Hyundai Of Oakville

Long waits. Do not return phone calls. I would like to express my disappointment from the unsatisfactory level of service at the Hyundai Dealership in Oakville, Ontario. I have expected muc I would like to express my disappointment from the unsatisfactory level of service at the Hyundai Dealership in Oakville, Ontario. I have expected much more from a reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint due to the lack of attention and respect I have been shown. I had a service appointment booked for June 8th at 11:00 a.m. to replace the passenger side mirror on my 2014 Elantra Ltd. The Service Rep told me that there was a recall on my vehicle and that it would take 2 hours to complete the job. I asked if they had a loaner vehicle. He said they did not. I explained to the SR that I had unexpected company at home and that I needed them to replace the mirror quickly and that I would book another appointment for the recall. I was promised that they would be prompt. I also told them that I had forgotten the copy of my quote at home and was assured that they would look the quote up in their files. At 11:30 a.m., I noticed that my car was still sitting in the parking lot where I had placed it. I stood and waited for a Service Representative to speak to. They were both dealing with customers. I went to the Service Manager’s door, asked if he was the Manager, then asked if I could speak to him. I explained that I was in a real hurry, and that my appointment was at 11:00 a.m. that I had arrived at the dealership at 10:50 a.m. and my car still had not been looked at. I was told that I would have had to be at the dealership when it opened to ensure that my vehicle would be serviced at my appointment time. I informed him that that is why I stopped bringing my car for service, due to the constant long waits. My car was the fixed by 11:45, (car wash included). Staff was very courteous. I was disappointed that most of the service department seemed to know what I had spoken to the Service Manager about. When I went to pay the bill, it was for over 430 dollars and they had waived the cost of 55 dollars for service, due to my inconvenience. I asked if they had looked up my original quote? They said there was only one person able to do this and that they were busy. I told them I would go home and get my quote and pay them over the phone. My original quote was for 377 dollars including service! I called the SR and the SM to pay and left messages. I did not hear from them. I called the General Manager, Mr Chin, in the afternoon, was told he would call me when he came in in an hour. I called 2 hours later. He was performing interviews but had received my message. Around 2:30 pm the Service Manager called and asked for my MasterCard number. He asked what my concerns were. I told him I would explain to Mr Chin. He said, “I’m sure he will call you.” On the Friday I made my 3rd call to Mr Chin, told the receptionist how disappointed I was with my lack of service. I told her to let Mr Chin know that I was a very dissatisfied customer and that I hoped he would have the common courtesy to call me. He has never called. When I purchased my vehicle I was promised that I would always be looked after. I have not. I contacted Hyundai Canada and asked them to call me. They sent a survey for me to fill out. It is 10 days later and this issue has not been resolved. To date, I have not spoken to anyone in authority about my concerns. I require answers. My questions are: Why are there always very long waits at the Service department? Why are service quotes not consistent? Why does the Principle Direct not return his phone calls? I know you will agree with me that this is not acceptable service under any circumstances. I trust that you will deal with this issue in an urgent fashion and get back to me promptly. I also trust that you will take the necessary precautions to prevent such offensive and inappropriate behaviour in the future. Word of mouth is an extremely important component of doing business. I will be certain to convey this experience to many people in a variety of modes. More

