Johnston Chrysler Dodge Jeep Fiat

Wish I could give zero stars. Took our vehicle in for a simple sensor replacement and brought it home without the sensor replaced and with $2000 worth of damages to our SCR. They Took our vehicle in for a simple sensor replacement and brought it home without the sensor replaced and with $2000 worth of damages to our SCR. They spent over 2 hours attempting to remove the sensor as it seized, instead of calling us to let us know what was going on, and the potential for damages, they ripped out the sensor and cracked the SCR. We then got a phone call informing us that a simple sensor replacement was now costing us $2500. We understand that sensors seize sometimes and that damages can happen, however had Johnston Chrysler done their due diligence to call us and let us know what the situation was we would have immediately told them to stop. Instead we were only given that option after the damages had been done. We paid $370 for a diagnostic fee and their labour to break our vehicle. No remorse, no apology, just a dry uncaring customer service staff. We will never let them touch another vehicle . We drove it off the lot and will be taking it to a competent mechanic with better customer service. More

I’ve been going here to get work done on my car for a while now and I’ve always had the absolute best service from Anna in the service department. She’s so lovely, helpful and transparent. I’ve never had while now and I’ve always had the absolute best service from Anna in the service department. She’s so lovely, helpful and transparent. I’ve never had a bad experience. Overall, just great work and very professional would recommend. More

I purchased a vehicle privately and asked if they had any service records there was a sticker in the window. She was happy to oblige service records there was a sticker in the window. She was happy to oblige More

I brought our 2016 dodge journey in to the service department over 2 months ago because it would get power but wouldn't start, they charged me over $600 for a new battery even knowing my battery was o department over 2 months ago because it would get power but wouldn't start, they charged me over $600 for a new battery even knowing my battery was only 8 months old & was fine. 3 days later the same thing was happening, then they said it was an abs module waited 2 months for the part to come in spent over $2000 in rentals. Went to pick up my car paud them another $750 & it still won't start so they said they needed to boost the battery. Picked the car up the next day was running unitl it sat over night & now won't start again. They have charged me over $1500 for work that didn't need to be done & still don't have a working car. More

Cheryl is fantastic! I highly recommend Cheryl for her honesty, care and helpfulness. She is trustworthy and an overall terrific woman! Such an asset to Johnston Chrysl I highly recommend Cheryl for her honesty, care and helpfulness. She is trustworthy and an overall terrific woman! Such an asset to Johnston Chrysler Dodge Jeep Fiat and the team! Not too mention, Mark, Marko and Andrew as well as all other staff are terrific! I drive from Ottawa Canada just to do business with them because of their incredible service. More

Cheryl was able to put me at ease with her knowledge and honesty, making my used vehicle purchase stress free. Thank you Cheryl - absolutely so happy with my vehicle.. Great dealership for a vehicle pur honesty, making my used vehicle purchase stress free. Thank you Cheryl - absolutely so happy with my vehicle.. Great dealership for a vehicle purchase.. More

Vince Ferraro was helpful, understanding and pushed for what we wanted. He was patient and spent time after hours to work with us. The day I was to pick up my vehicle, I received a video from him of my new what we wanted. He was patient and spent time after hours to work with us. The day I was to pick up my vehicle, I received a video from him of my new purchase. I was so stoked to pick it up and that video got me even more pumped. I think Vince was just as excited for me as I was. Everyone in this dealership is amazing, from the receptionist to finance department. This dealership represents the finest of costumer service. Go and see VINCE for your next purchase. More

I have now had 3 vehicles serviced there and purchased 2 new vehicles from Paul there. The sales team was great to work with for my trade ins and find a vehicle that I loved. One one of my purchases had som new vehicles from Paul there. The sales team was great to work with for my trade ins and find a vehicle that I loved. One one of my purchases had some unknown issues from a DIY light job, Mark was fantastic at getting things right and communicating with me. The service team has always been transparent with me on what is needed and what is more preventative maintenance. Will continue to have all my servicing done here and shopping. More

Since purchasing my car 27 days ago my car has been at their shop for 20 days. The check engine light is on. How? On a brand new 2022 vehicle. No quality check on the vehicle was done prior to selling it their shop for 20 days. The check engine light is on. How? On a brand new 2022 vehicle. No quality check on the vehicle was done prior to selling it to me. More