Jim Pattison Toyota Downtown

Jim Pattison Toyota Downtown responded

Hello valued guest, Thank you for recognizing the superior service that John continues to provide his clients at Jim Pattison Toyota Downtown. We appreciate your continued support of Toyota as a brand and the exceptional service that John Lau provides. John will forever cherish the strong relationships he has formed and will extend the same superior guest experiences for everyone that is referred to him. Michael Chase – General Manager

Jim Pattison Toyota Downtown responded

Hello, We are ecstatic that you and your wife are happy with your new Toyota hybrid. We always aim to deliver an exceptional guest experience and know that it’s the little things that make a big difference. We sincerely appreciate your business and look forward to serving you again soon. Michael Chase – General Manager

Jim Pattison Toyota Downtown responded

Hello Mitch, thank you for choosing Jim Pattison Toyota Downtown to purchase your pre-owned vehicle. The Jim Pattison Auto Group continually surveys our competitors to ensure that our fees are highly competitive. We do this to make sure that our valued clients receive the best value for their money. When we have to use financing outside of Toyota Financial Services, there are always additional fees charged by these lenders. Your transaction did have a higher than usual PPSA fee which went entirely to the lender, Scotia Dealer Advantage. This lender offered the most favorable terms for your transaction. Should you need any clarification, please don’t hesitate to reach out to our Financial Services Manager, Christine, at chwong@jpautogroup.com. Michael Chase – General Manager

Jim Pattison Toyota Downtown responded

Hello Alvin, thank you for taking the time to review our Service Department at Jim Pattison Toyota Downtown. We are thrilled that Toni was able to take such good care of you. We will be sure to recognize her efforts. Thank you for your business and for motivating our staff members to deliver exceptional guest experiences by providing your kind comments. Michael Chase - General Manager

Jim Pattison Toyota Downtown responded

Hello Melchaar, thank you for choosing Jim Pattison Toyota Downtown to purchase your Corolla Hatchback. We are thrilled that you had a great sales experience with John Lau. We sincerely appreciate your business and hope that you enjoy your new Toyota! Michael Chase – General Manager

Jim Pattison Toyota Downtown responded

Hello, thank you for choosing Jim Pattison Toyota Downtown to purchase your new vehicle. We are thrilled that John was able to deliver an experience worthy of 5 stars. We sincerely appreciate your business and hope that you enjoy your new vehicle. Michael Chase – General Manager

Jim Pattison Toyota Downtown responded

Hello Rene, Thank you for bringing your concern to our attention. When you came in for a maintenance service, we tested your battery and recommended a replacement with a Toyota genuine battery. You indicated that you could source a cheaper battery elsewhere. After your service visit with us, you called our Service Advisor and let him know that there was an error message coming up on your media unit. Kevin asked if you were able to pop back in so that we could take a look at it. You promptly came in and our Service Advisor verified the error message you mentioned. Upon verification, our Advisor checked to see if any updates were done by our technician that would have caused this fault, and we confirmed with you that there were no updates stored in the history. We brought your vehicle downstairs to do a software update but the software update failed, due to what we believe is an issue with the battery. When Kevin discussed the problem, you let him know that you had changed the battery yourself. Kevin then advised that if your battery is disconnected without properly reinitializing, it can cause faults with the system and can prompt a system reset. He then advised he would need to investigate further with a Master Technician. We didn’t have a Master Technician due to the holidays and we offered to rebook you when we had a Master Technician available. You advised that you would call us back and then Kevin asked in the meantime for you to disconnect your battery for 45 minutes as to hard reset the system. You then advised that you didn’t have time and left our facility. We are still committed to helping you resolve this issue with a complimentary diagnosis. Please reach out to us at (604)682-8881 if you would like to rebook for when we have a Master Technician available. Michael Chase – General Manager

Milano1984 responded

Thanks for your response Michael. What your wrote above is accurate. The issue here is around customer service and how customers are treated. Yes, Kevin tried to help but every chance he had, he was trying to blame me for the fault. The moment I turned on the vehicle in the dealership I saw the error I had a 2 year old in meltdown (late for lunch/nap) so I had to leave. Kevin was aware of this and he even had the audacity to indicate that it’s my fault for leaving, it’s my fault for not replacing the battery. It’s his tone what sent me to write this report. I say it again, I like your dealership, most everyone I worked with has always been pleasant. Kevin was ultimately just pointing fingers at me for something I didn’t do. I will book an appointment to get this fixed.

Jim Pattison Toyota Downtown responded

Hello Sajid, thank you for choosing Jim Pattison Toyota Downtown to purchase your new Highlander Hybrid. We are thrilled that Raj was able to provide a level of service worthy of 5 stars. We sincerely appreciate your business and look forward to serving you again soon. Michael Chase – General Manager

Jim Pattison Toyota Downtown responded

Hello Becky, thank you for choosing Jim Pattison Toyota Downtown to purchase your vehicle. We apologize that we weren’t able to get you your bill of sale quicker. There are always logistical issues when handling out of province sales and we needed to make it smoother for you. We are pleased that you love your new vehicle and we sincerely appreciate your business. Michael Chase – General Manager

Jim Pattison Toyota Downtown responded

Hello Harriette, Congratulations on the purchase of your new vehicle. We appreciate you taking the time to review Jim Pattison Toyota Downtown. We are thrilled that Raymond was able to earn your 5 star review. Thank you for placing your trust in us and we hope that you enjoy your new vehicle. Michael Chase – General Manager