JP Motors

Fast and Friendly Service All of the staff from beginning to end of the transaction were very friendly, knowledgeable and helpful. My father and I felt very comfortable and wel All of the staff from beginning to end of the transaction were very friendly, knowledgeable and helpful. My father and I felt very comfortable and welcome at all times and were encouraged to ask any questions upfront to clarify any concerns that we had. Very transparent, open and friendly environment and practices. Connie went the extra mile to find the best financing options for us. We left feeling that each person we communicated with genuinely cared and wanted to help us get the car we wanted and that they were willing to work hard to help us. Everyone was very respectful, kind and professional. Almost a month later and we are still very happy with our vehicle! We highly recommend JP Motors to anyone from all walks of life, and thank them for the stress free and pleasant experience with them! More

Cheating AD's, Unpleasant Visit, and bad customer service. I have seen an AD for Pathfinder at JP Motor during the weekend. I called their showroom in 4195 Fairview St which is 1 hour drive from me. Before I g I have seen an AD for Pathfinder at JP Motor during the weekend. I called their showroom in 4195 Fairview St which is 1 hour drive from me. Before I go I talked to Sales over the phone and confirmed the car availability and the options/package. Upon his confirmation I drove all the way there with my 1 year old baby. Once arrived, I was surprised to see a different car. I told the sales guy that this is not the car I saw, he said no this is the one. I showed him the AD and reminded him about our phone call, he said coldly "ya whatever, maybe it's a typo mistake in the AD!!!"....Cant do anything for you, I didn't put the AD myself someone else did so it is not my mistake. I never expected that from a big dealer. The worst is not the wrong AD, but the reaction to that. I could easily be treated well and I was very welling to take the car. Now I would never go there again or advise anyone to do. I drove all the way to see a lower option car with higher price. Overall, my trip was very unpleasant and the I didn't feel welcomed at all. More

See Steve Heczko We had been thinking about purchasing a used vehicle but were unsure about the make/model. And then we went to JP motors and found a very REAL, commi We had been thinking about purchasing a used vehicle but were unsure about the make/model. And then we went to JP motors and found a very REAL, committed, polite, and knowledgeable salesperson by the name of Steve Heczko. We found a car on the lot that seemed perfect....Steve helped us feel very comfortable making the final decision to purchase. If the other salespeople at JP Motors are anything like Steve, you will have nothing but a positive experience! More

My JP Motors experience I found a truck I wanted. Started the financing processe . I was told 525 a month on the phone but when I went in it was 556 a month. The truck had a I found a truck I wanted. Started the financing processe . I was told 525 a month on the phone but when I went in it was 556 a month. The truck had a dent it took about a week to fix. The bumper had the licence plate moved to the side to hide a missing peice of plastic (didn't notice till at home). They added a warrenty that I didn't want on, then said ,if I try to do the application again I could loose the financing. We did the financing again this time they added nitrogen tires, I didn't want to do the application again so I just took the hit. The paper work when I went to pick up had the wrong truck on it. They charged me 389 brokerage fee plus all the others. My rate went up because I didn't take the warrenty. They had the wrong address on the paper work. They did not like me asking questions at all, to the point of me getting attitude back. I got the truck I wanted but it was a bit of a headache. I won't be doing business with them again because I feel they where trying to weasel money out of the deal. Hopefully nothing goes wrong with the truck and I won't have to deal with them again. My advice is, if they have a vehicle you want finance through the bank if you can. Steve the sales guy was fine it was all David. Update.... 5 days later. The low air presume sensor was on when we looked at the truck it was supposed to be fixed. JP motors just filled the tire with air to turn it off ....there is a screw in it. I have a warrenty that covers this but it should have been fixed before. I will update on how they handle the problem.I left a message on 04/04/2016.Tire was plugged because I had a warrenty for it.New problem, rear drivers side door does not lock unless pushed manually More

Good, easy and fast Elena Shenton welcomed us at JP Motors and she was very patient in showing us many vehicles until we were convinced with our purchase. It is good that Elena Shenton welcomed us at JP Motors and she was very patient in showing us many vehicles until we were convinced with our purchase. It is good that they have a big variety of cars from where to pick. Thanks More

