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Jim Pattison Toyota Surrey

Surrey, BC

1.8
45 Reviews

North Surrey Auto Mall, 15389 Guildford Drive

Surrey, BC

V3R 0H9

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45 Reviews of Jim Pattison Toyota Surrey

January 27, 2020

worst experience as the guy who came to help us was extremely very rude and was not interested in showing the car worst service ever More

by Amber
Recommend Dealer
No
Employees Worked With
Jackie Thunem
Feb 10, 2020 -

Jim Pattison Toyota Surrey responded

Hello Amber, my sincerest apologies for your experience. If you have a chance, can you call me directly at (604) 495-4100 so that I can get more information as to who you were dealing with and help resolve the situation. Sincerely, Jeff Raybould, General Manager

September 08, 2019

Bad experience Had toyota body shop repair and paint front bumper on 10 months later the paint is lifting off the bumper. The paint did not adhere to the bumper ther More

by Raad hanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont know their names
Sep 13, 2019 -

Jim Pattison Toyota Surrey responded

Hello Raad, thank you for the review. I understand my Body Shop manager has spoken with you and we have you set up to come back for the bumper to be repaired. Please let me know if there is anything else outstanding. Best Regards, Jeff Raybould, General Manager

Sep 20, 2019 -

Raad hanna responded

Thanks jeff for replying to my review and thanks to the manager and the staff they fixed my car today and they did a good job thanks alot.

June 17, 2019

Worst Customer Service We have been to Jim Pattinson Toyota today as we were thinking to buy 2019 RAV 4 hybrid. The sales person showed 0 interest in our purchase. Rather th More

by Nik
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rashid
Jun 21, 2019 -

Jim Pattison Toyota Surrey responded

Hello Nik, My sincerest apologies for your experience here. I will be talking with Rashid about your experience as this is not how we do business here. We do currently have a wait list for the Rav4 hybrid it is true but we certainly do have gas Rav4’s to test drive. If the Rav4 is still on your consideration l list and would like to have all the up-to-date information laid out for you please contact me directly and I will deal with you personally. Sincerely, Jeff Raybould, General Manager

September 02, 2018

Positive experience - established loyalty I have been to four dealerships - Initially desperate and clueless what I was looking for. Whether I wanted used or new SUV or Sedan?I went to Nissan, More

by Ayesha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deep Suri
Sep 10, 2018 -

Jim Pattison Toyota Surrey responded

Hi Ayesha, thank you so much for taking the time to submit your review. We really appreciate it. Deep does a fantastic job for us as and we appreciate you taking the time to let others know that as well. Thank you again! Jeff Raybould - General Manager

August 01, 2018

VERY BAD EXPERIENCE I got my car to their body shop a while ago and talked to the manager Mr. GRANT, I showed him all the things should get fix and he was very nice to me More

by babak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grant, body shop manager
Aug 08, 2018 -

Jim Pattison Toyota Surrey responded

Hi Babak. I’m sorry for how this repair went however there are certain things that ICBC will allow us to repair under your claim and anything that is outside those parameters we are not allowed to add to the claim. Also Grant was not aware that your vehicle was a rebuilt vehicle when he initially talked to you so you may also want to talk to the previous repair facility that rebuilt your vehicle before selling it to you. We are more than happy to re-look at the scratch on the bumper you mentioned. Please contact myself or Harlan, the Body Shop Manager if you would like to set up an appointment. Kindest Regards, Jeff Raybould - General Manager

November 16, 2017

Very bad experience I got a car on lease through Jim Pattinson. Now I want to buy out after completion of lease . They are really bad in customer care . They are trying t More

by Ak
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leandro and financial manager.
Dec 12, 2017 -

Jim Pattison Toyota Surrey responded

Hi Amrita. Thank you again for taking the time to reach out to me regarding this misunderstanding. I’m glad I could assist you in the lease buyout and change your experience to a good one. Regards, Jeff Raybould, GM, Jim Pattison Toyota.

November 01, 2017

Completely happy with both service and my buying experience I was sent on a referral to Jim Pattison Toyota, and they exceeded my expectations. Surjit was the sales guy I dealt directly with, as well as his s More

by Samantha Lancz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Surjit Johal, Felix Ng
Nov 07, 2017 -

Jim Pattison Toyota Surrey responded

Hi Samantha, thank you again for your business and taking the time to submit this review about how Surjit and Felix treated you. We hope you enjoy your vehicle and if you require anything else please don’t hesitate to let us know!

October 24, 2017

*Resolved* Disgrace to the Toyota brand Nov 28th 2017 update: Jeff the manager got in touch with me and extended an offer to correct my experience. I have since placed a deposit for the ne More

by David yeo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Raybould
Dec 11, 2017 -

Jim Pattison Toyota Surrey responded

Hi David. Thank you for the opportunity to make things right. We are always trying to improve our operation and we do appreciate your business. We look forward to the arrival of your new vehicle! Thank you again. Jeff Raybould, General Manager.

October 18, 2017

Very good Experience. We're so overwhelmed for the treatment of staff to Us,especially Leandro Resurreccion.He help us to get our Dream Car.👍🏻 For Him.Thank More

by Bhobjoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leandro Ressurreccion
September 27, 2017

Best buying experience Jim Pattison Toyota exceeded our expectations. Our sales man Enky went above and beyond to ensure we were taken care of, making us feel like part of t More

by msbrittany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enky, Kevin, Brendan