hard to believe how bad they try and swindle people. Hello, I ‘m writing this to document my experience with Hyundai of Oakville. In 2012 I purchased a Hyundai Santa Fe GL sport from Hyundai along wi Hello, I ‘m writing this to document my experience with Hyundai of Oakville. In 2012 I purchased a Hyundai Santa Fe GL sport from Hyundai along with an extended warranty covering my newly acquired car for 8 years and 180000 km. For the fist almost year (10months) thing were great until it started major problems. 10 month in the car went into Hyundai for its first few thousand dollar warrantee covered issue. Really no problem. Car was fixed as it was fairly new 3 recalls, 3 years later, and at 100 915 km the car had issues starting, it would start and the stall out immediately. At this point I brought my car into Hyundai to fix the starting problem. Hyundai informed me that the car was over 100 000km and was no longer covered by warranty . After a brief argument and research it was found out that indeed there was an extended warrantee up to 180000 and 8 years (one of the major reason for original purchase) and by Hyundai’s recommendation a service 3 was performed to fix the warrantee covered starting problem. After a trip to Hyundai and a trip back (30 kms) each way, I was presented with a bill for $230. I was more than confused as the problem was covered under my purchased warranty. Not only that but when I went to start the car the starting problem was not fixed. From there I went on to discover that a service 3 which I was sold to fix the starting problem was nothing more than a glorified oil change and that the starting problem wasn’t even mentioned on the work order. After explaining myself I was told by Hyundai that it would not make sense to perform a service a service 3 on my car for a starting issue. I told them I felt the exact same way and that it should not have been performed, nor should I have to pay for it considering it was unrelated to the original problem. After being called I liar and 4 hours of phone calls I was finally put in touch with the man who had suggested the service and he admitted that he had recommended the service 3 to fix the starting problem as a starting point. I have come to realise that the service 3 was not at all necessary nor relevant to the starting problem and my trust in Hyundai was simply taken advantage of and I was mislead into spending $230 for something I did not in any way need. After 3 days of communication there was not a refund, not even an apology for horrible business ethics or calling me a liar after admittance. Also the starting problem was never fixed. 1 starting problem. 1 Service. 1 payment. Warranty not honoured 1. Problem fixed 0. Second visit: 30km each way. May 5 Same problem, same error code, same situation. This time however instead of fixing the starting problem the service performed to fix the starting problem was “apply body cavity wax/undercoat” Again I was confused when presented with a bill for $158.14 for the same warranty covered issue with the exact same result. The problem was diagnosed the wrong service was performed and I for some reason I was charged for it. To top things all off the starting problem still was not fixed!!!! 1 starting problem, 2 visits, 2 services, 2 payments, warranty not honoured 2, problem fixed 0. This brings us to the third visit followed up immediately by the 4th visit: May 30 With the starting problem still not fixed I was sold a new battery to fix my starting problem. It was installed and guess what?!?!?! The starting problem was still not fixed or addressed. And I was parented with another bill for the battery ($220.35), which I would have been ok with if the car’s starting problem been fixed but low and behold….the cars problem has yet again not been fixed and 5km away the engine light pop back on again! So I didn’t need a battery either to fix the starting problem. At this time, again 2 warranty covered codes were pulled from the car again, and again was scheduled an appointment for this morning at 8:00 to have all the work done to fix the same exact problem we’ve been working on since august last year. 1 starting problem, 4 visits, 3 services, 3 payments, warranty not honoured 3, problem fixed 0. This bring us this morning and my 8:00am appointment. While stuck in traffic on my way in to Hyundai to finally address and fix my warranty issue resolved I get a call at 8:23 am stating that the promised parts have not yet arrived at Hyundai and will have to reschedule for Tuesday. 23 minutes after my scheduled appointment! Based on my experience with Hyundai thus far I have decided to sell my car and based on Hyundai’s promised service and timing the deal happens today at 1:00 pm. However, yet again Hyundai has over promised and under delivered. With the engine light on based on the deal I’ve made I lose $1500. 1 starting problem, 5 visits, soon to be 6, 3 services, 3 payments, warrantee not honoured 3, problem fixed zero, botched deal based on Hyundai’s word 1. Totals 1 problem 3 diagnoses, 4 error codes pulled 3 unneeded service actions performed costing $608.49 6 trips to Hyundai 30km each way 12 hour of work missed 29 phone calls Being called a Liar for trying to fix my car 1 Actual results and the starting problem fixed 0 At this point all I am asking for is the money charged to me $608.49 to fix all warranty covered issues be paid back to me. Regards, Stephen Lingard Wednesday June 7 To continue. After discussing the issue with Jay, I was informed that even though the problem was not any of the work that was previously done and was indeed a warranty covered issue, Hyundai would not reimburse my money paid for work that was not needed. On the same day I was told that after failure to get the promised parts in work would be finished on Tuesday and I would be getting a call. As expected there was no call received from Hyundai. I decided to take yet another trip over to Hyundai yet again. At 6:30 there was no car, no sign of any service staff, and no one knew where exactly my car might be. So here we are as of now. 7 trips to Hyundai, time spent, missing work hours are adding up, $600 spent on Hyundai’s advice that had nothing to do with the actual problem. 30 hours on the phone and as of right now I have no idea weather my car is fixed or even where it is. Is this how Hyundai honours it`s extended warranty´ After all of this it looks like we're headed to court. Never again with any Hyundai ever!!!! More

