Jim Pattison Toyota Victoria

THANK YOU MATTHEW HIGGINS! My husband and I just purchased a new 2016 Toyota Prius V and we were so lucky to have Matthew Higgins greet us as we entered the showroom. He spent My husband and I just purchased a new 2016 Toyota Prius V and we were so lucky to have Matthew Higgins greet us as we entered the showroom. He spent time with us answering all of our questions and went with us on our test drive. Since we were just at the looking stage, we thanked him and left. A few days later we called to see if the vehicle we were interested could be brought over to their lot. Matthew had it brought over within the hour and it turns out it was his day off! He met us there anyways even though he had other important obligations that day. We felt he went out of his way to accommodate us and make sure we were happy with our purchase. I would recommend Matthew Higgins to anyone looking for a new Toyota. He is sincere and very charming! More

pressureless,comfortable and professional Matthew Higgins Descriptive explanation and easy going nature of Matthew Higgins encouraged us to go back to him and we bought a new RAV 4 2016. Less stressful,simple Descriptive explanation and easy going nature of Matthew Higgins encouraged us to go back to him and we bought a new RAV 4 2016. Less stressful,simple presentation and friendly nature of Matthew is really commendable.From the beginning on wards the entire procedure went smooth because of him.He never pressurized us.Though We had many stressful situation from financial department,we could open up and talk with matthew and he really supported and motivated us.We strongly recommend Matthew Higgins,because you will never be disappointed. More

Above and Beyond I totalled my Lexus over new years, and I was in the market for a new vehicle. Originally I was just browsing, and looking to see what my options were I totalled my Lexus over new years, and I was in the market for a new vehicle. Originally I was just browsing, and looking to see what my options were, and then came Ferdie. He went out of his way to show us cars that would be similar to my Lexus, and also cars that would be more practical for me. (Something 4 wheel drive). He let me take a Nissan Murano for a 24 hour test. I soon found out that an SUV wasn't the car I was looking for, instead I wanted something sportier. And so Ferdie found me a Nissan Altima. Ferdie went above and beyond, letting me test drive the Altima for four days, while I waited for ICBC to settle my claim. Ferdie was really friendly, and found me the perfect car, and gave exceptional service. You can tell that Ferdie really cares about his customers, and their needs. More

An overall positive experience. All of the sales- related staff that we met while purchasing our new Toyota Tacoma were knowledgeable, friendly and helpful. Abraham was our sales rep All of the sales- related staff that we met while purchasing our new Toyota Tacoma were knowledgeable, friendly and helpful. Abraham was our sales representative and we feel that he did a good job of answering questions, dealing with concerns and small after sales issues. He did a very good job of discussing vehicle options with us and verifying that our choice vehicle was suitable for our needs. We would recommend him to others. As usual with automobile dealerships, the price quoted wasn't the price that showed up while closing the deal with the financial guy. There were additional costs associated with "documentation" - should have been declared during the initial quote as it is a set value - and a non-mandatory fee associated with "wheel and rim repairs" that wasn't previously discussed and only identified has optional and removed after it was questioned. Buyer beware. We received excellent service from the insurance representative. Knowledgeable and efficient. More

A Slippery Dealer to Avoid I first visited this dealer last year and left furious. The salesman was eager to get us to his desk but made no effort to bargain. He presented us I first visited this dealer last year and left furious. The salesman was eager to get us to his desk but made no effort to bargain. He presented us with the full sticker price and would not break apart the components. We tried to explore financing options. He presented a monthly rate based on the sticker price. When we asked if he could do better he left us for 15 minutes and then came back with a lower monthly price predicated on a higher down payment. The total was unchanged. This year I contacted the Internet Specialist through this dealer's web site. He would not provide me any details by email and insisted repeatedly that I had to visit the showroom. A colleague at work overheard my efforts and gave me the name of a salesman who I phoned. We discussed my needs and exchanged information in several calls over the course of a half-day. When we seemed to have reached an agreement I asked him to email me the details and price we had agreed on. His email did not specify the specific model and year and gave a different price than what we had discussed. I had been set on buying a Camry but I did not buy from them and would recommend that other buyers beware of their slippery sales techniques. More

