Jim Pattison Toyota Surrey

New vehicle I have recently purchased a New vehicle, being a 2017 toyota tacoma. After i purchased this vehicle, i was sent to a room where a salesman was VERY I have recently purchased a New vehicle, being a 2017 toyota tacoma. After i purchased this vehicle, i was sent to a room where a salesman was VERY aggressive in trying to sell me extra warrantys. when i said "no" he aggressively shook his hand and said "FINE! ITS YOUR xxxxING VEHICLE!" and he said the F word.. Then he tried to sell me some stuff, to where i said NO.. he extremily aggressively shook his hands at me and said "FINE!!! ITS YOUR VEHICHLE! I DONT CARE" exact words. Second of all, i have spoken with other dealerships. and with this new vehicle, i am supposed to recieve a 5 year warranty. I did not i was given a 3 year. WHY? 3rd, i had purchased new tires. its been a month and a half and it JUST showed up. I asked when i could get it mounted and balanced. i was met with a "uhh when you give us more money" the thing is... ive spent 50 Grand. No one has done anything but try and try to gouge me for my money as if its the only thing in the world that they care about. This experience has been absolutely horrendus and terrible. I feel i have been taken advantage of and I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE More

Thanks for nothing I had the worst experience as a first-time buyer of a pre-owned car. My husband and I trusted the JP name and this was our first choice in dealership. I had the worst experience as a first-time buyer of a pre-owned car. My husband and I trusted the JP name and this was our first choice in dealership. We found and test drove the exact RAV4 we had been wishing for. Our sales associate, Terry, initially showed us the wrong Car Facts sheet for a completely different car. When he brought the correct one, it turned out that the car had been in several accidents, including one in the States. We wanted a bit more info about what repairs had been done, which he said he would provide for us two days later (as he wasn't working the next day). He refused to take our deposit and insisted he would call. So we waited two days, and of course Terry never called us. We noticed that the car had been removed from their website, and when I inquired over email about it, another sales associate told us it had been sold already. We were super disappointed. When Terry finally did get back to us, he lied and said he had called (no missed calls or voice mails on either of our phones from him). He offered no apology. What terrible customer service. Steer clear of this place. I hear Peace Arch Toyota is a better bet, and in fact I'm sure you could go anywhere and get better, more honest service. More

Try to avoid this dealership location I bought my first brand new toyota corolla 2009 at this location at the end of 2008. Since then, I have always been going to this dealership for regul I bought my first brand new toyota corolla 2009 at this location at the end of 2008. Since then, I have always been going to this dealership for regular maintenance and services every 6 months or so because this is the closest toyota dealership. However, I have been to few other Toyota dealership locations in the last 2 years while when I moved away from home. I realized that other dealerships werent as aggressive as this one in terms of pushing for the services. I am NOT very knowledgeable when it comes to cars so I always just listened to their recommendations and agreed to their advice; however, I believe this is when they started to take advantage of me and push for the services that werent necessary. For example, most of the times when I went for a regular 6 month maintenance, the bills would range from $ 300-1000 most of the times. So when I visited the other toyota delaership locations, I asked the staff if there were any "differences" between different toyota dealership; it turns out that its not just myself that think there is a difference between each toyota dealership and people DO have preferences. In other words, dealerships arent like 711 convenience stores in which there is minimal difference between them. Theferfore, I would strongly suggest going to other toyota dealerships for services even if that means driving a bit further to get the services that you actually NEED ONLY. In general, I strongly regret that I have been going to the dealership only to get all the services done, especially this location More

Locked in without any warning I was interested in purchasing a vehicle and made a special trip to show my wife on Easter Friday. I called in advance and the person on the phone sta I was interested in purchasing a vehicle and made a special trip to show my wife on Easter Friday. I called in advance and the person on the phone stated they will be closing between 17:30 and 18:00. By 17:10 we had noticed the entrance and exit had been blocked by vehicles and our vehicle stranded in. We talked to the neighboring dealership who stated this is not the first time this has happened and stated they would call the manager. We were told the manager would be there in 45 minutes but no one showed for an hour and a half. We ended up going over a curb putting our vehicle in possible danger after having no other option to get home. I'm sure the dealership has a public address system to make customers aware of there closing time, or at least the staff member blocking the exits could have let us aware of the situation. I am not a happy customer and will now have to start my search for a used vehicle all over again. More