Jim Pattison Lexus Northshore

I thought this dealer was great until they chose to charge me for wipers they never changed. No response to my complaint. I wouldn’t recommend them charge me for wipers they never changed. No response to my complaint. I wouldn’t recommend them More

Service team is fantastic. Great communication and looked after me well. Prefer this dealer to others in the area. Great communication and looked after me well. Prefer this dealer to others in the area. More

The biggest reason for me to picked up a UX250 from Jim Patterson Northshore Lexus last week, was because of the professional service by Monica C. I had been browsing for a hybrid car from all different de Patterson Northshore Lexus last week, was because of the professional service by Monica C. I had been browsing for a hybrid car from all different dealer ship for a long time. Monica C was able to provide me her expertise on the car selection. I never felt pressure from her, She was able to answer all my questions and follow of the car ETA was great. Thank you Monica C for the big help. I strongly recommend Monica C for Car sales. Awesome work. Regards FTG More

I went to get my vehicle service at Jim Pattison Lexus North Shore for the last couple of years and this time the customer service was extremely unacceptable. I had an annual service conducted and purc North Shore for the last couple of years and this time the customer service was extremely unacceptable. I had an annual service conducted and purchased a part which was on ordered, I let the maintenance manager know I would pay for the annual service and the part which was ordered once the annual service completed, I paid for the annual service and the part and had to wait up to two weeks for the part to come in as it was coming from the states no worries here. Last Tuesday, the maintenance manager at Jim Pattison Lexus North Shore let me know my vehicle was ready for pick up via text message and to pay online which I thought was weird because I never received this kind of message with my previous service from Jim Pattison Lexus North Shore being in my opinion so pushy with payment, I messaged the maintenance manager back letting him know I would pay upon arrival of picking up my vehicle. Once I arrived I was presented with my invoice which also had the part on their as well, Jim Pattison Lexus North Shore had to look into regenerating the correct invoice as I already paid for the part with the annual service, no worries here. While I was waiting I asked if my vehicle was washed. The lady at the service desk went out to my vehicle to check if my car was washed, came back and gave me my keys. I waited 20 mins for Jim Pattison Lexus North Shore to sort out my Invoice to pay for the labour to installed the part, no worries here. I asked the Jim Pattison Lexus North Shore receptionist where my vehicle was as I did not see if pulled up by the staff member in the lane beside the service door as it normally was with all my previous services. The Jim Pattison Lexus North Shore receptionist said she did not know, then I said they must of left it in the customer service area, I saw my vehicle off to the side close to the road, no worries here. I proceeded to my vehicle which was parked in a stall close to the street on the Jim Pattison Lexus North Shore lot 20 mins later after the invoice was settled and as I was walking toward my vehicle I noticed my mirrors were not folded in, my gut sinking, raised my anxiety level (sign telling me my vehicle was left not locked), then I looked at my door and all my locks were up my door, my doors were not locked, alarm would not go off if someone went into my vehicle, my gut sank again. I locked my vehicle. I then proceeded back into Jim Pattison Lexus North Shore to ask the lady at the maintenance customer service counter why my door was left unlocked and said she left my vehicle unlocked when she checked to see if my vehicle was washed, I am not sure why she had to unlock my vehicle to check to see if my vehicle was washed, she took accountability with no apology for putting my safety and my vehicle at risk, I understand people are human, however this is extremely dangerous, unacceptable customer service. Luckily no one entered my vehicle and nothing was stolen. This could of been worse, locks are on vehicles for a reason and all Jim Pattison Lexus North Shore staff need to ensure the vehicles are locked while leaving them unattended. I have been coming to Jim Pattison Lexus North Shore for a couple of years as the maintenance technician provide great service in a timely manner, however I am not sure if I will be bringing my vehicle back to Jim Pattison Lexus North Shore anytime soon until they make some maintenance customer service procedural changes in raising their standards of safety to lock there customers vehicles and at least apologize to the customer. General Manager, Michael Chase - Lexus North Shore I look forward to connecting with you to let me know your vision on raising Jim Pattison Lexus North Shore Customer service standards to ensure vehicles are locked when conducting services on the vehicles. More

Very disrespectful management. Great sales team and very rude service department. Do not service your lexus here! Great sales team and very rude service department. Do not service your lexus here! More

My personal gratitude and many thanks to Kevin Bywater! ! After purchasing my Lexus IS 300 AWD at JP Lexus dealership I was notified (with reminders!) about 1st service to be done at dealership's for sche ! After purchasing my Lexus IS 300 AWD at JP Lexus dealership I was notified (with reminders!) about 1st service to be done at dealership's for scheduled Service.. On my very recent visit, I've met with Kevin Bywater, manager of dept to review coverage details of what will be done. Kevin is a professional, technologically very knowledgeable, understanding related scop of work to be done, efficient (work was done in time as promised!), with friendly attitude, and excellent communication skills service manager, reliable right person in JP NS Lexus, in very competitive auto industry top leader. Thank you, Kevin!! Kudos to JP NS dealership!. More

I came with my wife. We were looking at the SUV but the salesman Mardjuki was pushy and he would not really reply to my wife’s questions, instead he would be disregarding We were looking at the SUV but the salesman Mardjuki was pushy and he would not really reply to my wife’s questions, instead he would be disregarding towards her. I would not recommend going to this dealership. More

Jim Pattison Lexus Northshore is a DreamTeam! Definitely one of the best personal experience for me in a long time from start to completion. Solid confidence in Toyota / Lexus manufactory, prof Definitely one of the best personal experience for me in a long time from start to completion. Solid confidence in Toyota / Lexus manufactory, professional business, dealership, Yesterday I purchased my 3rd Lexus - IS 300 AWD this time, and like saying goes: "Once you get into Lexus you'll always come back!" My Sales Advisor-Leo Lin very knowledgeable, experienced (18 years!), helpful, friendly sales advisor, Kristen Fulsom unparallel friendly, pleasant knowledgeable in Finances Advisor, professional customer service, Excellent unforgettable experience, many, many thanks!! I did meet GM Michael and Sales Manager Isaiah, also as well, expressed my compliments for well 'tuned' DreamTeam. Would highly recommend to visit this dealership for good experience, learning about top of the industry great product, available selection options and excellent service. More

So happy to take back my words and eat a little crow. Earlier this year I took in my 2002 sc430 for regular service and for an issue with the sound system. I was profoundly disappointed and posted a ne Earlier this year I took in my 2002 sc430 for regular service and for an issue with the sound system. I was profoundly disappointed and posted a negative review on this site. More recently, I had an issue with the car that would be best resolved by a dealership. Somewhat reluctantly I made an appointment to get that issue resolved and decided, that while the car was there, I may as well have it serviced. I could not be happier!! - with the service I received, the work done and the price charged. I will definitely be back for future service and repairs. A special thanks to Kat at the service desk (I think it was Kat behind that Covid mask). More