Jackson's Toyota

Careless and Greedy Dealership I contacted this dealership about a car that I found they posted on autotrader. It took them so long to response. They also schedule a time to call me I contacted this dealership about a car that I found they posted on autotrader. It took them so long to response. They also schedule a time to call me but then never called me. Also, do not buy car from this dealership because they will charge extra admin fee and incidental fees which are bs money they made up to steal more money from you. PLEASE STAY AWAY FROM THIS DEALERSHIP More

purchase new camry mywife and i were very pleased with your sales rep eric bouchard during our purchase of our new 2017 camry.He was very professional and honest He has mywife and i were very pleased with your sales rep eric bouchard during our purchase of our new 2017 camry.He was very professional and honest He has great knowledge of vehicles and answered every question throughly .He is one of the best sales reps we have ever met and we highly recomend him to anyone considering a vehicle purchase. The strengh of a dealership is not the bricks and mortar but the people on the front lines of the dealership .Eric Bouchard showed this strength and because of him we would return for future purchases and will recomend him to anyone interested in a vehicle keith and barbara hutcheson More

Deliberate damage Deliberately damaged a part on our Camry thinking we wouldn't catch it and tow it. Said two parts needed to be replaced, one we knew wasn't broken. We Deliberately damaged a part on our Camry thinking we wouldn't catch it and tow it. Said two parts needed to be replaced, one we knew wasn't broken. We towed it - to our regular mechanic where we discovered they broke the part was snapped. Took pictures before and after. When we confronted them, at least their service head was stupid enough to admit on a voicemail that they broke it. Made it pretty easy for our lawyer to sue them which we are in the process of doing now, though we would have sued them anyway with the photographic proof. More

Terrible Service We made an appointment two weeks in advance to get what we thought was our brakes fixed. My husband had to take the day off of work to get the car to We made an appointment two weeks in advance to get what we thought was our brakes fixed. My husband had to take the day off of work to get the car to the dealership. They didn't have time to look at the vehicle that day. We had had to go to the dealership two other times in the previous month to get things fixed. You think they would have let us know if there were issues each time that we went. Since the vehicle was costing us so much money we wanted to consider trading in our vehicle. It took them over a week to service our car. I had to borrow other people's vehicles for the entire week until we got our car back. All they were willing to do is give us 10% off of our $2,000 bill. We priced out other places to fix our breaks and every other place was $500 less expensive. When we went to go pick up our vehicle they did the oil change that we requested and they are supposed to top up the fluids in our vehicle and when my husband turned on the car one of the lights had already come on to top up the windshield washer fluid. Needless to say we will not be returned customers. More

Awful Experience Terrible Experience. I walked in looking to purchase a Highlander. I walked around the showroom for nearly 10 minutes, however was not approached. The Terrible Experience. I walked in looking to purchase a Highlander. I walked around the showroom for nearly 10 minutes, however was not approached. The sales staff seemed to be more interested in looking at their cellphones and gossiping with one another to be bothered helping customers. I walked out and went to Honda and I was immediately greeted and helped. Completely different experience, will definitely not recommend this dealership to anyone, but have nothing but glowing recommendations for Andrea from Barrie Honda! More

Worst Car Buying Experience EVER never have I had to deal with such an incompetent dealership. First called up and asked them for a 4 door tacoma with a six food bed and told that suc never have I had to deal with such an incompetent dealership. First called up and asked them for a 4 door tacoma with a six food bed and told that such a thing didn't exist. Then when we got there it was like the only thing they cared about was the sale. They couldn't answer any questions that were asked and were not even listening to what was being said. The young salesman was nice enough and tried but I don't think he had any real training in being a salesman. Didn't make notes of what we wanted. Then we met with the business manager who was only interested in selling the extended warranties and when we told her we were paying cash and were not interested in anything, there was a cold wind in the air. It was like all of a sudden we didn't matter at all. Told they would locate a truck with our specifications. Got a call two weeks later saying they had the truck, drove up there (110km) to get it only to see that the add on's we asked for were not on the truck. Oh so sorry we were told, we will get to this, come back next weekend. Tried calling and calling and calling week later, getting run around on phone, no one making any effort to help post sale. First told "getting those things done come back on Saturday". Later told "oh we don't have you down for black running boards, just the regular chrome ones", review bill of sale and it says nothing at all about colour and tell the guy, that is what we ordered black and that was clear on second trip up there. Oh we didn't charge you for this. Too Bad that is your error not mine. Ok we haven't painted them yet (although told earlier they were out being painted), and oh can you come back next week to get your truck. NEVER EVER EVER BUY ANYTHING FROM THIS DEALER. DISRESPECTFUL Just want to cancel the purchase altogether and go to a dealer that respects me and respects the fact that I was paying $50,000 for a vehicle. More

buy elsewhere showroom mgr rude disrespectful no class dealer has no respect for there clients and does not value yout time would not recommend this dealer at all showroom mgr rude disrespectful no class dealer has no respect for there clients and does not value yout time would not recommend this dealer at all More

Excellent service We were visiting Barrie from Nova Scotia and the day before we left for home (Feb 22 nd) we took our Toyota Venza for a drive and it ran very rough li We were visiting Barrie from Nova Scotia and the day before we left for home (Feb 22 nd) we took our Toyota Venza for a drive and it ran very rough like it wasn't firing on all cylinders. We took it into Jackson's Toyota at 2 PM. They did a diagnostic check and found #4 cylinder injector was fouled. We had injectors flushed and by 4 PM we were on our way with the car purring nicely. We drove home to Nova Scotia in some pretty miserable weather at times with no issues with our vehicle. The people were very friendly and the service was efficient and excellent. Thank you. More

Excellent Negotiation Experience I had visited 4 car dealerships Tuesday Aug 18th looking for the best deal in the small SUV segment. At Jackson's Toyota I was warmly greeted by a wom I had visited 4 car dealerships Tuesday Aug 18th looking for the best deal in the small SUV segment. At Jackson's Toyota I was warmly greeted by a woman at the front door asking what I was looking for and she immediately set me up with a salesperson. The salesperson was friendly, polite, knowledgeable, and took me for a test drive. He introduced me to the General Manager who was equally knowledgeable and demonstrated an equally high level of interpersonal skill. This dealership offers innovative benefits each day during the week for those waiting for their service to be completed. I am meeting with the salesperson today (Thursday) with my wife to finalize colours and purchase my RAV 4. Of the 4 different car dealerships I visited Jackson's Toyota provided the best car negotiation experience by their staff and very good value for their product. Try them, I am sure you will enjoy the same positive experience More

Tara in sales really helped me out I was looking for something that would fit my whole family and be affordable. Tara took the time to show us all our options and picked the right vehic I was looking for something that would fit my whole family and be affordable. Tara took the time to show us all our options and picked the right vehicle for us. All the staff we met with were kind and all said hi, even the free coffee was good! More