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Jim Pattison Toyota Victoria

Victoria, BC

3.9
292 Reviews

3050 Douglas Street

Victoria, BC

V8T 4N4

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292 Reviews of Jim Pattison Toyota Victoria

September 20, 2016

High cost of service and long waits. I will be bringing in my 2014 Matrix for its 48000 service soon, I was quoted approx. 380.00 + tax , this seems high, and why do they change the carbo More

by Roller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember service guys name.
Sep 26, 2016 -

Jim Pattison Toyota Victoria responded

Hello Roller, Thank you for taking the time to review us on DealerRater, I’m sorry to read of your negative experience with our service department. I will have to confirm with our Service coordinator, for the quote you would have received for the 48,000 k service. We want all of our customers to have a great experience in our service department. The 2014 Matrix does have a cabin air filter, I am unsure why you were told otherwise. Here is a short video on the benefits of a cabin air filter https://www.youtube.com/watch?v=gU7B_SUMOk4 . If you have any questions or concerns please don’t hesitate to contact me, Jamie Whittaker (Service Manager) 250-386-3516

September 17, 2016

Terrible Service my trunk in my car kept breaking and finally after 4 times of failed repair (so what they called repair) My wife went to Toyota service last week to i More

by ferdie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
counter number 6
Sep 19, 2016 -

Jim Pattison Toyota Victoria responded

Hi Ferdie, thank you for taking the time to give us a review on Dealer Rater. I’m sorry to hear of your experience with our service department, we take pride in customer service and take all necessary steps to ensure repairs are carried out in a cost effective and timely fashion. We would like to offer a $100 service credit, for our mistake in misplacing the order for your parts. Please contact me directly, Dennis Andrews (General Manager) If I’m unavailable please ask for Jaime Whittaker (Service Manager) Jim Pattison Toyota Victoria (250-386-3516).

September 15, 2016

Very good experience We recently purchased a used 2012 Prius Hybrid, working with Blair Wallach. Blair was a pleasure to work with and really knows this product. This was More

by easelguy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serge Surdu
September 06, 2016

Satisfied Customer Colin Gawreletz helped us find just the right car for our daughter. We arranged an surprise for her as she thought she was just bringing in her old c More

by lunamom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Gawreletz
September 03, 2016

First time I enjoyed purchasing a vehicle Marshall Lindholm was terrific. Listened to what we had to say. Understood our needs, and found the perfect car for us. Helpful every step in the pr More

by Greg Simmons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Lindholm
August 31, 2016

Good experience I have leased a 2016 Rav4, and dealt with Ferdie Roxas. He was very helpful and patient, and not high pressure. It was not at all a stressful experi More

by Allison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rikk
August 29, 2016

Pre-owned Toyota Camry-Thank you Colin Gawreletz ! Being a visitor in Canada I had a lot of anxieties over my car purchasing project. I would like to take the opportunity to thank Colin for being extr More

by Johanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Gawreletz, Steve Fuller
August 26, 2016

Rav 4 Just wanted to thank Ferdie Roxas for his excellent service and good communication , He listens to your concerns and is very considerate of your needs More

by susyq 1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdie Roxas
August 25, 2016

Best sales person ever! Have bought 3 cars from Ferdie over the years. Love his service, smile and jokes. LOL. Recommend to all my friends and relatives. For sure will kee More

by Jo Jo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdie Roxas
August 25, 2016

I love Toyota Dealership - Victoria! My favourite sales person here is Ferdie, He is very helpful and accommodating with all our request . Very professional so I always recommend this dea More

by Lorie@SubStop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdie
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