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Hyundai on Hunt Club

Ottawa, ON

2.9
964 Reviews

390 West Hunt Club Road

Ottawa, ON

K2E 1A5

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964 Reviews of Hyundai on Hunt Club

May 04, 2013

Gave ERIC some basic information based on price, extras and car. few hours later Eric called me back and we began a conversation which turned into a very friendly chat like we had known each other a while More

by chewman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil, Eric Almeida
May 03, 2013

Had some issues with service when I had my car in twice in a 12 day span where there were inconsistencies in reports and what work was required from the two different mechanics, also noticed some things th More

by plark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2013 -

Hyundai on Hunt Club responded

Sorry, never got your message. Please contact me or leave a message. I will get back to you as soon as I can to go over your concerns. 613-688-3609 Regards Service Manager

May 03, 2013 -

plark responded

Hi Brian, I've just left you another voicemail about the issue. As mentioned in the review the brake issue I consider resolved but need to include to tell the whole story. As for the alloy rims getting all scratched likely by the air tools used to remove and fasten the lug nuts and the one lug nut that was punched out for some reason - not happy about that at all right now when we paid extra for the upgraded model less than two years ago to have the dealer mechanic scratch all four of them in the same spots!

May 03, 2013 -

Hyundai on Hunt Club responded

Just missed your call and I received your message. I was wondering if you can come see me next week so I can take a look at the rims. It will only take a few minutes to deternine what we need to do. Regarding our conversation we had a few weeks back regarding your brake service there has been a credit issued on your file. Regards Brian Gosselin

May 03, 2013 -

plark responded

Hi Brian, I could swing by Mon - Wed sometime between 11am - 1pm during my lunch break for you to have a look at them. Do you have a preference in day?

May 03, 2013 -

Hyundai on Hunt Club responded

If Tuesday is good. I will be here between that time

May 03, 2013 -

plark responded

OK, I'll drop by Tuesday. Probably closer to the 11am side of it.

May 09, 2013 -

Hyundai on Hunt Club responded

Nice talking to you last week, As mentioned during our meeting I inclosed on your file to repair your rims for you in the fall when we do the winter tire change over. I hope you will continue doing bussiness with you. If you are satisfied with our arrangement can you please update your review regarding your service with us. Thanks Brian Gosselin

May 13, 2013 -

Hyundai on Hunt Club responded

Thanks

May 03, 2013

I seriously believe that people and not the name or brand make the difference. This was the case when I visited Hyundai on Hunt Club. The friendliness and professionalism shown by both Alex Lapointe and El More

by LG13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Nassrallah
May 02, 2013

We have two friends that just purchased Hyundai's through this dealership, and based on their stories I decided to buy from here also. Great service from Eric the salesperson and Tony the business m More

by DavidGiovinazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Almeida
May 01, 2013

Very pleasesed with the professional and courteous service of the sales representative Atheer Noman. With my prior research I was able to sit down with Mr. Noman to go over the price of the vehicle a More

by kevinmole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atheer Noman
April 30, 2013

I enjoyed dealing with Alex as he was very friendly and attentive. He called back in short order after I left a message and answered all of my questions. He seemed to have my interest at heart and had a go More

by jcd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 27, 2013

I bought used car from Hunt Club Hyundai in December. Leo was friendly and helped me find excatly what i was looking for.I am happy with the price i was able to negotiate with them. More

by davido_d
Friendliness
Recommend Dealer
Yes
Apr 30, 2013 -

Hyundai on Hunt Club responded

Hello Sir My name is Eli Nassrallah. I am the Manager at the Hyundai on Hunt Club. I have been trying to contact you for a couple of days. I am sorry about the inconvenience this situation has caused your family member. Please understand that the situation was out of our hands because there was a third party involved in getting the right parts for your vehicle . I understand that the vehicle is now in your family members possession and if you could please remove the negative review as this means a lot to not only our staff but to our dealership as well. If you have any further questions please contact me at 613-688-3602. Thanks for your understanding.

May 01, 2013 -

davido_d responded

Hi Eli Thanks for contacting me and trying to resolve this problem. I expressed that I am not happy when the car was first delivered to me. Nothing was done then. In the day light and snow melted the cars damage was revealed My mother in law purchased a Hyundai Accent from the Bank St. location. it was a very good experience. thats why we came to your location expecting the same level of excellent service. I'll remove the negative comment right after everything is done.

April 26, 2013

Everyone we dealt with was very attentive and friendly. We got a good deal on a demonstrator vehicle. They did their best to try and put us at ease. More

by boilermaker176
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Nassrallah
April 24, 2013

Alex was accessible to us even when he was off to answer all our questions before and after the sale of our new 2013 Hyundai Santa Fe. So far, no problem. Can't rate the service and the work quality. Merci More

by dekaabdillahi
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
April 24, 2013

I purchased a Hyundai Elantra from Alex last week. It was so easy to deal with Alex because he was friendly, patient and not pushy at all. He answered all my questions and concerns so it made it easy for me More

by laras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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