Kamloops Ford Lincoln

I didn’t know that I would have to pay for the under coating, I thought it was included as part of the service. I was pretty surprised after it was done and I was presented with the bill. coating, I thought it was included as part of the service. I was pretty surprised after it was done and I was presented with the bill. More

Poor service, long waits to even get an appointment, over priced oil changes! Not the first time this has happened at this dealership! Won’t be going back to this service dept ever again. priced oil changes! Not the first time this has happened at this dealership! Won’t be going back to this service dept ever again. More

I have been very pleased with the service I have received at Kamloops Ford Lincoln. The staff are very personable and attentive to assist with any questions or concerns I may have. It has been a great expe at Kamloops Ford Lincoln. The staff are very personable and attentive to assist with any questions or concerns I may have. It has been a great experience dealing with Shane, Sarah and Rachelle. More

Service manager goes extra mile to help you out. Found my Ford pass points when app not working. Ford pass points when app not working. More

I had an excellent experience with your dealer. I am here from out of town and my car broke down. You fit me in and got right to getting me back on the road. I very much appreciated your service! Th here from out of town and my car broke down. You fit me in and got right to getting me back on the road. I very much appreciated your service! The service writers were exceptional as well with their caring attitude. More

very friendly and great customer service. Car was service on time and Sara kept us informed on the details. service on time and Sara kept us informed on the details. More

Best Customer service i have ever received from a dealership. Shane and his crew are awesome. Stopped in to discuss wheel alignment and book an appointment, Shane got me in right away instead of havi dealership. Shane and his crew are awesome. Stopped in to discuss wheel alignment and book an appointment, Shane got me in right away instead of having to come back. More

My 2015 Ford Focus’ motorized seat and backup camera would stop working intermittently and always simultaneously both malfunctioned together, yet sometimes they would be fine for up to 3 weeks. Someti would stop working intermittently and always simultaneously both malfunctioned together, yet sometimes they would be fine for up to 3 weeks. Sometimes they would stop working or flicker on and off every day. When I first reported the problem the symptoms refused to reveal themselves until after I was leaving the service department that day; however, the advisor saw it and she took the car for a drive around the neighbourhood. I made a 2-day appointment starting at 8 AM for some other necessary work a few weeks down the road so that the technician could take the car home overnight to have a better opportunity to drive the car for his own use and hopefully see the 2 items malfunction. Fortunately during a second test drive after the other work on the car was completed the automotive technician experienced the 2 malfunctions. After troubleshooting and tracing wiring systems he recognized what was wrong and made the repair. My advisor had arranged a courtesy car for me, and all day I enjoyed driving a 2020 EcoSport. At intervals throughout the day my advisor phoned and texted me to update me regarding the work on the car. She was glad that I enjoyed driving the EcoSport and she was interested in me as a person experiencing her city as a shopper and sightseer. When she phoned me at 2:15 to inform me that the problem that had nagged at both of us was solved, she was jubilant and so was I. She was very pleased on my behalf that my labour costs were much less costly than anticipated because it was recognized very early in the time slot allotted. All along I felt that my advisor and the technician were interested in me, the customer, and in doing their best work on my behalf for my ultimate satisfaction with the work and my continuing enjoyment of my vehicle. I have been a customer at this dealership’s service department for 25 years. Besides doing their best to ensure customer satisfaction, the people that work there also concern themselves with our comfort while the work is being done, whether it is in their waiting room having coffee and entertaining ourselves with wifi or TV, or providing a shuttle service during non-Covid times, or allowing us to use a courtesy car. I am very grateful to the technician for the successful outcome of a frustrating problem. More

Excellent customer service. Clean comfortable customer wait area kept me informed about apt and what was done and why wait area kept me informed about apt and what was done and why More

My vehicle was picked up and the work done and vehicle returned on time . Work was done correctly and as agreed upon and as quoted. My service advisor was Rachelle Besuyen . She was professional and mad returned on time . Work was done correctly and as agreed upon and as quoted. My service advisor was Rachelle Besuyen . She was professional and made sure that all parts were on hand to do my work and kept me well informed through out the day on progress of work on my vehicle . She did a fantastic job as she always does ! I am usually on edge when I have my vehicle in a shop . But when I have Rachelle on the controls and taking care of my vehicle snd work order I feel comfortable and relaxed knowing that she will take good care of me snd my vehicle , I feel that I can fully trust her and her abilities .. she is very competent and does an exceptional job . She is so easy to work with and do professional yet you feel like you are working with a friend , you can’t ask for more than that when it comes to customer service. Give that girl a raise or a promotion , anything to keep her on staff as she is a very very important asset to the business. My only negative is that the lead or out time from the time of calling and booking an appointment and the actual appointment date has now become way to long , please look into that aspect . In the end I am very satisfied with the work done it was done correctly , on time and at a fair price compared to other dealerships. High marks for all staff I came in contact with and the work performed ! More