Love our 2007 Hyundai Santa Fe Matthew helped us find a great pre-owned SUV. That we traded our car in for! And then made sure we got it all topped up and double checked the next d Matthew helped us find a great pre-owned SUV. That we traded our car in for! And then made sure we got it all topped up and double checked the next day (We bought the car Sunday service center was closed). They gave us a loner car well the service is being done! We found Matthew so helpful and would defiantly recommend him and the Jim Pattison Toyota group! John in finances is also just so nice and really cares about the clients. If you are in need of a vehical definitely go check them out! More

Jim Pattison Toyota - Toyota Tacoma Upgrading I wasn't planning on purchasing a new Tacoma when I brought my vehicle into the dealership for servicing. I was happy with my current 2013 Tacoma SR5; I wasn't planning on purchasing a new Tacoma when I brought my vehicle into the dealership for servicing. I was happy with my current 2013 Tacoma SR5; however, I often thought, if I were to redo the past, I would have purchased a Toyota TRD instead. Abraham Lee was very helpful in the deal. I found him to be genuine, to be honest, and he worked hard to make the sale work on both ends. After the paper work had been signed, Abraham followed-up to ensure that I was happy with the new purchase. At that time, there were a few cosmetic hiccups with the vehicle that I had discovered (showroom floor model); and although these findings were personally frustrating, I did find the Dealership Team and especially Abraham, worked to make things right at their expense. I would definitely recommend seeing Abraham Lee when purchasing a vehicle from Jim Pattison Toyota - he goes the extra mile, and works hard on behalf of his customers, even after the deal has closed. Zander Smith structured the deal on my SR5 2013 trade-in and my 2015 TRD purchase. He gave me top dollar on my trade-in, and valuable incentives for the 2015 purchase. When the dust settled, the cost of the upgrade to the 2015 TRD model, amounted to the difference between the two models and some tax (i.e. I got a newer truck for free). No cat and mouse games, he offered a strong deal out of the gates. Furthermore, after the sale, he signed-off on items to ensure minimal inconvenience while my new vehicle was being serviced; i.e. cab chits, free fuel fill-up. In sum, I would purchase another vehicle from the Jim Pattison Toyota Dealership, I would recommend this dealership to others, and I would be pleased to deal with Abraham Lee, Zander Smith, and Murray Donais in the future. - Dave Taylor More

Jim Pattison Toyota- Matthew Higgins Our plan was to just stop in and look at a used Tacoma and ended up buying a new 2016! We were so pleased with how easy Matt was to deal with. No pre Our plan was to just stop in and look at a used Tacoma and ended up buying a new 2016! We were so pleased with how easy Matt was to deal with. No pressure! We will certainly recommend him to anyone considering purchasing a vehicle. From beginning to end the team at this dealership made our experience stress free, friendly, and professional. Thanks everyone! More

The best car buying experience I ever had!!! To whom it may concern, I just wanted to let you all know about my recent car purchase experience with Metro-Lexus Toyota here in downtown Victori To whom it may concern, I just wanted to let you all know about my recent car purchase experience with Metro-Lexus Toyota here in downtown Victoria, especially especially towards one of their Sales Representative, Ferdie Roxas. From the moment that I walked into their Showroom, I was treated With excellence by all the Staff, especially Ferdie and Murray. They sold me a Brand-new vehicle that is within my budget(Scion iM, 6-speed manual transmission), which also looks awesome, as well as being durable. Thoughout the car sale, Ferdie explained everything about the vehicle to me clearly and concisely – not once did I have to ask him to repeat anything. He is very eloquent and soft-spoken, as well as being very knowledgable about all their vehicles. Also, he gave it a very personal touch by giving me precise training on how to operate all the electronics in my car, as well as helping me adjust the car’s Adio System to my liking, and setting-up Bluetooth for both my personal and work cell phones. My hats off to you, Ferdie, in my personal opinion, you are the best Car Sales Representative in your Company – I wish you a whole lot of car sales for years and years to come. My Family and I will always recommend you to people we know who wants to buy a nice car like the one that you sold me. Thank You Very Much, Mathew Arrieta More

Jim Pattison Toyota / Ferdie Roxas Jim Pattison Toyota, and esp. my Sales Rep. Ferdie Roxas were very good to deal with. I would recommend this Dealership and Ferdie Roxas for the pu Jim Pattison Toyota, and esp. my Sales Rep. Ferdie Roxas were very good to deal with. I would recommend this Dealership and Ferdie Roxas for the purchase of a new vehicle. More