get my car and providing me vehicle information needed for insurance. Quality of Work: Very good overall. The sales and financing paperwork were easy to understand and filled out without error or omissions. The car was well prepped and looked clean but I did find a few minor issues that should have been noticed during the vehicle prep - e.g. the cargo net upper hooks were not installed properly as they prevent the retractable luggage cover from fitting into the slots at the rear hatch; the tire pressure on all 4 tires was slightly high (40 psi); the tow hook eyelet was left in the glove compartment instead of in its designated storage location above the spare tire, a set of four locking wheel nuts were included in the glove compartment and not installed. Friendliness: I've always found the staff at Ken Shaw Toyota friendly and professional. Price: I've very satisfied with the price but I have to admit that it was a fixed price for APA members. My rating is based mostly on the other aspects of doing business with Ken Shaw. More

Stress-free purchase of a new car! I recently purchased a new car from Ken Shaw. I was extremely impressed with their knowledge and helpfulness. No question was too insignificant to ans I recently purchased a new car from Ken Shaw. I was extremely impressed with their knowledge and helpfulness. No question was too insignificant to answer and they worked to ensure my satisfaction with my purchase. My husband just purchased a new vehicle from Ken Shaw last year and we are both really happy with that vehicle as well. Regan was our sales associate at that time as well. I have used Ken Shaw's service centre for years now. There's a reason I keep coming back - the service is terrific, they work to source the best parts, the hours of operation provide great flexibility and of course the shuttle service is so valuable....and friendly. I love my new car and would not hesitate to recommend a new Toyota to anyone and I'd definitely recommend Ken Shaw! More

Friendly and knowledgeable service The service here was great. The staff here made purchasing a new car easy and stress free. The friendly sales team did not try to pressure us into put The service here was great. The staff here made purchasing a new car easy and stress free. The friendly sales team did not try to pressure us into putting our signature on the line until we were fully confident about our choice of vehicle, unlike some of the other competitor dealerships we visited. They were happy to answer all out questions, and skillfully handled some unexpected issues that arose with our trade in and vehicle registration. I highly recommend Ken Shaw Toyota Lexus Scion. More

Great dealership I have been doing business with Ken Shaw Lexus Toyota for many years and its always been a great experience. They just helped me replace my truck aft I have been doing business with Ken Shaw Lexus Toyota for many years and its always been a great experience. They just helped me replace my truck after it was a total loss in an accident. Thanks again for your help. More

Exceptional Customer Service My wife and I recently purchased a pre-owned 2014 Rav4 XLE AWD. The car had 26,000 kilometres and was delivered to us in showroom condition. It's like My wife and I recently purchased a pre-owned 2014 Rav4 XLE AWD. The car had 26,000 kilometres and was delivered to us in showroom condition. It's like new. I have never had such smooth dealings with any dealership in my life. Many thanks to Moe, Rick and David in sales for looking after us and to Mikki and Patrick in service for making sure the car was up to par. Everything works beautifully! More

I had another great experience at Ken Shaw. Last week, I dropped by the body shop 10 minutes before closing time. The manager, John Bennett was extremely professional and listened to me patien Last week, I dropped by the body shop 10 minutes before closing time. The manager, John Bennett was extremely professional and listened to me patiently about my concerns. I had no appointment, however John took the time to look at my car window. Rather than trying to quickly deal with me, John took time to explain my options. He stepped up and took ownership of the problem and that is what I liked the most about him. I asked how long he had been working for Ken Shaw and it was well over 15 years. This validated my impression of John, that I was being helped by a very experienced and knowledgeable team member that is committed to good customer service. I got the car window fixed promptly at no additional cost and I could not be happier. This staff commitment to customer satisfaction has been my experience with the Ken Shaw dealership over the last 15 years. I highly recommend this dealership if you are looking for a no nonsense place to repair your toyota. More

Excellent customer service each and every time I had my 2007 Toyota Corolla serviced last week. My service rep Teresa welcomed me in her usual warm and friendly manner. It's a great feeling when I had my 2007 Toyota Corolla serviced last week. My service rep Teresa welcomed me in her usual warm and friendly manner. It's a great feeling when your dealership service rep recognizes your face right away even though I only go in for a service 1-2 times a year. I love your shuttle service, it allows me to drop off my car and go back home to my regular activities while my car is being taken care of. Keep up the top-notch customer service! Mireille Longtin More

excellent as usual Very informative, reliable, dependable...you can tell it is a family run business, it feels like dealing with family. 2nd car at Ken Shaw Toyota. Neve Very informative, reliable, dependable...you can tell it is a family run business, it feels like dealing with family. 2nd car at Ken Shaw Toyota. Never easy to have to buy a new car when old one was written off by insurance. But looking back, my wife was able to walk away and be able to select new car. Says something for the safety features. She wanted her Matrix back, but the iM is a great replacement. She is loving it! More