Kanata Ford

Horrible! Only open Monday - Friday 7:30 until 4:30 - no shuttle available. Only Ford dealership I know of that doesn't offer shuttle service. Told me that it Only open Monday - Friday 7:30 until 4:30 - no shuttle available. Only Ford dealership I know of that doesn't offer shuttle service. Told me that it would only take 1.5 hours. When I booked at another Ford dealership that offers a shuttle they told me they need the Bronco for the entire day and took the time to explain why. Ford really needs to take a good look at Kanata Ford and revamp this whole place! More

They made me feel great while they wanted me to purchase a vehicle. Lots of promises never kept. Very poor service after you purchase. I can never make a service appt, they don’t answer the phone nor retur a vehicle. Lots of promises never kept. Very poor service after you purchase. I can never make a service appt, they don’t answer the phone nor return messages. Parts on back order for 10 months and no follow up. They gave me false information about my service repair ( is it because I am a women?) different info given to the man with the exact same Bronco. My Bronco vibrates so bad, and they make jokes, enjoy the free back massage. If your service guy is off, they can’t help you, wait for him to get back from vacation I am told. Buyer beware! More

Was looking for a price to trade my pick up o new one. First they waisted 2 hours building a truck I could do at home in 10 minutes. Been 3 weeks, I still have not been told how much my trade in is wort First they waisted 2 hours building a truck I could do at home in 10 minutes. Been 3 weeks, I still have not been told how much my trade in is worth. Just get the come in and we will tell you in person. Total waist of my time. On top of that every turck there has 10K plus of crap added to it that no one wants. over size tires that make it feel like crap, exhast that gives you a head ache Going to find anther dealership. total time waist here More

My Fird Escape transmission was failing (cery ibvious difficulties) before my powertrain warranty was expired. They said they wouldnt replace it until it completley failed. It failed completley a shortly difficulties) before my powertrain warranty was expired. They said they wouldnt replace it until it completley failed. It failed completley a shortly after the warranty expired. Then they told me they wouldnt replace it. My advice never buy from this dealership and di not but Ford at all. The company has had consistent transmission failures in many of their vehicles models. I had a replacement transmission and it failed too. One my 3rd transmission and its got the same symptoms. Ford cannot make a decent transmission. Dont buy Ford. More

Their service dept doesn’t treat their customer with respect. Tech have no skills to determine engine problems. Rely too much on diagnostic equipment. Replaced my blown engine at 53,000 klicks and th respect. Tech have no skills to determine engine problems. Rely too much on diagnostic equipment. Replaced my blown engine at 53,000 klicks and the truck isn’t running right. Everyone hears the issue but no one at kanata ford is admitting an issue. Management don’t care about helping. Update Nov 23,2022 Received an email from the service Manager telling me because of my review, I should go elsewhere for future services. Wow, More

Went in hoping to buy a new vehicle. Salesman asked if I wanted seat covers for an additional cost of $4000.00 to which I replied "no thank you ". Salesman Gerry then snuck in the seat c Salesman asked if I wanted seat covers for an additional cost of $4000.00 to which I replied "no thank you ". Salesman Gerry then snuck in the seat covers in the final bill for signing. I repeated that I did not want or ask for the seat covers. He then brought in the sales manager who refused to sell me the vehicle unless I purchased the seat covers for $4000.00. I walked out. I will also be making a complaint to Ford Canada based on this dealership's unethical sales tactic. More

Worst customer care for ford service no respect of the customer. Can’t even call people with updates, no shuttle so be prepared to pay your own ride customer. Can’t even call people with updates, no shuttle so be prepared to pay your own ride More

Pleasant experience little bumps along the way but all worked for the best, thanks Mike Preston and all your staff at Kanata Ford. worked for the best, thanks Mike Preston and all your staff at Kanata Ford. More

Horrible experience at Kanata Ford. Huge markup for in demand trucks (20% for appearance upgrades). Owner discriminates based on whether you wear mask or not (he is a proud Trump suppor Huge markup for in demand trucks (20% for appearance upgrades). Owner discriminates based on whether you wear mask or not (he is a proud Trump supporter). Made my family waiting 30min in the show room after seeing us. Never stepping my foot in there again. More

I have lived 5 minutes from this dealership for 20 years, and I'm a Ford truck guy, so it's easy to feel lazy and talk myself into giving them another chance. "Couldn't have been as bad as I remember", "May and I'm a Ford truck guy, so it's easy to feel lazy and talk myself into giving them another chance. "Couldn't have been as bad as I remember", "Maybe new service management", blah, blah, blah. But now, I tell myself, "Listen up man, these guys suck. They don't respect their customers and you will leave infuriated and unsatisfied on every level. Their service department is TERRIBLE!". You'll deal with arrogant Service Advisors who lie as first response, then after some thought, lie again, then lie again . . . It's far beyond abnormally dysfunctional. And I mean lies that are so stupid, they are little mini-nuggets that show really how stupid they think their customers are". Then I tell myself, "Get off my xxx and drive a bit further to a real Ford dealer who knows that treating customers respect and following that up with good service isn't optional". I should mention I have been to Kanata Ford at least 6-8 times over 20 years, and I've never had an experience as poor at any other Ford dealership. I have been to at least 4 other Ford dealerships around town. I would now trek to any of them before travelling 5 minutes to my local dealership. I did not take employee names, met probably 5 or 6. They're all the same. Toxic culture. More