Jackson's Toyota

Excellent Negotiation Experience I had visited 4 car dealerships Tuesday Aug 18th looking for the best deal in the small SUV segment. At Jackson's Toyota I was warmly greeted by a wom I had visited 4 car dealerships Tuesday Aug 18th looking for the best deal in the small SUV segment. At Jackson's Toyota I was warmly greeted by a woman at the front door asking what I was looking for and she immediately set me up with a salesperson. The salesperson was friendly, polite, knowledgeable, and took me for a test drive. He introduced me to the General Manager who was equally knowledgeable and demonstrated an equally high level of interpersonal skill. This dealership offers innovative benefits each day during the week for those waiting for their service to be completed. I am meeting with the salesperson today (Thursday) with my wife to finalize colours and purchase my RAV 4. Of the 4 different car dealerships I visited Jackson's Toyota provided the best car negotiation experience by their staff and very good value for their product. Try them, I am sure you will enjoy the same positive experience More

Tara in sales really helped me out I was looking for something that would fit my whole family and be affordable. Tara took the time to show us all our options and picked the right vehic I was looking for something that would fit my whole family and be affordable. Tara took the time to show us all our options and picked the right vehicle for us. All the staff we met with were kind and all said hi, even the free coffee was good! More

Loyal Customer I have purchased my last three cars from this dealer. The buying experience was fantastic, not pushy, very professional. But it's the service that k I have purchased my last three cars from this dealer. The buying experience was fantastic, not pushy, very professional. But it's the service that keeps me coming back. Always friendly, professional and fast. Always a pleasure to deal with. Highly recommended. More

Absolutely Incompetent Stay away from this dealership. Read all the negative reviews on this site and others... these comments exist because poor customer service was deli Stay away from this dealership. Read all the negative reviews on this site and others... these comments exist because poor customer service was delivered time and time again. I had some technical concerns about my vehicle and people I thought were competent were soon revealed to be completely unknowledgeable -- i.e. I spoke to someone in wearing coveralls thinking they were a service technician and after an unnecessarily long conversation this person revealed to me that he was just an auto detailer and didn't know anything about the vehicle. Service Advisors know little about the vehicles they are writing work orders for as well. It is terrible to sit in the waiting area and listen to Technicians and Service Advisors scam unknowing customers to approve unnecessary work. Been there several times and they use the same lines... "So, you are going on a long road trip.... you need to fix..." Simply put go somewhere else! They are more concerned with selling you their loyalty programs and marketing campaigns rather than delivering quality repairs. More

NO DISCLOSURE OF PREVIOUS ACCIDENT CLAIM Avoid Jacksons Toyota - their sales techniques are not open and honest. Purchased a used Tundra from Jacksons Toyota with no disclosure that the CarP Avoid Jacksons Toyota - their sales techniques are not open and honest. Purchased a used Tundra from Jacksons Toyota with no disclosure that the CarProof Vehicle History reported an accident claim before we bought it. This was only found out when we traded the Tundra in to buy another vehicle at another Toyota dealership. This dealership made us aware that the CarProof reported an accident history before we bought it. Complaint made to the Ontario Motor Vehicle Industry Council. We will never buy from Jacksons again and will be telling our friends about this also. More

Terrible Experience! Terrible Experience, if we hadn't tried another dealership we may not have bought a Toyota, this dealership sure turned us off. Total waste of our tim Terrible Experience, if we hadn't tried another dealership we may not have bought a Toyota, this dealership sure turned us off. Total waste of our time! Asked to look at A Toyota Sienna, used possibly new. The salesman said he had a great deal on a used one just brought in. He just had to find the keys! waited almost an hour for this man to slowly walk office to office looking for keys. We stopped him at one point to say " what colour is it because we have a white in mind", "Oh its white I'm pretty sure…"he replied. An hour later pulled around in a blue sienna with a cracked windshield. Instant disappointment but had an open mind and took it for a drive. It smelled inside and was not very clean at all. Had a bumping coming from the back which the salesman said must have been the dealer plate bumping…..no don't think so….When we came back we let him know that this wasn't for us and maybe could we look at the other used one in the front. So he slowly head back in looking for keys, waited another 10 mins just to look in to see him trying to sell another couple a car inside! You would think he wasted enough of our day!! We left very disappointed! Thanks to Nowell for wasting our time! More

A very unhappy customer. A vehicle of ours was taken there for a safety. They informed us the vehicle needed new front brakes and other repairs that would have brought the bi A vehicle of ours was taken there for a safety. They informed us the vehicle needed new front brakes and other repairs that would have brought the bill to almost $1000. Included in the repairs necessary to pass the safety was rear brake service. We had rear brake service performed on the vehicle 3 months previous to the inspection. At a subsequent safety inspection at another Toyota dealership, the vehicle passed without any of the repairs and service Jacksons Toyota told us were necessary. The vehicle will need brakes in 3 to 6 months, but passed for the purposes of the safety. I am sure there are people who have had satisfactory experiences at Jacksons Toyota and their service department. I am not one of them, and will not return to Jacksons Toyota. More

Were they just lying to me??? Stay away from Jackson's Toyota!!! I made what i thought was a pretty good deal to buy a 4Runner from Jackson's. I could have gotten it $1500 cheap Stay away from Jackson's Toyota!!! I made what i thought was a pretty good deal to buy a 4Runner from Jackson's. I could have gotten it $1500 cheaper by driving to the GTA but decided to keep my business local. A week after making the deal they told me they couldn't find a 4runner with my preferred colour and options anywhere, so would have to order one direct from assembly in Japan. 1 month later, not a singe call from Jackson's, I always had to intiate contact, and they still could not provide confirmation of a build date for the vehicle. They just kept stringing me along saying it would take a couple more months, that it was between Toyota Canada and the factory in Japan, and it was out of their control. I finally gave up and cancelled the deal and went to Colingwood where in less than 2 weeks they got me the 4Runner with the colour and options I wanted, and $1000 cheaper than Jackson's. I don't believe they even had a confirmed build date for this vehicle. My advice...take your busniess somewhere else, if it's not already on the lot Jackson's is in no hurry to get you what you want. Can't imagine what their service department would be like :( More

I bought my Rav 4 from Jackson's Toyota. The car dealership was amazing at answering my questions, helping me pick the right vehicle for my needs, and not making me feel pressured throughout the pro dealership was amazing at answering my questions, helping me pick the right vehicle for my needs, and not making me feel pressured throughout the process. They simply wanted to help me find the vehicle that would make me happy. I now get my vehicle serviced at Jackson's Toyota and love the 5 star treatment they give me while I am at the dealership. It feels like I am part of the Jackson family now! I can't recommend Jackson's Toyota enough. I will be a lifelong customer. More

We have been with this dealership for a number of years and of recent have noticed that their service bills were getting very high, we started getting second opinions and really started to question the nec and of recent have noticed that their service bills were getting very high, we started getting second opinions and really started to question the necessity of the work being performed/recomended. On two separate instances second opinion was that the work/repair was not required. It seems there is a focused effort to generate revenue through service charges. I would suggest a second opinion for any major work they suggest. I also had a tough time trying to buy out my lease with non response to phone and e-mail requests. When I finally made contact I found the person I was dealing with to be extremly obnoxious - the best thing she told me was that I could do my transactions through another Toyota dealer - which I did ! More