Hyundai Of Oakville

I had a horrible experience at this location last I was here which led me to switch Hyundai locations. Overall unacceptable treatment from management to dilute my situation last I was here. My engine gave here which led me to switch Hyundai locations. Overall unacceptable treatment from management to dilute my situation last I was here. My engine gave out for a 2017 vehicle, I got it covered under warranty. Shortly after this happened I then had issues with my cadlytic converter (seems a little bit too aligned). The service representative and management told me this was not covered under warranty and I had to pay $3000 out of pocket for this, because I already got my engine covered. After switching locations, I was told the cadlytic converter is ALSO covered under warranty. When I was told this wasn't covered under warranty at Oakville location by management and the service department, I wanted my dad to speak with him and management said he would talk to my dad. My dad attempted to call him several times and he did not answer my dad-intentionally. Do not go to this location. Unprofessional service, misinformation to customers, and poor quality of service will find you here. Do yourself a favour and go to another location. Every time I went here there was a new problem with my vehicle- so dishonest. More

They told me an oil change would be $85+tx. When I went in they said it starts at $85 and could be as high as$150. When I questioned him regarding the high price. He said “I will see what I can When I went in they said it starts at $85 and could be as high as$150. When I questioned him regarding the high price. He said “I will see what I can do”. An oil change should be a fixed price for make and model. The service manager showed up and said they would do it for $85+tx. The people in the service dept.are dishonest and scamming their customers. More

A family member purchased a used car from this dealership. I accompanied them as I had previous experience with buying used cars. My family member decided to buy the car. Before this, I had pointe dealership. I accompanied them as I had previous experience with buying used cars. My family member decided to buy the car. Before this, I had pointed out several issues; some small door dents, a missing wheel lock key, owner's manual, and second key remote. We were promised everything would be taken care of before delivery, including providing a second remote. A week later, we picked up the car with the dents fixed, but the wheel lock and owner's manual were still missing. Abdul (the sales manager) quickly installed a new wheel lock set and found a manual from another car. However, the second key was still not available. Abdul told us it was on backorder and would arrive soon, promising to arrange a mobile locksmith to program it at my mother's home, as she lived an hour away. This was in mid-April 2023. It is now early June and numerous emails have been sent attempting to address the issue with little to no response, citing delays and high sales volumes. My family member has not received the second key, or any follow-up from the dealership for the past three weeks. Based on our experience, and judging by the reviews from others it is clear that Hyundai of Oakville prioritizes sales over post-sale customer satisfaction. I advise potential customers to ensure all promises are documented in the bill of sale to avoid similar issues. More

The sales department at Hyundai of Oakville is great but the service department has really terrible communication. Again and again I had to chase them down to find out what's going on, their very slow acqu the service department has really terrible communication. Again and again I had to chase them down to find out what's going on, their very slow acquisition of parts actually created a dangerous situation. After multiple calls and voice mails I had to go there personally to get service...they said that I was emailed but that system doesn't work. The word "sorry" is not one that Jay Langton ever uses. It isn't the first time that poor communication from this service department has wasted my time. From now on I'll be using Streetsville Hyundai, at least they have a shuttle. More

BEWARE! Especially female car owners! The manager in the service department at this location is a scammer! I emailed the evidence to the dealership’s general Especially female car owners! The manager in the service department at this location is a scammer! I emailed the evidence to the dealership’s general manager and all he did was send it back over to the scammer in the service dept, who continued to lie. I originally had my car towed in because I lost my only key fob and for some unknown reason, the service manager was extremely rude right off the bat. I let him know that his customer service was terrible and he ended up giving me the dirtiest look, then smirked and walked away while one of the other employees proceeded to awkwardly sign my car in for me. Fast forward a couple of days later, they called to tell me the key fob had arrived BUT conveniently now my car battery was dead and it would be $600 to replace it! The battery that was in my car was not installed by Hyundai so long story short, we are pretty sure they swapped my battery out for a dead one because when I contacted the mechanic that did install my battery, he told me that the battery that Hyundai claims was in my car is not the same brand my mechanic installed (he only carries one brand). We aren’t finished taking this up the ladder yet but I wanted to warn people as soon as possible. More

Low-life scammers. The EV service #2 is quoted ON THEIR WEBSITE at 129.95 - you literally click on the price to make an appointment - and when I arrived today, they sa The EV service #2 is quoted ON THEIR WEBSITE at 129.95 - you literally click on the price to make an appointment - and when I arrived today, they said oh we can't honor that price, we want $370 plus tax. I have a Hyundai Ioniq 5 and while I love the car, the dealership is untrustworthy and scummy. More

On Dec. 14, 2022, I placed an order at Hyundai of Oakville for a 2023 Hyundai Elantra Preferred, with a $2500 deposit. The given time-frame of order arrival 14, 2022, I placed an order at Hyundai of Oakville for a 2023 Hyundai Elantra Preferred, with a $2500 deposit. The given time-frame of order arrival was given as 4-6 months. I checked with the dealership in May/2023 and was told that there were delays and would have to wait until September or October. They also assured me that I would be notified on its arrival. Subsequently, I received an email from Hyundai Canada (on June 12) informing me that my vehicle had been shipped from Korea. I waited and waited in vain for a notification from Hyundai of Oakville as to the status of my order. When I inquired in November, the agent told me that a trace had to be initiated. In December, they informed me that my intended vehicle had been "mistakenly" sold to another customer. I suspect the real reason for selling it to someone else was because they were offered a higher price. They tried to sell me a used SUV "at a discount" which I neither needed nor wanted. On December 14, 2023, they refunded my deposit of $2500, but refused to provide any compensation -- not even interest on my deposit -- for having missed out on other (at least 3 better) purchase deals while waiting for my vehicle, and for the inconvenience, lost time and aggravation caused by their failure to deliver the order. This dealership is running a SCAM, so BUYERS BEWARE. NOTE 1: If I can find the time, I'm still considering taking legal action against them. NOTE 2: It's rather ironic that I was planning to place a second order with them (to replace my wife's vehicle, an aging 2011 Grand Caravan) upon receiving the initial order. NOTE 3: Of course, 1 star rating is a gift, as it should really be NEGATIVE 5 stars! More

So far, I'm happy with the service department. Drop-off was great, communication great, punctual and fair value. Had a discussion with the service manager over a minor issue and everything was dea Drop-off was great, communication great, punctual and fair value. Had a discussion with the service manager over a minor issue and everything was dealt with promptly and satisfactorily. I'm happy to have them as my hyundai dealer and will give their sales department a chance when I need another car. More

The service manager is refusing to provide the service recommended by Hyundai Canada, as it is a lot less expensive than what they want. He told me that I either do what they want or they don't do anyth recommended by Hyundai Canada, as it is a lot less expensive than what they want. He told me that I either do what they want or they don't do anything. The service from OEM costs $39.95, he wants to do a $195. Last time I did that, my electric vehicle was in the shop for 10 minutes before they told me that it is ready to go, $175 at the time x 10 minutes, equals $1050/hour. And he still has a job! I called another dealership, same service $49. Scammers! More

Spencer was wonderful, so helpful and nothing was too much trouble. We had a fabulous experience from start to finish and the whole team, Spencer, Ian and Abdul were incredible. Would highly recommend a much trouble. We had a fabulous experience from start to finish and the whole team, Spencer, Ian and Abdul were incredible. Would highly recommend and will definitely go back. We absolutely love our Hyundai. A huge thank you to everyone. More