INFINITI of Willowdale

Sales tam good, service team abysmal The sales team were quite good, friendly and even warm. The service team at this location appears angry to have to deal with you, and really doesn't The sales team were quite good, friendly and even warm. The service team at this location appears angry to have to deal with you, and really doesn't care about you-also obnoxious and arrogant. Service was so bad it's almost like a cartoon...maybe go just to see how bad it is...kind of like a side-show. My recommendation is that you buy a car here, but stay away after that...or if you have lots of time go for the show...or if you happen to be a business student do a case study on all of the servi centre mistakes-ask for Mohammad in the service centre if that's your goal. More

worst dealership in the GTA The salespeople at Willowdale will promise you anything to get you to buy a car while knowing full well that the promises will never be honored. These The salespeople at Willowdale will promise you anything to get you to buy a car while knowing full well that the promises will never be honored. These crooks should have been shut down years ago. More

Terrible dealership full of cheats and liars Avoid this place at all costs. The sales manager belongs at a shady used car lot in Scarborough, not at a luxury dealership. They will lie, cheat an Avoid this place at all costs. The sales manager belongs at a shady used car lot in Scarborough, not at a luxury dealership. They will lie, cheat and renege on every promise once you sign the contract. There is no concept of customer service at all. They always try to upsell you these nonsensical packages at inflated prices, and then refuse to honour them. More

Go to Infiniti of Willowdale for your nexdt vehicle purchase If you need to buy a new or used vehicle, go to Infiniti of Willowdale. Specifically, ask for Al. He listened to our needs during our first visit, If you need to buy a new or used vehicle, go to Infiniti of Willowdale. Specifically, ask for Al. He listened to our needs during our first visit, and then conducted the research necessary, so when we came back to the dealership, he had vehicle options lined up for us (as well as other “backup” options), making a tough decision quicker and easier than expected. He was forthcoming about price. He was ready to answer our questions, or find the answers for the very few he didn’t have. And then after the sale, he took the time to get us set up in our vehicle (including all of the programming) to show us all of the new features we are now enjoying. In addition to the fantastic service Al provided, everyone at the dealership made us feel like valued customers. So again, if you need to buy a new or used vehicle, we highly recommend Infiniti of Willowdale. More

FEEL CHEATED I bought a Honda CRV on Dec 22 2014. The accessory power socket does not work, and the side mirror is broke. Obviously it is not possible to test ou I bought a Honda CRV on Dec 22 2014. The accessory power socket does not work, and the side mirror is broke. Obviously it is not possible to test out each and every feature in the vehicle. However, I informed Mike (the sales person I was dealing with about the issues immedialtely after the dealership opened after the holidays. However now they washed their hand off it. This is my third vehicle (all purchased from dealerships) My advise : Avoid this place. More

Great experience Purchased my Q50 couple of weekS ago. Sales lady, Anastasia, and sales manager, Mohammed, were knowledgeable and professional. They were not pushy and Purchased my Q50 couple of weekS ago. Sales lady, Anastasia, and sales manager, Mohammed, were knowledgeable and professional. They were not pushy and were very helpful. My overall experience was very good and I hope that their service dept. will follow in the same manners. More

you have a great team Mark / Tony; Di just called me from picking up the car and we both wanted to send a big thank you for the fantastic service we experienced at Willo Mark / Tony; Di just called me from picking up the car and we both wanted to send a big thank you for the fantastic service we experienced at Willowdale. Unfortunately we have a serious problem with our neighbors trees dropping sap on our vehicles. Mo and Glen did an outstanding job going above and beyond in detailing the truck and bringing it back to new – thank you! Fantastic service (as always) – you have a great team that deserves knowing how appreciative your customers are of their efforts. More

amazing experience I had a good experience here. I like infiniti and meet up with Chris,he is a very nice guy,very patient and i got my car very soon,all the thanks to I had a good experience here. I like infiniti and meet up with Chris,he is a very nice guy,very patient and i got my car very soon,all the thanks to him. I will recommend him to my friends! More

Great experience, I had a great time here, I spent some time with my wife looking at the car Q50 at other dealerships close to my wife's workplace then I started to rea I had a great time here, I spent some time with my wife looking at the car Q50 at other dealerships close to my wife's workplace then I started to read about the dealership on the Internet. We went in on a Saturday and we were greater at the door by a gentlemen that we later found out was the sales manager Ali Esmailnia. He introduced us to our sales lady Anastasia Zaychuk. We took about an hour test driving the car again and started the pricing. She was very pleasant and asked us for the info on our trade. I was a bit hesitant to get too involved with the sale, because I had read some reviews. At this point Ali (sales Manager) showed up and explained the process involved and then he worked hard to get me what I wanted for my trade. He also discounted the car by a couple of thousand dollars and told me there was a very strong program on the car that gives me another 1200 off the price of the car. After another 10 min of negotiating we were happy with our purchase. The is also a very nice and smooth car. I drove an Audi before so this car is very sporty and technologically advanced. At the time of delivery they gave me a few oil changes complimentary that was a very nice touch. I told Ali about the few bad comments on the Internet and he laughed and said the people that are happy never write anything it's the "grumpy" ones that write reviews. Well if you read this I wrote one. Thank you for a great experience to both Anastasia and Ali. More

I decided I want an infinity. I shopped around I ended up at Willowdale Infiniti, I met with Philip who was straightforward we made a deal and the car was ready on time. So far so good. I love the car. at Willowdale Infiniti, I met with Philip who was straightforward we made a deal and the car was ready on time. So far so good. I love the car. More