Johnston Chrysler Dodge Jeep Fiat

Very friendly sales, did what was needed to get the sale done! Unfortunately for me, the customer service ended there. My purchase was a 2010 Ford F150 with 37,000 km. Price was $2,000 less than anywhere el done! Unfortunately for me, the customer service ended there. My purchase was a 2010 Ford F150 with 37,000 km. Price was $2,000 less than anywhere else i looked. I now know why! The truck has been in the shop once for every one of the four weeks i have owned it. I was informed of the return policy hours before closing on the last day i was eligible. And the return only included trades for a dodge, of which i had no interest. Although Ford is to blame for the terrible engineering, the fact still remains that i purchased a defective vehicle with 37,000 km's from this lot. I was offered help in the way of me driving my vehicle from Cambridge to Hamilton, to have them bring it in to Ford for the warranty work. The bare minimum was offered to me, however, was something i could have done myself without spending the gas and time to drive to Hamilton. What i find most disturbing about this whole experience is, these vehicles are purchased by these dealers, and are gone over with a fine tooth comb. I would assume that these vehicles that are purchased have the necessary repairs done before resale. I am also going to assume that these problems did not develop over the couple of hundred km's i have owned it. My issues include problems with the slip yoke and clutch packs. Both of which have easy ways to temporarily hide these problems. To add one more pile on the pile, my car proof came back clean, but my first truck cleaning revealed otherwise, as there were dents in the rear bed from the bumper being pushed in. Something that you would notice only upon your home inspection. Oh, and the little stone chip i had repaired today topped it off! My wife and i are feeling beat up and bruised, naively thinking this vehicle would be taken back due to extenuating circumstances. It would be far easier for this dealership to take the vehicle back and fix it as needed, than for us to unjustly swallow the $30,000. It is too bad we live in a world in which integrity has left the building! Noteworthy, Ford is not having a success fixing the problem. This explains why Johnston Chrysler Dodge Jeep Fiat was happy to unload this unit. It was "priced to sell"! Sucks that it had to be at my expense! More

I required as oil change on my vehicle. I had indicated I may need a tune up. She checked and informed me that it was not necessary at this time. She is always friendly an professional when I get my cars ser may need a tune up. She checked and informed me that it was not necessary at this time. She is always friendly an professional when I get my cars serviced. I have never had a negative experience when I have dealt with this dealership. More

I recently purchased a vehicle through this dealership and was lucky enough to deal with a wonderful sales agent named Frank. It was an excellent experience. He listened to what our needs were. He did a f and was lucky enough to deal with a wonderful sales agent named Frank. It was an excellent experience. He listened to what our needs were. He did a fantastic job explaining the difference between the vehicles. He also explained the pros and cons from purchasing new vs used, saved us a lot of money that way! We didn't feel rushed or pressured at all. We have recommended this dealership to many family and friends and will be going back there for our next car purchase. More

Had a great experience at Johnston Chrysler! Was looking for a second car to drive back and forth to work in and found it at Johnston Chrysler. Fell in love with the look and style of the Fiat. Frank was for a second car to drive back and forth to work in and found it at Johnston Chrysler. Fell in love with the look and style of the Fiat. Frank was very helpful with everything. Mad us feel very comfortable. Answered all our questions. He knows his stuff. Would recommend anyone looking to purchase a new car to go and see him. Will be back for sure the next car I need. More