Kamloops Kia

Have never had such an unethical experience previously. Don't sign any documents without having your lawyer present. A never again experience with this dealership. Don't sign any documents without having your lawyer present. A never again experience with this dealership. More

Beware of service department! Took our 2012 Sorento to them with an engine issue just out of warranty. Obvious problem but they assured us a $3000 sensor would fix it. Took it ba Took our 2012 Sorento to them with an engine issue just out of warranty. Obvious problem but they assured us a $3000 sensor would fix it. Took it back next day as problem persisted, 1/2 hr later they informed us that the valves were shot. Said they wouldn’t fix the top end because the bottom end would fail but managed to find a used motor with 150K km on it that they would install for $7K. Mine had a little over 200K km, not a great investment. Service department manager basically said too bad so sad about the $3000 misdiagnosed fix. Absolute abysmal customer service and shameful technical knowledge. They did say they would give us $2000 for it on a trade in. Stay away from these crooks! More

I bought my car in 2019 and there has been no problems with it whatsoever dealership has been excellent and the mechanics have done a good job with it whatsoever dealership has been excellent and the mechanics have done a good job More

Jonas Loza is a committed Kia Salesman. He always followed through with his promises. The car he sold to me fits my lifestyle perfectly. The Finance Dept. was amazing great price and low f He always followed through with his promises. The car he sold to me fits my lifestyle perfectly. The Finance Dept. was amazing great price and low financing. On top of that you what I think is the best Service Dept in Kamloops to me its a win win. Elevan years and 5 new cars from Kia Kamloops , no regrets. More

Had a fantastic customer service at Kamloops Kia with OSO. A top-notch experience that exceeded my expectations. OSO. A top-notch experience that exceeded my expectations. More

evan is amazing we bought two brand new vehicles 2023 seltos and a 2023 sportage he was excellent my mom and her friend said he made them very comfortable with all their questions if they need anything seltos and a 2023 sportage he was excellent my mom and her friend said he made them very comfortable with all their questions if they need anything they will be back to kia to see even all the people were wonderful thankyou evan for everything you rock sharon pat and marylou More

Awesome service, Evan professionally sort out my problem with regards of recently purchase Kia Seltos and replace it with Kia Sportage. Highly recommend Evan and Carmen if you have any issues at the dealer with regards of recently purchase Kia Seltos and replace it with Kia Sportage. Highly recommend Evan and Carmen if you have any issues at the dealership. Great work guys. More

Great service! Evan was very professional and a fantastic sales rep. Would recommend Kamloops Kia in a heartbeat. Evan was very professional and a fantastic sales rep. Would recommend Kamloops Kia in a heartbeat. More

Awesome place to purchase a vehicle new or used. Sales staff, especially Evan are very friendly and helpful. Not the case at some dealerships! Sales staff, especially Evan are very friendly and helpful. Not the case at some dealerships! More

Very disappointed. Bought my car in June 2022. One request I insisted upon was to have an autostart. Car did not have one and was promised that they would install one. Bought my car in June 2022. One request I insisted upon was to have an autostart. Car did not have one and was promised that they would install one. That was done but I guess I should have been more specific and asked for one that works. First cold snap in Fort St John tried to use my starter and it did not work I called Brandon who sold me the car and he asked for me to check the battery I complied and charged the battery it still did not work. I left 2 separate text to Branden, which have been completely ignored, We had a conversation over not having a block heater in my vehicle, I was somewhat upset as this was not something I had even considered would be an issue, I admit I did not handle this very well in our conversation. I have rectified that issue and wanted Brandon to rectify the issue with my autostart. He told me it should be on warranty. I called my local dealer and they informed me they would need information on who installed it and the serial number. I texted Brandon with this request as I have no info on this. I gave him the dealership number so he could call them and give them this information. I have not heard from Brandon since. It is amazing to me that when he was selling me the car we were in contact almost on a daily basis until the sale was finalized. Now when there is an issue that I just want to see rectified response has been non existent. This is not only disappointing but very frustrating. I then went to the website and contacted the dealership with my issues. I guess management leads by example, because I have not received any response from them to date. Customer service is crucial to a business, but I have found this service deplorable, a simple fix to an auto start and communication does not seem to be too much to ask. Instead the dealership has made a very poor decision and has lost not only repeat business but any respect I have for them. The lack of integrity and complete dismissal of a good customer leaves something to be desired More