Kamloops Kia

Very disappointed. Bought my car in June 2022. One request I insisted upon was to have an autostart. Car did not have one and was promised that they would install one. Bought my car in June 2022. One request I insisted upon was to have an autostart. Car did not have one and was promised that they would install one. That was done but I guess I should have been more specific and asked for one that works. First cold snap in Fort St John tried to use my starter and it did not work I called Brandon who sold me the car and he asked for me to check the battery I complied and charged the battery it still did not work. I left 2 separate text to Branden, which have been completely ignored, We had a conversation over not having a block heater in my vehicle, I was somewhat upset as this was not something I had even considered would be an issue, I admit I did not handle this very well in our conversation. I have rectified that issue and wanted Brandon to rectify the issue with my autostart. He told me it should be on warranty. I called my local dealer and they informed me they would need information on who installed it and the serial number. I texted Brandon with this request as I have no info on this. I gave him the dealership number so he could call them and give them this information. I have not heard from Brandon since. It is amazing to me that when he was selling me the car we were in contact almost on a daily basis until the sale was finalized. Now when there is an issue that I just want to see rectified response has been non existent. This is not only disappointing but very frustrating. I then went to the website and contacted the dealership with my issues. I guess management leads by example, because I have not received any response from them to date. Customer service is crucial to a business, but I have found this service deplorable, a simple fix to an auto start and communication does not seem to be too much to ask. Instead the dealership has made a very poor decision and has lost not only repeat business but any respect I have for them. The lack of integrity and complete dismissal of a good customer leaves something to be desired More

I'm happy with the service. Julia was very helpful. She helped me to get what I was looking for. Thank you a lot Julia was very helpful. She helped me to get what I was looking for. Thank you a lot More

Fantastic experience with Service Manager, Peter and Shop Foreman, Rob. My car need a computer part that was never going to show up because of supply chain issues. They worked with me to find the parts. They Foreman, Rob. My car need a computer part that was never going to show up because of supply chain issues. They worked with me to find the parts. They never made me feel like a nuisance and never gave up on getting my car working again. I was always able to walk in and get answers. KIA Kamloops takes care of their customers. More

The person from the service department was very helpful, cordial and kind. He made me feel that my concern was valid, no blame game from this guy and yes look for him if you expect good service. HIS NAME IS cordial and kind. He made me feel that my concern was valid, no blame game from this guy and yes look for him if you expect good service. HIS NAME IS ANDY. Keep up the positive attitude and don't lose the willingness to help your customers. Cheers. Leah S. More

Very poor customer service. It was a constant struggle to get anyone at the dealership to return my calls. The dealership called me at 6pm the day before I was suppose to pick u It was a constant struggle to get anyone at the dealership to return my calls. The dealership called me at 6pm the day before I was suppose to pick up my “new” vehicle and indicated the vehicle was waiting for a part. I was travelling over 7 hours to pick this vehicle up and found this to be unacceptable. Overall I dodged purchasing a vehicle that potentially was full of issues that were disclosed last minute. I recommend you stay clear of this dealership because of their poor communication and lack of overall customer service. More

Don't go there. They are crooked. Trying to line their pockets and blame it on supply and demand. Blatantly told us, in writing, that if we wanted a new vehicle we They are crooked. Trying to line their pockets and blame it on supply and demand. Blatantly told us, in writing, that if we wanted a new vehicle we would need to pay an additional 5,000 above normal profits because of supply and demand More

I did not end up buying a car but the product knowledge and customer service by Jonas was really impressive! I know when to go when i make my mind up! and customer service by Jonas was really impressive! I know when to go when i make my mind up! More

Its march 13, and I still haven’t received my studded winter tires as promised would be delivered to me before I got home from a csmp job … now there no email contact on contact information and if do ans winter tires as promised would be delivered to me before I got home from a csmp job … now there no email contact on contact information and if do answer said going to mail in the morning…… i now not getting returned emails from Duckworth or Dieno More

I would like to thank Taryn in the service department I would like to thank Taryn in the service department for all her hard work and dealing with my warranty issues. Thx so much😊 And also thank I would like to thank Taryn in the service department for all her hard work and dealing with my warranty issues. Thx so much😊 And also thank you to Nathan for once again making my visit a success. Cheers guys. More

Nice people’s and friendly like family anyone who want to buy any car from the Kamloops Kia please bit it here I just bought a car here and I’m so happy to buy a car here that give me life warranty oil cha buy any car from the Kamloops Kia please bit it here I just bought a car here and I’m so happy to buy a car here that give me life warranty oil change, car wash , detailing and they put brand new oil change and put full tank of gas also I live in Abbotsford and they delivered car to my house thank utkrash and his team for making it I love this shop wish I know this shop long time ago More