Kelowna BMW

Unprofessional and rude. After finally getting in to have tires winter changed and a tire replaced, they changed all tires except had forgot to order the new tire. So was sent After finally getting in to have tires winter changed and a tire replaced, they changed all tires except had forgot to order the new tire. So was sent home (to Merritt) with the flat (nail embedded, also runflats tires)said would call when tire came in. Over two weeks went by and we had to call and ask about tire, again not ordered. All the while my tire light is on cautioning , so we were not able to drive car far and wife would not drive it at all. They called few days later said to come back for the change over. Left work early (from Merritt) to be at this appt for 4pm. Got there and they said they couldn't change tire as the tire guy had to leave early. I am right frustrated as I just drove an 1 1/2 hour having left work early, on a Tuesday, and no one could have called me? At some point?! No one there at all that could quickly change the tire? So I asked them to give me the tire and I would go elsewhere to put it on. They were refusing, and now I am getting really pissed. This is my wife's car that she drives with our baby in and I am beyond fed up with the sloppy service. They inquired about a couple of tools that may have been left in my car at last time I was in, which they were. They wanted their tools and I said they could have them if they handed the tire over. After escalating arguments, the exchange happened and I will never go back there again. Shame on this BMW. We have started buying BMW in Regina where staff was ALWAYS amazing and went the extra mile many times. And car always came back washed inside and out even after a tire change. Which never happened at kelowna BMW. When we moved back to bc from Regina we went to kelowna to look at our upgrade options and right off the bat they weren't taking us very seriously with what we were looking for ...After talks with our Regina dearlership, my wife literally drove back to Regina and traded in and up with an amazing deal. After this last experience with the manager at kelowna BMW..over tires...the unprofessional manager and how he handled the situation and the heated words exchanged, I will NEVER be back at this BMW dealership. My time is very important as well, and too many times now they have been down right rude, and have taken up too much of our time screwing around and screwing up. We are done. If anyone of the higher ups saw this manager behave the way he did with me. He would have been fired spot on. Never in my life at Regina or Calgary dearlerships have I ever been mistreated like this. We are not demanding people at all, but when I am spending well over 100g on a car and its maintenance, I do expect to be treated like a human being and not a piece of $#%#. More

Very happy with our recent BMW purchase We have been dealing with Kelowna BMW since the dealership opened. Over the years, we have purchased 1 new and 4 pre-owned BMWs. We are not "rich" o We have been dealing with Kelowna BMW since the dealership opened. Over the years, we have purchased 1 new and 4 pre-owned BMWs. We are not "rich" or "fancy" clients. We're an ordinary hard working couple who are passionate about BMWs. This dealership consistently provides us with top notch service whether that be in sales, parts, or vehicle servicing. It is for this reason that we have been clients for more than 10 years. Our most recent purchase was a 2015 preowned X1 and we're thrilled with this vehicle. Cheers. Mike Ross Kelowna, BC More

POOR SALESMANSHIP FROM MANAGER Made a reasonable cash offer on a trade in that had noticeable dents and other bodywork issues, squeaking and shuttering brakes. The manager had an un Made a reasonable cash offer on a trade in that had noticeable dents and other bodywork issues, squeaking and shuttering brakes. The manager had an unprofessional fit and errogantly walked away! Any other dealership would have those minor things fixed to make a sale and a pleased customer. This place is run like a shantytown! Manager did not have the time of day and was above us not even making a counter offer. Letting his emotions get in the way. Very disappointed More

Out of town purchase I found the vehicle I was interested in online. I requested information and was pleased by by thee timely response via email with pertinent informatio I found the vehicle I was interested in online. I requested information and was pleased by by thee timely response via email with pertinent information for my inquiry. MorgN was prepared and ready to show the vehicles and once the decision was mAde the paper work required was done efficiently and quickly. This was a used vehicle and my only concern was a sensor fault that wasn't dealt with before heading back to Cranbrook. More

Great service from Morgan when purchasing new vehicle. Recently purchased a X3 from BMW Kelowna and have nothing but positive words for our salesman Morgan Ellis. He was not pushy in the least and although Recently purchased a X3 from BMW Kelowna and have nothing but positive words for our salesman Morgan Ellis. He was not pushy in the least and although we looked at a number of brands/cars, Morgan was able to source the perfect vehicle for us at a great price. His post-purchase care so far has also been outstanding. Generally most at the dealership were friendly and helpful. More

They like to lie to you Tell you 3 to 5 days for a key that wife order been 2 weeks now and still not here said Monday. Don't have my hopes up as the parts ppl are full of xx Tell you 3 to 5 days for a key that wife order been 2 weeks now and still not here said Monday. Don't have my hopes up as the parts ppl are full of xxxx More

Disappointing 2013 CPO M6 purchase I recently purchased a CPO used M6 as an out of province buyer. I believe that the dealership and salesperson had a much higher obligation for disclo I recently purchased a CPO used M6 as an out of province buyer. I believe that the dealership and salesperson had a much higher obligation for disclosure of condition than was exhibited. The car came to me with a broken front bumper, brakes that vibrate, seat belt that does not retract, drivers window that does not go up automatically, broken puddle light, aftermarket mirror covers, broken belly pan, brake fluid change warning, low oil warning and the wrong manual. The bumper cover and rear quarter panel had been repainted and none was disclosed nor any form of resolution offered. More

Excellent Customer Service - Josh.M, David.S My experience was amazing and both Josh and David delivered on all fronts. We are very happy clients and would definitely recommend Kelowna BMW. We p My experience was amazing and both Josh and David delivered on all fronts. We are very happy clients and would definitely recommend Kelowna BMW. We purchased a used X5 M series, and are very satisfied. More

Purchase of our X5M We recently purchased our fifth vehicle from Kelowna BMW and have had nothing but first class treatment every time. From the sales department, managem We recently purchased our fifth vehicle from Kelowna BMW and have had nothing but first class treatment every time. From the sales department, management and service, Kelowna BMW has always looked after us in all aspects and I highly recommend this dealership to anyone considering doing business with them. More

First class service Our experience with Josh at Kelowna BMW was so professional and we were absolutely impressed with his knowledge of the products they sell!! Made us fe Our experience with Josh at Kelowna BMW was so professional and we were absolutely impressed with his knowledge of the products they sell!! Made us feel comfortable and found us the car we were looking for at a great price and delivered it to us on the date we needed. It was so worth the drive from Nanaimo and we will purchase our next BMW there as well. Thanks again Josh!! More