Kanata Ford

I called to book a recall service appointment for my Mach-E. The service technician informed me that they only service the electric vehicles they sold and directed me to another dealer. He stated, with Mach-E. The service technician informed me that they only service the electric vehicles they sold and directed me to another dealer. He stated, with apparent animosity, that since Barheaven Ford claims to be the first electric dealer, I should take my car there. I don't care about the competition between dealers. I bought a Ford, and any Ford dealership should service it. As someone who works at an OEM, I'm deeply disgusted by the way this dealership treats its clients. Ford makes great cars and trucks, but this dealer should not be representing them. By the way, I called Barheaven Ford, and they booked me in in 5 minutes. More

From sales staff to managers and finance I have to say the whole team was professional and helpful. Great group of people... the whole team was professional and helpful. Great group of people... More

Had a most pleasant experience with Josh and Nicky. Very personable and helpful. Overall a great experience in buying a vehicle. Very personable and helpful. Overall a great experience in buying a vehicle. More

Bought a used 2021 F150 less than two month of ownership and they want to charge me $3300.00 to replace a faulty knock sensor. This is nuts the part is around $100 the rest is mostly labour. I love the way and they want to charge me $3300.00 to replace a faulty knock sensor. This is nuts the part is around $100 the rest is mostly labour. I love the way they take care of their customers. Will not return to this dealer!! After sales sucks they soon forget how much money you just spent More

Great experience. Lots of vehicles on the lot. The sales contact, Josh Larocque was knowlwgable, no high prssure sales...overall a good experience. Lots of vehicles on the lot. The sales contact, Josh Larocque was knowlwgable, no high prssure sales...overall a good experience. More

My wife and I had a gr8 experience with Sales Agent ( Ryan Goffin ) Very polite, not pushy for a sale. Got the truck I wanted and Ryan threw in a few extras, Thank you Ryan mutchy appreciated Ryan Goffin ) Very polite, not pushy for a sale. Got the truck I wanted and Ryan threw in a few extras, Thank you Ryan mutchy appreciated More

Josh Larocque was knowledgeable, friendly, patient and made me feel relaxed and comfortable and even laughed at my jokes. All and all was a pleasure to work with him and the wonderful staff at Kanata Ford made me feel relaxed and comfortable and even laughed at my jokes. All and all was a pleasure to work with him and the wonderful staff at Kanata Ford. More

Horrible! Only open Monday - Friday 7:30 until 4:30 - no shuttle available. Only Ford dealership I know of that doesn't offer shuttle service. Told me that it Only open Monday - Friday 7:30 until 4:30 - no shuttle available. Only Ford dealership I know of that doesn't offer shuttle service. Told me that it would only take 1.5 hours. When I booked at another Ford dealership that offers a shuttle they told me they need the Bronco for the entire day and took the time to explain why. Ford really needs to take a good look at Kanata Ford and revamp this whole place! More

They made me feel great while they wanted me to purchase a vehicle. Lots of promises never kept. Very poor service after you purchase. I can never make a service appt, they don’t answer the phone nor retur a vehicle. Lots of promises never kept. Very poor service after you purchase. I can never make a service appt, they don’t answer the phone nor return messages. Parts on back order for 10 months and no follow up. They gave me false information about my service repair ( is it because I am a women?) different info given to the man with the exact same Bronco. My Bronco vibrates so bad, and they make jokes, enjoy the free back massage. If your service guy is off, they can’t help you, wait for him to get back from vacation I am told. Buyer beware! More