John Bear Buick GMC

Great Experience Great Service! From the moment Luis greeted us we knew he was genuinely interested in helping us. He went out of his way to assist us in leasing the right vehicle. H From the moment Luis greeted us we knew he was genuinely interested in helping us. He went out of his way to assist us in leasing the right vehicle. He even came in on his day off to ensure everything was ready! It was a great experience and we love our Encore! More

Salesman was great Our salesman Luis Franco was awesome. Did everything to make us feel at home. Went out of his way to get the job done. Never had a better guy sell me Our salesman Luis Franco was awesome. Did everything to make us feel at home. Went out of his way to get the job done. Never had a better guy sell me a car. Sales Manager needs some work. Mistake in the business office wasn't handled very well. Not sure if I believe them. More

Service manager is a lying Thief Took my truck in to this dealership service manager told me what a nice engine I have in my vehicle it's really nice and how it would be nice on his p Took my truck in to this dealership service manager told me what a nice engine I have in my vehicle it's really nice and how it would be nice on his project vehicle I get my vehicle back my engine is missing and is totally stopped the service manager says that's why I brought it in he is a lying Thief I had a full-on induction system it was a full-on race engine in my truck and it is stolen by the service manager and his lackey's. More

Unprofessional Service Manager I bought a 2014 Chevrolet Cruize from John Bear in September 2016, my sales person was absolutely fantastic and extremely helpful. After having my car I bought a 2014 Chevrolet Cruize from John Bear in September 2016, my sales person was absolutely fantastic and extremely helpful. After having my car for 2 weeks the reverse indicator lights came on on my dashboard so I brought the car in to have it looked at. After having my car there for 3 days I was told it would be $1600 for the repair as I must have had someone look at my tail lights and they were put in wrong. I had not had ANY service on my car since taking ownership and when I stated this they told me "there was absolutely no way my car left the lot like that". I told them they must be incorrect and they refused to believe me. When I asked why I was being called a liar, Jay Pearson, the "service manager" stated word for word "I never called you a liar, I may be insinuating that you are not being completely truthful, but I never said liar." While my mother who came with me was trying to explain the situation he was repeatedly interrupting her to the point where I had to ask him to stop interrupting and listen to her. He then told me he has every right to keep my keys and bring this to the court. My father had spent all morning looking up reviews on 2014 Cruize's and saw there were a number of reports of electrical issues and Jay's response was "people can post any kind of xxxx on there, it really means nothing to me". He then told me he can likely get a one-off extended warranty agreement for me to only pay $200 rather than $1600 which leads me to believe they were just trying to overcharge me as I have limited knowledge about cars. In the end my sales person, Matt, was brought in and thankfully he agreed to cover the $200 as he believed we would not be lying about this issue. In regards to purchase, I would definitely recommend Matt as he understands customer service does not end at the close of a sale. However, I would never recommend the service center and can not understand how Jay Pearson can hold a manager position with such absolutely terrible customer service skills. His "insinuation" of me not being truthful, raising his voice and cursing in front of customers was extremely unprofessional, uncalled for and left me questioning my ending decision to purchase at John Bear. More

Valuable Info Andrew Gomes & Joe Sacco made a real effort to find out additional information on the vehicle I was purchasing. Small details like this can make a big Andrew Gomes & Joe Sacco made a real effort to find out additional information on the vehicle I was purchasing. Small details like this can make a big difference. More

Fast and Effeciant Finally... someone who get's what customer service is about! Thanks for the speedy fix and courteous shuttle driver. I was pleasantly surprised to f Finally... someone who get's what customer service is about! Thanks for the speedy fix and courteous shuttle driver. I was pleasantly surprised to find my car washed when I came back to pick it up! Thanks! More

A Very Good Experience Matt, from the Used Car division was excellent and very helpful without trying to oversell. We knew exactly which car we wanted to look at and Matt wa Matt, from the Used Car division was excellent and very helpful without trying to oversell. We knew exactly which car we wanted to look at and Matt was very knowledgeable. After deciding that we did want to purchase (with financing) the 2016 Cruze, Matt's supervisor Joe and Sally in the business office were most helpful in helping us navigate our way through the process. More

Very accommodating ! I was running alittle late and Joanne was very helpful in making sure they could still do my service!Great service with my busy schedule! I was running alittle late and Joanne was very helpful in making sure they could still do my service!Great service with my busy schedule! More

2016 Terrain I must say our experience was outstanding, From the moment we walked in the door til the moment we drove out with our new vehicle! Our salesperson wa I must say our experience was outstanding, From the moment we walked in the door til the moment we drove out with our new vehicle! Our salesperson was Ed Napper, he is friendly, knowledgeable and just awesome to deal with! We will be recommending this dealership to our family and friends, I must say the atmosphere at this dealership is so inviting and everyone is so friendly and helpful! Thank you for making our experience a great one! More

excellent service The friendly, professional, and knowledgeable staff were a joy to deal with. I never felt pressured. I can't think of anything they need to improve. The friendly, professional, and knowledgeable staff were a joy to deal with. I never felt pressured. I can't think of anything they need to improve. More