Jim Keay Ford Lincoln

5 stars service ! I've had two maintenance services on my Lincoln SUV at Kin Kaey and both time, Josée Bazinet was the agent dealing with me. She provided 5 stars servi I've had two maintenance services on my Lincoln SUV at Kin Kaey and both time, Josée Bazinet was the agent dealing with me. She provided 5 stars service on both occasions and she does so with enthousiasme, joy and courtesy. She is effective and clearly explain everything. It's a real pleasure to deal with Josée. Bravo ! More

Lincoln Service (MKC) I have brought my car in for service a few times but the last 2 were with Josee. Josee is very professional and keeps me informed if they run into an I have brought my car in for service a few times but the last 2 were with Josee. Josee is very professional and keeps me informed if they run into any issues. We have been a customer of Jim Keay for 20 years and the service has always been amazing, we still own a Ford vehicle. We have been a Lincoln customer for just over a year, Paul and Josee are wonderful to deal with, they care about their customers. Always recommend this dealer if asked. Jenn More

A Perfect Buying Experience This was a long distance purchase of a Ford Executive Capitalized Car so it required coordinating Ford's new car rebates, incentives and financing as This was a long distance purchase of a Ford Executive Capitalized Car so it required coordinating Ford's new car rebates, incentives and financing as well as negotiating a fair pre owned price. Our salesman as well as main point man, Rod McLeod along with Pre Owned Sales Manager, Chris Dugal and Business Manager, Peter Maloney handled the task beautifully. All paperwork was ready when we arrived from Gravenhurst yesterday. The vehicle familiarization was thorough yet sensitive to our timeline of leaving Ottawa at a decent time for our 5 hour drive home. More

Don't expect an appointment for service I rarely go to Jim Keay Ford for my service because I have always found their service policy and procedures to be very inefficient. But today, I had I rarely go to Jim Keay Ford for my service because I have always found their service policy and procedures to be very inefficient. But today, I had a recall that needed to be done, so gave them another chance. Unfortunately, they proved once again that they don't care one iota about customer service. They refuse to make actual appointments for service and expect EVERY customer to drop their vehicle off for the day. Even if you are pressed for time, they will not try to get your car in and out quickly. And I believe they don't even use a first-come, first-served policy. They tell every customer to expect their car around five o'clock. When pressed about this policy (that is the opposite of customer-friendly), the service reps simply shrug and say that's the way it is. I went back and picked up my car mid-afternoon - without the recall done, because I needed it. Another customer with the same issue was there waiting for her car to have a recall performed, and it had not entered the shop either. Because of their poor customer service, I will not return, and will never purchase a car from this dealership. More

More than 25 years of customer loyalty! My family and I have been customers at Jim Keay Ford for over 25 years now. I constantly refer friends and family because the service and honest couns My family and I have been customers at Jim Keay Ford for over 25 years now. I constantly refer friends and family because the service and honest counsel we get from Jason Keay, Dave Charter, and Craig Freer can't be found elsewhere. We live in Barrhaven but confidence and peace of mind are certainly worth the trip to Orleans!!! More