Jim Pattison Lexus Northshore

Kiki was very helpful in making our purchase smooth and easy. He was very informative when explaining everything we needed to know. We would highly recommend using this dealership for customer service like easy. He was very informative when explaining everything we needed to know. We would highly recommend using this dealership for customer service like his More

I purchased a used RX 350 in July after a week I noticed that the trunk was making a noise when opening and closing. I called the sales manager Kiki , he responded immediately and booked an appointment at t that the trunk was making a noise when opening and closing. I called the sales manager Kiki , he responded immediately and booked an appointment at the dealership as soon as he could. I received a loaner car and they found out that the previous owner had a hitch which was removed before he sold it. When the hitch was removed it caused the truck door to malfunction. Jim Pattinson Lexus provided me with a brand new hitch for free. Kiki was amazing , he made sure to inform me all along about the progress. Car was washed and he filled up my tank full before I picked up the vehicle. Best service I ever received by far. I highly recommend Kiki and his team More

Extremely happy with our experience with Kiki at Northshore Lexus. It was my mother's first car purchase and Kiki walked us through it with excellent touch. He was friendly, helpful, kind, and gave Northshore Lexus. It was my mother's first car purchase and Kiki walked us through it with excellent touch. He was friendly, helpful, kind, and gave us all the info we needed. He was never pushy and made the entire experience smooth and anxiety free. His extra kindness really made my mom feel special. Thank you, Kiki! My mom is on cloud 9 enjoying her new Lexus. More

I just purchased a 2017 RX 350.The sales manager Kiki I just purchased a 2017 RX 350. The sales manager Kiki was excellent ! Not pushy and he gave us an amazing deal:) He spent his time showing us the c I just purchased a 2017 RX 350. The sales manager Kiki was excellent ! Not pushy and he gave us an amazing deal:) He spent his time showing us the car and also gave us a complimentary gift voucher along with 2 oil changes for free More

For 10+ years JP Lexus serviced my vehicle and I sang their praises. After my last experience, I'm looking elsewhere to have my car taken care of. I was a little disappointed that the 'luxury' touches their praises. After my last experience, I'm looking elsewhere to have my car taken care of. I was a little disappointed that the 'luxury' touches were missing. I got used to picking up a freshly washed and vacuumed car. I was accustomed to the branded bottle of water, the copy of today's newspaper, and the little "How'd we do," card - not to mention the follow-up phone call regarding customer satisfaction. Most galling was the fact that a (minor) issue was left unresolved. I was told that by the time I arrived to pick-up my car that there would be more information and options for me. At 3:30 pm there was nobody at the service desk and no further information. Reception assured that a service rep would call me to follow-up. A week has gone by and I have heard nothing. Needless to say, the unresolved minor issue is being attended to by a different shop. It looks to me like there have been some major staff and procedural changes in the service department - not for for the benefit of the customer. More

I was in an accident and was looking for my first quality hybrid car and i found it in Lexus Northshore. I was assisted by Mardjuki Raman, a very friendly and rather patient guy (with all my hagglings). He hybrid car and i found it in Lexus Northshore. I was assisted by Mardjuki Raman, a very friendly and rather patient guy (with all my hagglings). He really went out of his way to help me even when his wife just had a baby. Pretty cool, efficient and helpful. Everyone was nice and accomodating from Elise Lin, the Financial Sales Manager (who found a good deal for me inspite of my low credit score- victim of id theft) to the insurance guy, Raj and the receptionist. Far cry from the manager and some receptionist of the other dealership I got my other brand new cars in 2010 & 2013. I love my new 2017 Lexus CT 200h CVT. Overall was really an awesome experience :-) More

After two years of looking and many trips to car dealerships, I got a very nice, hig quality , affordable and almost very new car from northshore J. P. Lexus. I am very satisfied and happy with th dealerships, I got a very nice, hig quality , affordable and almost very new car from northshore J. P. Lexus. I am very satisfied and happy with the level of service, friendliness and professional approach delivered.by Mr. Mardjuki Raman. Mr. Raman (a.k.a. Kiki) is a superb salesperson with exceptional knowledge and professionalism. He was extremely busy but was able to juggle many customers at a time and offer all what they needed. Mr. Raman (Kiki) is caring, friendly, courteous and unlike other salespeople is not pushy!!! He gave us enough time and space to make our decision and offered advice and services above and beyond. I am very grateful and recommend Mr. Raman(Kiki) and northshore J.P. Lexus to my friends and family. Thank you Kiki. More

Great Customer Service We purchased an EX350 from Mardjuki (Kiki) Raman, very nice and non pushy salesman. We knew what we were looking for, got a great deal from them. If I We purchased an EX350 from Mardjuki (Kiki) Raman, very nice and non pushy salesman. We knew what we were looking for, got a great deal from them. If I were to buy another Lexus, I would go back to Northshore Lexus and look for (Kiki). More

Great Experience at Jim Pattison Lexus! We are very satisfied and happy with the level of service that North Shore Jim Pattison Lexus has delivered. Mardjuki (a.k.a. Kiki) is a superb sales We are very satisfied and happy with the level of service that North Shore Jim Pattison Lexus has delivered. Mardjuki (a.k.a. Kiki) is a superb salesperson! From the very first day of our visit, Kiki demonstrated his exceptional professionalism. He is friendly, courteous, and extremely knowledgeable; more importantly, we didn’t feel push in making a decision. After the visit, we also didn’t receive haunting phone calls or emails! The level of follow-up was JUST RIGHT! This is a big PLUS for us! While waiting for my car to arrive, Kiki kept us posted on any updates, reminded us on things that we need to plan for (e.g. insurance, trade-in, payment, etc.) He also arranged a “pre-delivery “meeting for us with the Sales Manager to appraise my current vehicle value. The trade-in value was very fair! We had also made a few special requests on our vehicle. Kiki helped us with all of them without a second thought! On the day of delivery, Kiki walked us through the quick startup process. It was fantastic! We love the UX250h! Thanks a lot, Kiki! We would also like to thank our finance manager and insurance agent, Elise and Andy. You guys were great! More

Thank you MR KIA We had a pleasure and wonderful experience of Lexus NX300,2020 with the greatest dealership MR KIYA . He is knowledgeable, friendly , reliable and of We had a pleasure and wonderful experience of Lexus NX300,2020 with the greatest dealership MR KIYA . He is knowledgeable, friendly , reliable and of course professional on his work . He respond very promptly to our inquiries and know the product difference very well Thank you for taking the time to help us and gave a lots of useful advices. We highly and definitely recommend him to any of our friends. Not only he is wonderful dealership but also he is good friend for us . he gave a toy to my daughter as a gift and made a amazing memorial for her. Thank you MR KIYA. More