Hyundai Of Oakville

Terrible Service Manager I originally came to this dealership for two recalls on my car. The lady at the front desk was very friendly, provided me with excellent service and a I originally came to this dealership for two recalls on my car. The lady at the front desk was very friendly, provided me with excellent service and arranged a shuttle for me. I loved this location as I live five minutes away and it is very convinent for me. My dads friend and our trusted mechanic had discovered an issue with my engine on a separate occasion. It is a known engine knocking sound that Hyundai has been having issues with certain 2L motors in their vechicles. I have called Hyundai Canada twice and they have acknowledged there is in fact a service campain out for this and that I should have no issues having a disganostic run and the dealership should be more then happy to help me figure it out. I called a couple weeks ago and spoke to the service manager Jay Langton and was shut down before I could even fully state my inquiry. I was told originally that there was no known issue and that if there was no recall there was nothing that would be done without a charge. Once I expressed Hyundai Canada had told me there was a service campaign he immediately informed me “if your car is over 100,000 kilometres this conversation is basically void.” He took no time nor wanted to help me with the car that I have just recently purchased from Hyundai. I decided to go visit the dealership in person to see if someone could hopefully help me out and found myself speaking with someone who again was shutting my down as soon as I stated my inquiry. I found out I was again speaking with the same manager that I had spoken with in the phone. I told him I just called the Milton location for a quote on a diagnostic and that it was $54 rather then the $150 he was demanding to even look at my vechicle. He suggested I “scoot on over there then.” The way this service manager speaks to clients is absolutely appalling. I am actually in shock how someone in a managerial position has been so condescending and blantantly rude to one of their clients. I am a paying customer and partly believe because I am young and female and am not the most knowledgeable when it comes to explaining my car problems I was completely disregarded and undervalued. Jay single-handledley has insured I will never be returning, purchasing or recommending this specific dealership again. In conclusion I would not be recommending this dealership for the soul fact this manager has no interest in helping his clients or shows any basic level of respect for his customers. More

Greatwestlife service employees Muhammed Khan who was the service attendant was very prompt, kind and attentive and helped a lot when I took my car in for service. Muhammed Khan who was the service attendant was very prompt, kind and attentive and helped a lot when I took my car in for service. More

Bad attitude Brought my Elantra in for service and advisor (Jay?) said my car needed brake service. I told him I need to shop around and he said “If you don’t do t Brought my Elantra in for service and advisor (Jay?) said my car needed brake service. I told him I need to shop around and he said “If you don’t do the service now you will get into an accident”. I know cars well and the brakes had 40% pad like remaining, so what the guy said was bs. I was upset and asked to speak with management, and Derek who apparently runs the place spoke with me. He didn’t know anything about cars and had bad attitude too. Apples don’t fall far from the tree, no wonder the staff are rude there! Never going there again. More

Oil change Always very courteous and friendly service. I'm always surprised by how quick the service is. All around a great team and a great service center. Always very courteous and friendly service. I'm always surprised by how quick the service is. All around a great team and a great service center. More

Horrible Service Staff The staff at Hyundai of Oakville has really dwindled. They had a great employee last year who is no longer there and what you’re left with is rude, un The staff at Hyundai of Oakville has really dwindled. They had a great employee last year who is no longer there and what you’re left with is rude, unhappy people. More

Break Service Error I brought my car in for an oil change in October prior to a 3000KM road trip. They called me to say the front brakes need to be serviced. I gave them I brought my car in for an oil change in October prior to a 3000KM road trip. They called me to say the front brakes need to be serviced. I gave them the go ahead and they completed the work. When I had my other mechanic put my winter tires and after that I heard a clicking noise. I brought it back to my mechanic thinking there was an issue with the tires. My mechanic discovered a bolt missing from the front drivers side brakes. I went to the dealership to voice my concern as they made a huge error and thankfully didn’t result in a worse off scenario. The service manager downplayed the situation, didn’t listen to me when I spoke and treated as if I knew nothing, but confirmed at the end it was their error. I have notified Hyundai Canada who will be speaking to the GM. But I will never return to Hyundai Oakville. If you are looking for a dealership in the area I have had nothing but great experiences at Milton Hyundai. More

Above expectation - overdue thank you I brought my Tuson 2016 in a year ago because the belt buckle got stuck in the door closer and I could not lock my doors. I took my car to several de I brought my Tuson 2016 in a year ago because the belt buckle got stuck in the door closer and I could not lock my doors. I took my car to several dealerships and nothing stories wanted $$$$$$$ I came across the Oakville Hyundai and it was the best thing I ever did this was not my dealership I was sooooo impressed with their work, it has been over one year and no problems with the door lock since. They were very nice to me and I am so happy and want to Thank them so much for the excellent work. PS THEY WENT OUT OF THEIR WAY TO HELP ME IT WAS AMAZING at no cost. More

car service they had my car for 10 days and would never call to update me on what the issue is. worse manager ever. will never recommend this dealer. they had my car for 10 days and would never call to update me on what the issue is. worse manager ever. will never recommend this dealer. More

RIP off and disappointed. Advised to get a engine shampoo, paid for it, got home pop the hood to my shock and disappointment. It looks as if they use a damp cloth to wipe the Advised to get a engine shampoo, paid for it, got home pop the hood to my shock and disappointment. It looks as if they use a damp cloth to wipe the engine. SHAMPOO my xxx yet they took my money and did nothing. I would not recommend anyone to go to this place. Stay clear from this place . What a rip off.. . I know when a engine is shampoo what it looks like. More

Lack of Management/Disorganized Where to begin with this place... When doing my research on where to service my vehicle after moving to Oakville from Windsor, I found several rev Where to begin with this place... When doing my research on where to service my vehicle after moving to Oakville from Windsor, I found several reviews about Hyundai of Oakville on Google and on DealerRater, as well as Facebook. Well, from what I gather, they must be paying their employees to tell their friends to write good reviews about the place. I'm still trying to wrap my head around why and how there SOOOOO many positive reviews about the receptionists at this place. Secondly, having serviced my vehicle there, I'd like to point out that the Service Manager, Jay or Jake, is an extremely rude individual who did nothing but sit in his office with the lights off, playing on his phone the entire time I was there. The service staff on the other hand, seem overworked and underpaid as not one of the three advisors seemed like they wanted to be there. Thirdly, this is supposed to be a reputable place? Interior of the dealership is filthy, showroom cars have finger prints all over the exterior/interior. Exterior of the dealership and the lot look like they have never been cleaned (cardboard under new vehicles on front lot, cigarette butts everywhere). Not to mention, their salesmen and even Used Car Manager, smoking out front as if no customers were around. In short, never servicing my vehicle with them again. More