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Jim Pattison Toyota Northshore

North Vancouver, BC

1.3
34 Reviews

Northshore Auto Mall, 849 Automall Drive

North Vancouver, BC

V7P 3R8

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34 Reviews of Jim Pattison Toyota Northshore

May 09, 2025

After reading all the reviewed with JP Toyota, I feel like want to get my deposited back and go with another dealer. I put down a $1000 on a GH, it's 1 year 5 months passed, no contact from sale rep to l More

by hawk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie
May 01, 2025

Lack of honesty and integrity. Selling a CERTIFIED vehicle but the required maintenance was NOT done. Serviced department said work could have been done by others. If not done More

by Banditt
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
No need. I'll never return or to this dealership.
May 03, 2025 -

Jim Pattison Toyota Northshore responded

Hello, We are sorry to hear about your experience with our dealership. We strive to provide a great customer experience but in this case, we dropped the ball. We will review with our Sales management team to provide better training for our staff. We wish you well in your vehicle search. Bernard Le – General Manager

May 01, 2025

Unbelievably incompetent from start to finish. I phoned multiple times to get a final handover appointment time and the accurate price for the used Prius - no one returned my call. When I came in, More

by Reen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam
May 03, 2025 -

Jim Pattison Toyota Northshore responded

Hello, We received your review and are concerned about the level of service you received. However, we were not able to find your information in our system. Please contact us with your name and we will investigate this further. I can be reached via email, bernardle@jpautogroup.com. Regards, Bernard Le – General Manager

January 12, 2025

Mostly pleasant experience, I did purchase, but I almost walked away when the “manager” offered me a ridiculous amount for my trade in! He said I needed a brake job, as the brake light was lit on the dash… More

by Me
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
All
July 07, 2024

I called well in advance and informed the sales person (Fallah) what brands, models, and price range we were looking for on a used vehicle. He wouldn't give me any details on the phone, just insisted we c More

by Shane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fallah
Jul 08, 2024 -

Jim Pattison Toyota Northshore responded

Hello Shane, Thank you for your review and bringing this to our attention. Please accept my apologies for the poor service. I will review our active listening process with Falah and the management team. Thank you again for your comments as we rely on customer feedback in order to learn and improve. Please do not hesitate to contact me should you have any other concerns. Kind regards, Bernard Le – General Manager (bernardle@jpautogroup.com)

March 16, 2024

I went in today hoping to do a lot of research and test driving a Toyota Tacoma or Tundra, the salesman let me sit in one, but not drive it because it was low on gas. He didn’t even offer walk me out or sh More

by martinaseo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter or Paul
Mar 18, 2024 -

Jim Pattison Toyota Northshore responded

Hello Martina, We are sorry to hear about your poor experience. We take pride in our customer service and in this case, we completely dropped the ball. This is a good reminder that we need to re-train our staff on customer service. Please contact me directly if you are still interested in the Tacoma or Tundra, and I will be more than happy to assist. Kind regards, Bernard Le – General Manager (bernardle@jpautogroup.com)

March 06, 2024

Don't waste your time here- I was treated dishonestly I can't give Jim Pattison Toyota more than 1 star because of that. As an out of town buyer, I was ready to put a deposit on a vehicle and arrange the More

by LSmith
Recommend Dealer
No
Employees Worked With
Charlie
Mar 21, 2024 -

Jim Pattison Toyota Northshore responded

Hello Lynne, Thank you for sharing your experience. We rely on our customers' feedback in order to learn and improve. We will review the process with our website provider to ensure all the information is accurate. We wish you the best of luck in your vehicle search. Bernard Le – General Manager

January 18, 2023

I waited 27 months after placing a deposit for a Rav4 Prime. Some of that is due to supply constraints, but I found out they were bypsssing me on the waiting list. They offered one to a friend who got o More

by sgrant
Recommend Dealer
No
Employees Worked With
Charles Huynh, Andy Albers, Bernard Li
Jan 23, 2023 -

Jim Pattison Toyota Northshore responded

Hello Mr. Grant, We are truly sorry that we were not able to provide you with a vehicle. This is a good learning lesson for us. We hope you enjoy your new vehicle. Best regards, Bernard Le – General Manager

November 18, 2022

The GM sales manager Andy Albers took me 5k uder table for a Sienna allocation when the car arrived also need me trade in a car for lowballing More

by tekaixin
Recommend Dealer
No
Employees Worked With
Andy Albers
Nov 28, 2022 -

Jim Pattison Toyota Northshore responded

Hello, We were not able to locate your info in our system. I would like to speak with you directly to get more information. Please contact me at (604) 985-0591 or bernardle@jpautogroup.com. Regards, Bernard Le – General Manager

September 08, 2022

Shockingly bad, disappointing, disgusting treatment of customers. Don't waste your time going to this dealership. You will be treated with disdain and disrespect. The only service you will get is "lip More

by heidi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Person at Reception
Sep 08, 2022 -

Jim Pattison Toyota Northshore responded

Hello Heidi, We were not able to locate you in our database; however, we are sorry to hear you had a terrible experience. Our goal is to always look after our customers to the best of our ability. I am more than happy to review your concerns. Please contact me at bernardle@jpautogroup.com or (604) 985-0591. Kind regards, Bernard Le - General Manager

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