Wonderful Journey with Jimmy Several days ago, my car(2003 Acura TL) got some problem, so I began to think about to get an new car. According to my financial situation and what I Several days ago, my car(2003 Acura TL) got some problem, so I began to think about to get an new car. According to my financial situation and what I need for, I thought Hyundai vehicles maybe the most reasonable for me. When I went into Hyundai of Oakville, I meet the sales reps Jimmy Xian. As I am a mandarin speaker, I definitely feel more comfortable to deal with him. But as the time pass by I was astonished by his professional knowledge and his attitude of service. He asked me some questions and the main purpose I used for, he advice me to think about the Hyundai Tucson. He is so knowledgeable and so patient, let me feel an old friend give me his best idea. He also provide me all the ways to reduce my finance burden and the color most popular for Asian people. I am totally accept his advices, so I think my next car will be Tucson and I will come to his store to buy from him, because he is such a warm heart person and really think from customers perspective. So the shopping journey is awesome. More

dealt with Sally when booking my appointment Everthing went smoothly, I couldn't be happier! She was very friendly and knowledgeable, made me feel like I was an impotant customer. Will definite Everthing went smoothly, I couldn't be happier! She was very friendly and knowledgeable, made me feel like I was an impotant customer. Will definitely be back and will reccomend to my friends More

Sale Beyond Expectation When I first visit the shop, i was helped by Mr.Jimmy, a kind and polite saleman, he ask me questions and try to introduce me the vehicle best match m When I first visit the shop, i was helped by Mr.Jimmy, a kind and polite saleman, he ask me questions and try to introduce me the vehicle best match my mind, although, I did not make up my decision by that time, but I am sure I will be back again! More

awesome shopping experiences !!!highly recommend Jimmy Xian I highly recommend Hyundai of Oakville-with the sales representative Jimmy Xian. I inquired about to buy Santa Fe. He immediately gave me all the nece I highly recommend Hyundai of Oakville-with the sales representative Jimmy Xian. I inquired about to buy Santa Fe. He immediately gave me all the necessary information I needed. His knowledgeable and professional attitude make me feel comfortable and want to buy from him . He made it possible and within my budget to afford my vehicle. I highly recommend Hyundai of Oakville and Jimmy Xian. Here--- Hyundai of Oakville--- they make you feel comfortable and they go above and beyond to help you the customer and make you feel at ease.I felt they treated me as if I was a family member. Thanks so much for all your support and look forward to buy from you for another car soon! George More

Quality of service Massimo Cipriano made our experience of looking for a car very enjoyable. He was very knowledge and immediately understood the kind of car we needed t Massimo Cipriano made our experience of looking for a car very enjoyable. He was very knowledge and immediately understood the kind of car we needed to suit our family size. During the process he even offered to come in on his day off so just he could accommodate my schedule. Excellent customer service. He even followed up a couple of weeks later to reconfirm that we were enjoying our new car, which we are!! More

Quality of service I found the knowledge of the salesman to be impeccable, made it easier to make my choice of car model. He was very helpful in choosing the car for my I found the knowledge of the salesman to be impeccable, made it easier to make my choice of car model. He was very helpful in choosing the car for my needs. More

Easy process buying a vehicle from there. This dealership is clean, and everyone greets u and i felt very welcome. My salesman Marc made it very easy to get the best bang for my buck compared This dealership is clean, and everyone greets u and i felt very welcome. My salesman Marc made it very easy to get the best bang for my buck compared to other dealers they just wanted a sale, not Marc u tell him yr needs and what u can afford and he makes it happen. I would definitely recommend him to my family and also i will be doing business in the near future. Thank you so much More

A+ Dealership Marc Auciello was very plesent to work with and knowledgeble. He answered all our questions and provided excellent service. Very pleased with this dea Marc Auciello was very plesent to work with and knowledgeble. He answered all our questions and provided excellent service. Very pleased with this dealership thank you and good job! More