Jim Keay Ford Lincoln

Excellent experience Recently purchased a 2013 Escape from these folks and had a very positive experience. Sarah Major and Stephane Houle looked after me in a very profess Recently purchased a 2013 Escape from these folks and had a very positive experience. Sarah Major and Stephane Houle looked after me in a very professional and friendly manner. I would definitely recommend doing business with Jim Keay Ford Lincoln. More

Kurtis top notch To start this is my 5th vehicle I have purchased from this dealership. And the whole staff have always been excellent to work with, the process is alw To start this is my 5th vehicle I have purchased from this dealership. And the whole staff have always been excellent to work with, the process is always professional. To that end, I dealt with Kurtis and despite the face that he was young he was as professional and courteous as a seasoned sales person. He was easy to talk to and worked hard to find exactly what I was looking for. And he did this by listening to what u had to say, the hallmark of a real professional Rob. M Orleans More

Excellent Trade Results! I had to downgrade my vehicle to a more affordable option and Carmelo Vito was able to negotiate and offer me the optimum price for my trade as well a I had to downgrade my vehicle to a more affordable option and Carmelo Vito was able to negotiate and offer me the optimum price for my trade as well as give me the best possible price and features on the replacement without extensive bartering. He did this in a relatively short time understanding my need for a fair deal with less stress and a quick solution to the problem. Thanks Carmelo! More

Not good Car has been in and out shop for 18 months now. Sales was pleasant, but downhill from there. Stay away. Enjoyment of vehicle replaced with u Car has been in and out shop for 18 months now. Sales was pleasant, but downhill from there. Stay away. Enjoyment of vehicle replaced with uncertainty and unreliability. More

It's a Brand New Ruby Red Mustang!! The best thing about buying a car like this is how exciting it is to get in and drive! Woodley made it even more fun and exciting!! His enthusiasm a The best thing about buying a car like this is how exciting it is to get in and drive! Woodley made it even more fun and exciting!! His enthusiasm and patience and attention to detail infused this car buying experience with fun, efficiency and excitement! Woodley was easy to reach, quick to respond and worked within our schedule to make this deal fun! He listened carefully to what we asked for, and got us exactly what we wanted in a beautiful brand new sports car!! Thank-you Woodley and those at Jim Keay for a truly positive experience. Drew and Denise Smeaton More

Top Notch Experience Woodley is everything a salesman should be. Since i was coming from Kingston most of the deal was done via email and phone calls. From the beginning o Woodley is everything a salesman should be. Since i was coming from Kingston most of the deal was done via email and phone calls. From the beginning of the deal Woodley was honest and quick to respond to email and phone calls. I told him what i was looking for and he delivered. I have dealt with many dealerships and this was the first time buying a car was hassle and stress free. Stephan (sales manager) and Peter (finance manager) were also excellent guys to deal and with. There was a delay on my new vehicle from the Factory so Woodley sorted it out and i could not have been happier. On pick up day Woodley came in early to accommodate my travel time and busy schedule. He was thorough and went over all the paperwork. When it came to the New Vehicle he took the time to show me how everything worked and made sure i was set up and good to go. Woodley your a top notch dude thanks for the new fusion! i would and will recommend Jim Keay Ford to anyone searching for a real customer service experience. -Andy More

Sarah was amazing! Sarah was extremely knowledgeable and provided us with the absolute best service. We felt very comfortable throughout the entire purchase process and Sarah was extremely knowledgeable and provided us with the absolute best service. We felt very comfortable throughout the entire purchase process and are quite pleased with how quickly she found us a vehicle. More

For once in my life- buying a car was a great experience! Until my experience at Jim Keay I felt like buying a car was something I hated to do. My husband and I had been looking for a used Ford Escape. We di Until my experience at Jim Keay I felt like buying a car was something I hated to do. My husband and I had been looking for a used Ford Escape. We did our research and then went to several dealers. Totally disillusioned and frustrated by the attitude and lack of customer service we encountered we were ready to quit. Then, we crossed town to the east end to Jim Keay Ford. The experience with Sara Major was amazing! The used car Sales Manager, Chris, was great too. We found exactly what we were looking for and for a decent price. The day came for pick up of the new car...Ruby. To our surprise,Sara gave us a tutorial on all things Ford Escape....I never had a car with so much technology....it was a nice touch to spend the 45 minutes with us making sure we felt comfortable. If you are tired of the usual 'horrible' experience that most people have shopping for a new car, make the drive to Jim Keay in Orleans and ask for Sara. You will be glad that you did!! The customer focus is beyond the call of duty and I for one will be servicing my car there too despite it being across town. Kudos to you Sara and the great team at Jim Keay Ford. Thanks a bunch!! More