Hyundai on Hunt Club

I had a 14:30 appt for one tire change, still at 17:30, nothing.. no word… that is after they tried to tell me i had to keep my spare tire for 12 days to get an appt for a tire change, even if they had the nothing.. no word… that is after they tried to tell me i had to keep my spare tire for 12 days to get an appt for a tire change, even if they had the tire on the 21rst but wanted to book for the 31rst… i had to raise my voice a little to get my appt on the 24th and even then…. it is 17:35and it is still not ready! I got here asap as they sait, 14:20hrs… for ONE tire!!! one tire. it is 17:48 and i have my car but they forgot to take out the towing hook which i took out myself in the parking lot in the rain… yeh for me! More

Stay away like it's the plague. They quote prices online, and then significantly increase them(thousands of dollars) when you call to enquire. They refuse to honour their price. Not They quote prices online, and then significantly increase them(thousands of dollars) when you call to enquire. They refuse to honour their price. Not to mention that they conveniently added in paint and leather protection, and a $3200 warranty that I never asked for and wasn't told about. Shady and dishonest . Avoid at all costs. More

We recently visited Hunt Club Hyundai with an intent to buy a car. We were introduced to Kunj, our salesperson, who did an amazing job listening to what we were seeking in a new car. We needed to negotiate buy a car. We were introduced to Kunj, our salesperson, who did an amazing job listening to what we were seeking in a new car. We needed to negotiate on what we could afford within reason. He tried his best to accommodate our hopes. We left with an understanding that we would consider what seemed to be their final offer as we needed time to reflect on it. We rescheduled an appointment with Kunj to counter the offer and Kunj was open to discuss this. However, while we were in discussion, someone kept hovering around Kunj's office listening to our conversation. He barged into the office rudely without introducing himself and took over the conversation. He literally told Kunj to get out of his seat and he took his chair while Kunj remained standing. We did not know who he was and after leaving found out that his name was Adam. He began criticing Kunj saying that Kunj did not explain the parameters of the sale appropriately. How wrong he was as both Kunj and his sales manager talked with us previously explaining the sale conditions very well! I clearly let Adam know that it was well explained but we had difficulty understanding how the options and accessories piece were not options at all. We were not interested in these options. My partner tried to talk this through and this person, Adam, became extremely rude and loud such that anyone in that room could have heard. John explained that such conditions were options you could have but he was not interested. He, Adam, asked if we had been looking elsewhere for cars and we said yes. He stood up and said in a loud and angry voice " Well, way don't you go back there right now and I guarantee that you will come running back here." My partner and I were disgusted with his behaviour. It was shocking behaviour to experience! My partner got up said "OK we are out of here and won't be back and walked out. Unfortunately our negotiation with Kunj were cut off and he lost a sale due to Adam's (who never introduced himself) behaviour. Rudeness and aggressive is not the way to sell! Your dealership should seek higher standards and ethics! Needless to. say we bought the car we were seeking from another dealership. However, Kunj was respectful and he demonstrated good professional salesmanship! Kunj I would rate as 10 and Adam a zero. Kathy and John More

Absolutely pathetic customer service. We have been invited there to to get new Hyundai Tucson. However, the idiot guy name Mustafa sold the car to someone else while we were sitting there We have been invited there to to get new Hyundai Tucson. However, the idiot guy name Mustafa sold the car to someone else while we were sitting there and completing the process. And when we asked why he did that or is it ethical, she started to get loud and told us to leave the show room as if his dads own the dealership. He wanted to fight with the customer and he is short and thinks he is a big man. But we showed him his place and left. Never going there again. More

Friendly staff. Too bad dealerships charge a lot. They will Uber u once u drop car off and pick u back up. Too bad dealerships charge a lot. They will Uber u once u drop car off and pick u back up. More

The sales rep, Laith, and financial officer, Adam, were very pleasant to deal with and the whole purchase process went smoothly. Very pleased with the whole experience and happy to have found the Ioniq 5 very pleasant to deal with and the whole purchase process went smoothly. Very pleased with the whole experience and happy to have found the Ioniq 5 with every feature I wanted. More

Dropped off car for repair from hitting a racoon they done estimate 1193.28 CAA insurance appraiser estimate over 3.000.00 They received authorization from CAA to do repairs going on now for 2 weeks not done estimate 1193.28 CAA insurance appraiser estimate over 3.000.00 They received authorization from CAA to do repairs going on now for 2 weeks nothing done on repairs. ALWAYS a different answer when I phone for update on progress THE WORST SERVICE I HAVE EVER EXPERIENCED DONT BUY A CAR FROM THIS PLACE sales people are excellent SERVICE PEOPLE DONT CARE More

Our experience at Hyundai on Hunt Club was stellar! The end to end process was very enjoyable with no pressure tactics. Kunj, Nabil handled the whole sales process quickly and attended to every detail. The end to end process was very enjoyable with no pressure tactics. Kunj, Nabil handled the whole sales process quickly and attended to every detail. We were very please with the outcome and look forward to continuing our dealings with the team. Well done! Wayne More

Best sales people Kunch, Adam and Moustafa! Bent over backwards for me and my sister who also bought a car. Cathy Bent over backwards for me and my sister who also bought a car. Cathy More

Hyundai on huntclub is worst customer service in city of Ottawa these people have zero respect for customers who bought vehicles from there service staff and sales treat customers like garbage when custome Ottawa these people have zero respect for customers who bought vehicles from there service staff and sales treat customers like garbage when customers try to get there vehicles fixed they start make excuses and tell them there nothing wrong with it plus when customers start telling we paid for service time of purchase with them they start theating customers we will call police when they know they are doing some wrong plus when you tell them they will contact Hyundai Canada they say they won't do nothing they make money because of them they need to know Hyundai Canada is making because of customers who buy vehicles from Hyundai dealership not from them and they are making money because of customers I will recommend not to buy from Hyundai Hutclub I will recommend everyone not to buy any vehicles from them More