Good service Connie was able to help me set up a financing plan that worked for me while Paul did not hesitate to get the car ready for a test drive immediately wh Connie was able to help me set up a financing plan that worked for me while Paul did not hesitate to get the car ready for a test drive immediately when I dropped in on the fly. Overall they made it a great experience when I was nervous about the whole process. Will definitely return again! More

Hassle free experience The experience at JP from Sales,Finance and Handover was great. The long opening hours are great for people who work during the week and have busy wee The experience at JP from Sales,Finance and Handover was great. The long opening hours are great for people who work during the week and have busy weekends. The employees I encountered were all great with good knowledge and made the process easy and smooth. More

Fantastic service and experience. Thank you Jim for your honesty and dedication while I was deciding on a vehicle I was very nervous making such big transaction without my husband pr Thank you Jim for your honesty and dedication while I was deciding on a vehicle I was very nervous making such big transaction without my husband present, You made the whole process calm and refreshing by allowing me to call and discuss the transaction with my husband. You went the extra mile to make sure every thing went well with the purchase. I will definitely recommend JP Motors. More

What you buy is what you get I had went to JP to look at a few weeks ago. It was a bit slushy out and the salesman was reluctant to let me take the car for a test drive but seeing I had went to JP to look at a few weeks ago. It was a bit slushy out and the salesman was reluctant to let me take the car for a test drive but seeing as how I had just driven from Toronto I insisted. Being as how this was the 2nd manual car I have driven, 1st being an old 99 Mazda protege. I was unsure of what to look for as far as the clutch went. The car drove fine aside from some shaky gear changes. I passed it off as me just being rusty and unfamiliar with the car. After a small drive around the block we talked numbers. I slept on the decision for the night and decided to go back and purchase the vehicle. I was sold on, what they call call a 30 day mechanical warranty. Which is supposed to cover Engine, Air conditioning, Suspension and Drivetrain. I figured if anything was wrong it should be easily covered under this warranty and it put my mind a bit at ease over the decision. Heres where things get fun.... For starters it took about a week for my car to be ready for pickup. Being as how this is a big dealer and I purchased this $8000 car from there "value lot" I figured I was just a low priority customer and didn't put up a stink. After finally picking up the car and driving home and to work the next day it was apparent there was an issue. The clutch would pop out very fast making smooth shifting under regular driving impossible. I had my mechanic test drive the vehicle and he said indeed there was a clutch issue. We had also noticed the rear brakes were so hot to the point I burned myself touching the rotor. Come to find out the rear driver calliper was seized. The warranty said nothing about brakes so bit the bullet and paid $500 for new rear callipers, i decided to pick my battles and have them address the real issue here, THE CLUTCH. I took in in that Thursday (6 days after pick up) and asked them to look at the clutch, i was told a simple clutch adjustment has fixed the issue and was given my car back the next day. I drove the car for another few days and it was obvious the problem was not fixed and aside from that my front brakes were beginning to make noise. I took the vehicle to a transmission shop to get a proper diagnosis and was told the flywheel had most likely blown a spring. I got a written estimate for $1800 and said I would speak with JP and see what they can do for me. I made an appointment for a road test and was told "the car is a little jerky but its an old car and cant expect it to be perfect" then I was told I would have to speak with a service manager who was conveniently out at the time. I called and left him a message and waited until the next morning at about 10 when I called again with no answer. Again I left a message. After waiting once again I decided to call customer care and see if they could put me in contact with the sales manager. I finally received a call back and was told that the faulty clutch was not covered under the warranty and that I cant expect the clutch to be like it was brand new. I said I really don't need to to be brand new but the issue needs to be addressed before it causes more damage. Then I was also told my squeaky brakes are due to the "new pads" that need to be broken in. Im not a mechanic but I know new brakes should stop making noise after about a day of driving. In a nut shell I was told they would not fix the issue and that I was on my own. For such a big company it would cost them next to nothing to fix this and make me a happy customer. Instead I'm going to have to pay out of pocket to insure the vehicle operates properly. If you are buying a vehicle from here I wouldn't recommend any of the warranty packages or other things they will try and sell you at the end of your transaction. They didn't help me out at all More

Made the process painless. Offered a fair value for the trade-in and everything was completed in a professional timely manner. Didn't feel like a typical car dealer, no sketch Offered a fair value for the trade-in and everything was completed in a professional timely manner. Didn't feel like a typical car dealer, no sketchy sales people. More