Hyundai Gallery

Horrible experience. I was interested in the new Elantra. Basically they saw a young woman and assumed I was knew nothing and gave me the run around. The finance guy t I was interested in the new Elantra. Basically they saw a young woman and assumed I was knew nothing and gave me the run around. The finance guy treated abhorrently. They made it sound like I was getting the best deal and wouldn't get a better deal anywhere else then would lie repeatedly to me and lie more when I called out their mistakes. I had told Matt Henderson that I was willing to accept a black coloured car. He said there was none. When I called to get my deposit back I was told by the other finance guy (the nice one)-- that there WAS a black one available. He said that was very bad and apologized and said he would get the GM to give me a call. Of course that never happened. Basically I am never setting foot in that place again. I have switched dealerships. The service department is just as bad. Don't waste your time here. More

Would love to give this place zero stars. Over the last week I have gotten 7 unsolicited text messages, . I get the fact that a commission sales person needs to make money and I don't have anything agains week I have gotten 7 unsolicited text messages, . I get the fact that a commission sales person needs to make money and I don't have anything against that as I used to be one myself. However, constantly sending out the same message 5 times over a week goes beyond asking for a sale and 1) smacks of being a little desperate but more importantly 2) it's actually against Canada’s anti-spam legislation (CASL). For further info please educate your employee here: https://fightspam.gc.ca/eic/site/030.nsf/eng/00008.html "Hi #####, Gainni here with Hyundai Gallery. I just wanted to reach out to invite you in to possibly get an assessment done on your #####. The used car market is up 44% compared to the prior year, would you have 20 minutes you can spare to come down this week and do a no-obligation options review? We’d love to show you what your vehicle is currently worth in this market and worst case scenario, we show you what your vehicle is worth or you get to walk away with cash. Looking forward to your response sir" More

Lack of humanity, lack of customer service, lack of support.. they do not stand by their product. They WILL leave you high and dry without a vehicle to drive while yours sits in their shop untouched fo support.. they do not stand by their product. They WILL leave you high and dry without a vehicle to drive while yours sits in their shop untouched for days because, let’s face it - they don’t make money off of warranty work. So, regardless of how you make a living, they will put you on the back burner until it suits them, leaving you stranded without means of transportation because they’ve overbooked their loaners for ‘non-warranty money making business’. Don’t spend your hard earned money here, they don’t care for you after you’ve signed on the dotted line. On second thought, don’t buy a Hyundai regardless, they don’t stand by their product, even when you’re in danger while driving it, as well as anyone else on the road. Oh, and make sure you save up to afford the tow bill for their malfunctioning vehicle because they certainly won’t be paying for it or offering a service of ANY kind. Feel free to jump into the 3 week line up for a loaner vehicle.. you know, once those non warranty ‘bill paying’ clients return one for you. Please, whatever you do… do not give this dealership/brand your money. More

Excellent service from the dealership regarding the vehicles first service. Staff was familiar with who I was , even after 4 months. Definitely make you feel like you are more than just a sale or reven vehicles first service. Staff was familiar with who I was , even after 4 months. Definitely make you feel like you are more than just a sale or revenue. More

The team here was so nice and professional. The facility was clean and followed all safety requirements. Definitely recommend all my friends and family. Thanks again guys. was clean and followed all safety requirements. Definitely recommend all my friends and family. Thanks again guys. More

The most terrible experience buying new car in this Hyundai Galery. Be careful buying car in this dealer, better buy from other dealer. I bought new HYundai Sonata 2017 in this dealer, I maintained and Hyundai Galery. Be careful buying car in this dealer, better buy from other dealer. I bought new HYundai Sonata 2017 in this dealer, I maintained and took care very well. IN only 2 years the painting in bumper starts cracking from inside, never got bump tp anything, no dents and their technician can confirm that, it was under warranty 3 years. Initially they want to repaint it, but during the process Hyunday Canada did not want to pay the warranty. It seem the new car was been hit and got accident, so there is mark inside the bumper, so they repainted it and sell as new vehicle. I was so pissed up. If you don't want to get worst experience buying cars....please don't even try this dealer. More

Very unwelcoming and judgemental sales team. Doesn’t notice customer’s, ignores customers who they think can’t afford a car. Very rude and slow. My parents were looking at cars, NONE of the sales memb notice customer’s, ignores customers who they think can’t afford a car. Very rude and slow. My parents were looking at cars, NONE of the sales members came up to ask if they needed any help. They literally ignore you.. until you have to actually go up and ask them for help. More

Very pushy I recently went to this dealership to test drive a vehicle. We were considering a purchase, but were very uncomfortable with the pushy sales tactics u I recently went to this dealership to test drive a vehicle. We were considering a purchase, but were very uncomfortable with the pushy sales tactics used by the manager. We wanted to leave to discuss the price and get some food, but the salesman and manager kept walking off whenever we said we wanted to leave and think about it. They would leave us there for another 10-15 minutes each time, Unfortunately they had checked out our vehicle to give us a trade in price, and kept our keys hostage so we couldn't walk out. If you are uncomfortable with very pushy people, this is not the place for you. If you live for high pressure haggling on an empty stomach, you will be right at home at this dealership. More

Great friendly, carrying and helpful dealership. From Lance and Ricardo in sales to Harrison in finance, Duane in parts, Melissa in service and of course the boss David. Excellent job. Lance and Ricardo in sales to Harrison in finance, Duane in parts, Melissa in service and of course the boss David. Excellent job. More