INFINITI of Willowdale

Incompetent service department. Brought my car in for an oil change and for an estimate to repair a minor scratch. They included a multi-point inspection and suggested I rotate my tires which I agreed to. oil change and for an estimate to repair a minor scratch. They included a multi-point inspection and suggested I rotate my tires which I agreed to. They said it would take 1.5 hours and I finally had to call them after almost 3 hours!!! And they were not busy. When I booked my appointment the day before, I had my choice of time slots in a 3-hour window. When I phoned, they also "recommended" other additional work and I told them to give me an estimate as I didn't have any more time to wait. In the end when I picked up my car, there was no inspection report and no quote for the repairs or body work. When I asked for this, the receptionist told ME to walk through the service department to find someone to answer my questions. Yeah, during COVID, I want to spend more time in this crappy dealership. Then, when I went to my car, I also found all their COVID garbage just sitting on my passenger seat. I tossed it in their parking lot. Plus, for some of the extras, they said I needed a new air filter and cabin filter and they could do it for $200! I checked and the parts on line are less than $50 and they take all of 5 minutes to install. Total ripoff!!! I called the service manager and he never returned my calls. Never using them again. More

Infiniti of Willowdale has serviced my car since the day I bought it. Mohammed is very professional, respectful, knowledgeable and just wonderful with whom to deal. I bought it. Mohammed is very professional, respectful, knowledgeable and just wonderful with whom to deal. More

They scratched my car and refused to take responsibility I give this place a ZERO. First of all, it took me 2.5 weeks to get someone on the phone to actually book a service appointment. The girl at the re I give this place a ZERO. First of all, it took me 2.5 weeks to get someone on the phone to actually book a service appointment. The girl at the reception desk is literally useless. I left messages. No call backs. When I finally go there to do my service (simple oil change), they scratched my car and refused to take any responsibility for it. May I add that the scratch is small, so would like cost them $50.00 After my interaction with the service manager, I called Infiniti head office to make a complaint. Guess what? The associate was unable to help and said "we can't do anything to help you". A small repair cost them a customer. NEVER AGAIN will I buy an Infiniti or Nissan. More

Great car service experience! I had my car serviced at Infiniti of Willowdale. Wow! – this is how car servicing at dealerships should be! Great service, great team, fair price and I had my car serviced at Infiniti of Willowdale. Wow! – this is how car servicing at dealerships should be! Great service, great team, fair price and absolutely no hassle. Their personal customer service is the best I have ever experienced ! Mo, service manager, was extremely helpful, friendly and professional.The waiting area was absolutely spotless. Highly recommend to anyone who wants A Star service. More

Great sales experience! Anastasia, Monica & Danny provided a great sales experience last month. They provided flexibility and worked with me on a fair price. I definitely re Anastasia, Monica & Danny provided a great sales experience last month. They provided flexibility and worked with me on a fair price. I definitely recommend Willowdale Infinity! Monica is priceless. She's the best! More

Great staff My dad purchased an Infiniti QX80 from this dealership last week with Ana as our sales advisor. Ana was great! She was kind, honest, attentive, and no My dad purchased an Infiniti QX80 from this dealership last week with Ana as our sales advisor. Ana was great! She was kind, honest, attentive, and not pushy at all which is so important when trying to find the RIGHT car. This is our second vehicle from this dealership and we have had nothing but positive experiences every time we went in. All the staff (from management to finance) were awesome, professional, and genuine. You could tell they truly care when it comes to making sure that clients leave happy. Love that More

I'm happy working with Infiniti of Willodale dealership I believe that I wrote everything in the title. I'm working with Infiniti of Willowdale for many years and always have the best service there. I believe that I wrote everything in the title. I'm working with Infiniti of Willowdale for many years and always have the best service there. More

Purchase of 2019 Q50 RedSport My experience with Anastasia and Monica on the purchase of my 2019 Q50 Red Sport was absolutely great. Anastasia was very knowledgeable with all the t My experience with Anastasia and Monica on the purchase of my 2019 Q50 Red Sport was absolutely great. Anastasia was very knowledgeable with all the tech this car has and took the time to make sure I was comfortable with the car before driving away. I highly recommend Anastasia as she is very friendly and does not pressure you in any way. My experience with Infiniti for 15 years has always been first class. Thank you Anastasia, I love my new car!! Linda More

Anastasia is amazing, perfect service! This was my second visit to the dealership. The first time around, the salesperson didn’t take us seriously, so we didn’t buy a car from him. The seco This was my second visit to the dealership. The first time around, the salesperson didn’t take us seriously, so we didn’t buy a car from him. The second time around, we just went to inquire about a preowned car, without thinking we would purchase one. Anastasia made it so easy and seameless, we ended up trading in our brand new car with a preowned Infinity QX30, which was one of my favourite cars. She provided us with superior services. Very pleasant person to work with. We are definitely going back to her in the future to purchase any Infinity cars. Thank you for your patience and excellent client experience Anastasia. You are one very good, knowledgeable and passionate Sales professional. More

Great service and deal! Mobin, Reza and Monica helped me with all my needs. They dedicated sufficient time to provide me with information regarding vehicle and explained all Mobin, Reza and Monica helped me with all my needs. They dedicated sufficient time to provide me with information regarding vehicle and explained all details and tips of how to use all car features. There was not particular colour of car my wife preferred, but they got it within two business days. Excellent service, highly recommended for those who buy new car in Toronto or GTA. More