Jim Pattison Toyota Downtown

No Fuss Professional Service! I have just returned home from a service recall involving my 2005 Toyota Corolla. From the first contact this morning at around 7:30 a.m. to just m I have just returned home from a service recall involving my 2005 Toyota Corolla. From the first contact this morning at around 7:30 a.m. to just moments ago picking up the vehicle, our experience couldn’t have been more seamless as each person we encountered assisted us in such a professional manner. Early this morning while cleaning out the glove compartment in readiness for the airbag replacement, my daughter was shocked to note that the car wouldn’t start. BCAA jumpstarted the battery and told her not to turn off the engine for an hour. SO, we decided to drop by your branch even though our appointment wasn’t till 9:00 a.m. We were concerned because your website states that you open at 8:30 a.m. We drove into the service area off of W 8th and were assured we would be looked after if we drove upstairs to the main office. And he was right. We explained the issue with the battery, told them not to turn off the engine and we were directed to the comfortable waiting area to wait for our lift back home which I had requested when I made the appointment. What a delight to meet Biscuit! Charming, accommodating and humorous, and definitely a person with superior driving skills but also very mellow in the early morning traffic. We were back home by 8:30 after Biscuit dropped us off. She returned for us at 1:15, calling first, and took us back to the office on W Broadway. She told us how long she’s been doing the job. This woman is a keeper! Delightful. Thank you to all staff we encountered today. What a pleasant experience to a day that began with a little panic. Nancy Carson More

Fantastic service department Fantastic service department. I know great quality technicians when I see it . First of all thank you this is a Toyota . Parts last a long time . Labo Fantastic service department. I know great quality technicians when I see it . First of all thank you this is a Toyota . Parts last a long time . Labour costs are reasonable also . Have always received top service from the people at the counter to the service manager . Take your Toyota here . More

Tacoma Purchase I would 100% recommend this dealership. My salesman Eddie Tsung went above and beyond in regards to service and even came in on his day off to make su I would 100% recommend this dealership. My salesman Eddie Tsung went above and beyond in regards to service and even came in on his day off to make sure I was happy. Eddie made sure my truck had everything I wanted, and even sent me photos after all requested accessories were installed. What a fantastic experience. Keep up the good work! More

Rude employee -never again! Rude employee Photis wouldn't give me the time of day. Very annoyed by lack of service. Would recommend nobody goes to this laughing stock of a dealer Rude employee Photis wouldn't give me the time of day. Very annoyed by lack of service. Would recommend nobody goes to this laughing stock of a dealership. More

amazing service!!! My husband and I just bought a Toyota Corolla iM and Brian Homeniuk was very helpful and gave us a great service and detailed informations about the c My husband and I just bought a Toyota Corolla iM and Brian Homeniuk was very helpful and gave us a great service and detailed informations about the car. We are loving the car and definitely we recommend Brian if you are thinking to buy one. More

Excellent, efficient, wonderful sales team to work with I traded in a sports sedan for a used minivan. Photis handled my initial phone call about the vehicle, and he made me feel very comfortable from the s I traded in a sports sedan for a used minivan. Photis handled my initial phone call about the vehicle, and he made me feel very comfortable from the start. On site, I dealt with sales person Eddie and sales manager Paul. They were both extremely professional and great to deal with. After short negotiations they gave me an excellent deal on the minivan with my trade-in - I really appreciated their straight to the point negotiations. Finance office was fast and efficient too. The delivery process was made super easy. The dealership even had a playroom with lots of toys, which I've never seen before. It kept my 2-year-old entertained for the couple hours we were there. The entire time I felt at ease and free from high-pressure sales tactics. From beginning to end we loved our experience with JP Toyota Downtown. Highly highly recommended. More

First new car purchase I purchased a new 2018 Tacoma from Jim Pattison in March. It was the first new vehicle I've ever purchased and I ended up working with Chris Graham di I purchased a new 2018 Tacoma from Jim Pattison in March. It was the first new vehicle I've ever purchased and I ended up working with Chris Graham directly. Chris made the whole experience pleasurable, kept me informed and worked the purchase around my timing. I couldn't be happier with my truck or my experience buying it. In addition, I visited the service center this week for a minor issue and they dealt with it quickly and professionally. Linda was my service advisor and she was great. I would highly recommend working with Jim Pattison Toyota for a purchase or service. More

Questions Answered, NO PRESSURE! I purchased my first hybrid vehicle, a Camry Hybrid for the JP autogroup. My Salesman and product adviser was Manish Bhopal. Manish never pressured I purchased my first hybrid vehicle, a Camry Hybrid for the JP autogroup. My Salesman and product adviser was Manish Bhopal. Manish never pressured me on the sale and bent over backwards giving me time prior to the sale and after the sale to answer questions about the vehicle features. I was given a test drive and was given all the time I wanted in asking questions. I received a very fair trade in value for my former car. I could not be happier with the service that I received from both Manish and from the dealership itself. I will certainly recommend to family and friends in the future. More

Old School Service, Straight Forward! I came to view a used car which I did buy. Manish Bhopal was the Product Advisor that showed me the vehicle in a professional manner. Chris Graham an I came to view a used car which I did buy. Manish Bhopal was the Product Advisor that showed me the vehicle in a professional manner. Chris Graham and Andrew Fallows were also very helpful in me making the decision to buy the car. Being in sales for over 30 years I was very impressed with the way I was treated. Great team, Thanks again! More