Jim Pattison Volkswagen Surrey

The service manager in Jim Pattison Volkswagen talks very disrespectfully to the customers and makes a rule for not guaranteeing the parts. disrespectfully to the customers and makes a rule for not guaranteeing the parts. More

Friday no appointment and emergency. Even Short-staffed, Yogesh and his team had me fixed up in record time. Great service. Thx. Ard Even Short-staffed, Yogesh and his team had me fixed up in record time. Great service. Thx. Ard More

Absolutely useless and completely unprofessional. I had the displeasure of dealing with Tom Parvoti. My initial enquiry was for a timing belt service. He replied stating he could find me the perfect I had the displeasure of dealing with Tom Parvoti. My initial enquiry was for a timing belt service. He replied stating he could find me the perfect vehicle. I corrected him and he sated he would pass it on to the service department. The next contact he is thanking me for coming in for a test drive. I told him that I was no longer interested in dealing with Jim Pattison Vplkswagen if he was an example of the people working there and not to contact me again. The very next day he sends me an email expressing his interest in setting up a second test drive!!! More

Honest and to the point. I really liked doing business with the folks here at jp volkswagen surrey. Special kudos to Mr Prasad for handling my tire changes and auto servicing I really liked doing business with the folks here at jp volkswagen surrey. Special kudos to Mr Prasad for handling my tire changes and auto servicing request.. More

What a great dealership and the people there top notch. Like Yogesh, who ever hired him deserves a raise! Along with him, he's simply the best in the business of service hands down. Like Yogesh, who ever hired him deserves a raise! Along with him, he's simply the best in the business of service hands down. More

Yogesh in service was the best. ..and the best there is. Prompt, communication was spot on and super friendly. I couldn't have received better service. 5 stars all the way! ..and the best there is. Prompt, communication was spot on and super friendly. I couldn't have received better service. 5 stars all the way! More

Since I bought my Passat in 2015 I am doing regular service and some unscheduled repairs in Jim Pattison Volkswagen service in Guildford. I always felt treated with utmost respect and very professional service and some unscheduled repairs in Jim Pattison Volkswagen service in Guildford. I always felt treated with utmost respect and very professionally. In last couple years I am dealing almost exclusively with VW Manager Yogesh Prasad, who treats me always as VIP, always trying to provide reasonable, timely and reliable service for my vehicle. Yogesh always goes beyond the scope, or "one extra mile", of his work- which is a rare commodity these days. Once my car broke down outside of warranty, he did everything the problem to be fixed timely and properly, even providing me with a courtesy car free of charge. I feel lucky for having Yogesh as a primary contact at VW, and as reliable and honest service provider for my vehicle. But don't get me wrong, I didn't meet a single employee at JP Volkswagen who didn't treat me courteously and professionally. All Kudos for Manager Prasad and his team. Mike Novakovic More

I was out of town on a work assignment, and my wife's car slid and hit the curb. My wife called around a few dealers, and no one was willing to help her. She called Yogesh Prasad at Jim Pattison VolksWagen, slid and hit the curb. My wife called around a few dealers, and no one was willing to help her. She called Yogesh Prasad at Jim Pattison VolksWagen, and Yogesh assisted her. We had our car back in two days. I wish there were more people out there like Yogesh who understand difficult situations and go out of their way to help people. Yogesh kept her up to date and was very transparent. Thank you very much, Yogesh. My family can enjoy their Christmas because of you. More

I would have never returned to the dealership because of mistakes made by the Sales manager, I ended up buying my car elsewhere HOWEVER I continue to go there because of the Service team. I went today to ha mistakes made by the Sales manager, I ended up buying my car elsewhere HOWEVER I continue to go there because of the Service team. I went today to have my 2019 Golf Highline serviced and as usual Yogesh the operations manager was there to great me with a smile. He makes a person feel at home and he is easy to trust. Another gentleman that is a part of the service team is Mo, I highly recommend both these gentleman foir your volkswagen needs. More

Thank you Yogesh Prasad for the great service and always taking care of my needs in a very professional and curteous manner. The service staff at Jim Pattision VW are great and always take care of my needs taking care of my needs in a very professional and curteous manner. The service staff at Jim Pattision VW are great and always take care of my needs in a very professional and curteous manner. More