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Jim Pattison Toyota Victoria
Victoria, BC
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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297 Reviews of Jim Pattison Toyota Victoria
June 27, 2016
Excellent service from start to end, ferdie roxas was fast and realiable emplyee. I would surely recomend him to my friends. service from start to end, ferdie roxas was fast and realiable emplyee. I would surely recomend him to my friends. More
by Andrea
Employees Worked With
Ferdie roxas and rikk
June 26, 2016
Great car, knowledgeable staff, excellent service I got a new Prius C from Ferdie Roxas. He's been there a long time and he knows his vehicles...and his Customers. He took the time to find...and then I got a new Prius C from Ferdie Roxas. He's been there a long time and he knows his vehicles...and his Customers. He took the time to find...and then to go pick up the make and color of vehicle I wanted. After that, his colleagues, Marcel & John, took care of the logistics and finance, so that I was in and out in 3 hours. I've been getting vehicles from Pattison for 15 years and I'll be back again. More
by Patrick2016
Employees Worked With
Ferdie; John; Marcel
June 20, 2016
Great Car, Excellent Service. Last week my wife and I purchased a new 2016 Toyota Camry from Jim Pattison Toyota. Our sales representative was Lee Henwood. We are most pleased with Last week my wife and I purchased a new 2016 Toyota Camry from Jim Pattison Toyota. Our sales representative was Lee Henwood. We are most pleased with the professional service that we received. We would not hesitate to recommend Lee to our friends when they are in the market for a new or used vehicle. Lee was most helpful and worked very hard to get us a great deal. This is our fourth Toyota. We would like to think of ourselves as loyal to the brand. More
by rfo1
Employees Worked With
Lee Henwood
June 17, 2016
Great service! Very satisfied corolla owner, this is the place to be if you want a reliable car and top of the line service. Ask for Ferdie Roxas he'll be your guy. Very satisfied corolla owner, this is the place to be if you want a reliable car and top of the line service. Ask for Ferdie Roxas he'll be your guy. Highly recommend. More
by Sethiemich
Employees Worked With
Ferdie Roxas
June 13, 2016
Fair. Great service The whole dealership gave us fair, professional treatment. However it was our salesman Rob Nessel who above and beyond. Patient, friendly and fair are The whole dealership gave us fair, professional treatment. However it was our salesman Rob Nessel who above and beyond. Patient, friendly and fair are words I would use to describe him. Robert came to the dealership twice on his days off to help me out, and he picked me up at home to drive me to the dealership for a test drive. I was very happy with Roberts service, and with the fairness of the dealership as a whole. More
by Seabass
Employees Worked With
Robert Nessel
June 07, 2016
Love our Rav4! Every time I walk up to the car I am so glad we went to Toyota. This is my first new car ever and I wanted to be sure. I felt badly for taking their t Every time I walk up to the car I am so glad we went to Toyota. This is my first new car ever and I wanted to be sure. I felt badly for taking their time but every time we went they were happy to show the car to us. I even took it for 2 test drives and just sat in it a couple of times and never felt pressured. It took me 2 months to decide. What can I say, it is a lot of money to spend and I wanted to be sure. We went to many dealerships and test drove many crossovers, but to me, nothing had all the bells and whistles I wanted without the bells and whistles I couldn't afford. Great on gas and the space is awesome! My kids all fit in the back and don't feel crowded (they love the reclining feature). I have taken it where we needed the all-wheel drive, packed up a tonne of camping gear in the back, and was so thankful for the way it responded. It is sporty, acts sporty, and does all the practical things I need. My friends are used to hearing me say how much I love it and recommend it. More
by J Walsh
Employees Worked With
Cheryl Smith and Philip Chen
May 27, 2016
Twice the Expense and Unrequested Expensive Roadside Package We took a Matrix in for a basic oil change and prior to the work being done, asked what it would cost. The cheerful customer service representative sa We took a Matrix in for a basic oil change and prior to the work being done, asked what it would cost. The cheerful customer service representative said that we would get the final cost once the work was done. Naively, we trusted her and did not pursue the quote. Afterwards, we received a bill for $95. When we questioned the cost, we were told that we had received a roadside assistance package and that the labour costs in Victoria are the highest in the province due to Victoria being situated on an island. First, we did not ask for a special roadside assistance package as we have a BCAA membership, making additional roadside assistance redundant and we specifically requested just a basic oil and filter change. Second, subsequently we called three other Toyota dealerships to get quotes on an oil change (oil, filter, labour) and the prices varied between $47.95 to $50: the lowest price was at a dealership in Nanaimo - odd, that is on an island, too, isn't it?! The highest was from a dealership 14 hours north where typically expenses are higher because the "shipping costs are more expensive." The dealership in Victoria refused to acknowledge that the roadside assistance package was redundant and unasked for, thus refusing to reimburse us for a product that we did not ask to purchase and that we will not use. The customer service representative also repeatedly said that their prices might be a little more than other dealerships, but when did nearly doubling the figure become just a little bit more? A week later, at another Toyota dealership, the cost of an oil and filter change for our Tundra cost $85: since when does it cost less to put synthetic oil and a filter into a full size truck than it does into a compact car? Unless you enjoy paying exorbitant prices, this dealership is definitely one to avoid. More
by Shafted
Employees Worked With
Cannot recall the representative's name
May 03, 2016
Not a Values Customer I purchased a car there last year, barely driven since purchased and was looking to trade in for a new vehicle. The sales associate lacked knowledge a I purchased a car there last year, barely driven since purchased and was looking to trade in for a new vehicle. The sales associate lacked knowledge about cars generally and when discussing the trade in value, the value was significantly lower and was not competitive to other dealerships I went to. It was concerning to hear "excuses" of the low value of my vehicles, even not seen in person, other dealerships were considerate and fair. It is unfortunate that as a returning customer, as well as future and continuing customer that they were not comparable to other dealerships. Also, the approach for email communications is scripted, and the constant calls are just inappropriate. I will not be returning specifically because of this experience and will not recommend this sales associate. More
by ThuyH
Employees Worked With
Phil Chen
April 11, 2016
Super helpfull I started inquiring about purchasing a used vehicle through there online chat. I was redirected to a sales representative named Colin, he was very hel I started inquiring about purchasing a used vehicle through there online chat. I was redirected to a sales representative named Colin, he was very helpfull and went as far as giving me his personal cell number so I could reach him at my convenience, from there all my questions were answered without delay via text throughout the day. All in all very good customer service More
by Byron
Employees Worked With
Colin
March 04, 2016
Excellent service, great product knowledge, and very helpful Might be a little late with the review but after nearly 6 months on a new lease for my new Tacoma, the truck is terrific. The sales rep, Abraham Lee, Might be a little late with the review but after nearly 6 months on a new lease for my new Tacoma, the truck is terrific. The sales rep, Abraham Lee, was very thorough, knowledgeable, and helpful with making it all work within my needs and budget. My wife and I ended up buying a Rav 4 a couple days later. Great shop and good staff. Make sure to ask for Abraham Lee when you are looking for a new vehicle. More
by blakemackenzie
Employees Worked With
Abraham Lee
