Humberview Volkswagen

Customer centric approach nailed! The gentlemen at HumberView, particularly Robert, Joe, and Nick created a fantastic customer experience from start to finish. Come for the cars, s The gentlemen at HumberView, particularly Robert, Joe, and Nick created a fantastic customer experience from start to finish. Come for the cars, stay for the espresso! More

The Only Thing Missing was Cotton Candy! I was very cautious in choosing a VW dealership that would be able to listen to our needs, be resourceful in finding the best possible options, and on I was very cautious in choosing a VW dealership that would be able to listen to our needs, be resourceful in finding the best possible options, and one that would show personalized attention. Humberview VW was the third dealership I called in the GTA and as opposed to the prior two experiences that felt impersonal and 'cookie cutter', I immediately felt appreciated by HADI CHMAIT, one of Humberview's sympathetic Sales & Leasing Consultants. Hadi and his colleagues stopped at nothing to welcome my family and me, had in-depth product knowledge and kept me closely updated at all times. Even after the purchase of my and my wife's car were sealed deals, Hadi kept up the personal attention and care to occasionally inquire whether we liked our cars, how the family was settling in the GTA and whether we needed any assistance. Once our Son grows up, I know for sure where he is going to buy his first car...with Hadi and the wonderful team at Humberview! Special mention and thanks also to Maxine, Kezro, Joseph, Michelle, Oksana, Lisa, Nick and Dominic who were just as welcoming and helpful whenever I dropped by the showroom. FIRST CLASS Ladies and Gentlemen! More

I worked with Michelle Carvalho to get new car I was very demanding, sometimes asking for many details. To my surprise Michelle was responding to my e-mails promptly, even late at night. Michelle p I was very demanding, sometimes asking for many details. To my surprise Michelle was responding to my e-mails promptly, even late at night. Michelle put a lot of effort to help me out finding the car I was looking for. She seemed to be never tired of me :). Very good experience working with her. More

An amazing experience in buying my first car ever!!! I bought my first car ever from humberview Volkswagen, I'm blessed that I got the best salesman Hadi, he is very friendly and very helpful in process I bought my first car ever from humberview Volkswagen, I'm blessed that I got the best salesman Hadi, he is very friendly and very helpful in process of buying my first car. I would recommend to see Hadi to buy your car. Hadi is the best salesman!!!👍🤙 More

Bent Wheels on Certified Pre-Owned VW... Terrible! Picked up a new-to-me Certified Pre-Owned 2013 VW Golf R from Humberview VW towards the end of April, and refused to drive it in traffic for the first Picked up a new-to-me Certified Pre-Owned 2013 VW Golf R from Humberview VW towards the end of April, and refused to drive it in traffic for the first short while. All seemed to be in good operating condition under normal driving circumstances around town and at clear highway speed, aside from a slight rocking I would feel from time to time. For just over a month of occasional driving, I chalked this feeling up to a stiff sporty suspension or some way I must have been driving incorrectly at lower speeds causing the transmission to introduce this rocking vibration feeling. As I began to commute in highway traffic more often, I realized this rocking feeling would only occur during low speeds around 15 to 40 km/h. Although the rocking is not tremendously pronounced, it feels like I am riding a horse as I sit in traffic on the way to work each morning, and this is a very unsettling feeling in a vehicle that has been critically-acclaimed for its superb balance on the road. Upon the discovery that there was something wrong with its balance, I brought the car into my usual family master mechanic and had him search for the source of this rocking issue and give the underbody of the car a look over for any potential hazards while the oil was changed. At first, I took him for a ride along and could not replicate the rocking of the vehicle on the road during our short drive around the block. We returned to the shop and the car went up onto the lift. After less than a minute of inspecting the underside of the car, my mechanic was shocked to discover that my certified used VW had passed the safety from the dealership with 3 bent wheels! I told him when I was looking at the car before purchasing, I noticed surface damage to the outside of the wheels and the Sales Manager (Alex Botea) offered to have the wheels refinished as part of the deal. I didn't give it another thought and the outside of the rims looked good when I picked up the car expecting the damage to be limited to the "cosmetic resurfacing" they had done. After all I thought, I was buying a premium certified VW from a reputable VW dealer and I had no reason to believe otherwise, right? Wrong. After seeing the bent portion of the 3 wheels while the car was up on the hoist at my local mechanic, I contacted Humberview Volkswagen to make an appointment to bring the car in. While the car was up on the hoist at the dealership, I pointed to the bent wheels demanding an explanation as to why and how this vehicle had passed safety certification with wheels in this condition. At first, both the Sales Manager and the certifying VW Technician meekly told me that the wheels were likely in good enough condition to pass safety in their current state, and that they would just require more weight on the bent wheels to correct the rocking feeling I experience while sitting in highway traffic during my daily commute (are you kidding me??). After further prying into this matter, the technician who originally certified the vehicle went to search for specifications from VW that would tell him how bent the wheels could be in order to pass safety. When he returned he still seemed unsure of whether the rims on my car would have passed his safety certification. In disbelief of this response, I pointed out the severity of the deformed wheels once again and wondered how they could possibly be straight enough to pass a vehicle safety certification. Only then, after all my complaints about the bent rims and close to 20 minutes of wondering whether they would allow the vehicle to be safety certified in this condition, did the technician tell me they would not likely pass based on the 96 page Ontario safety standard document stating that the wheels would fail if bent in any way. I can’t believe it took him this long to conclude that the wheels would not allow the vehicle to pass safety certification, and wonder if he even referred to that specific section of the Passenger/Light-Duty Vehicle Inspection Standard document when safety certifying the vehicle at the time of purchase. He sure didn’t seem to be well-versed in the wheel inspection section of that document when he was unsure of pass/fail criteria for wheels at the beginning of our conversation during my visit to the dealership. To add insult to injury, the Sales Manager and VW Technician both alluded to the fact that a safety certification only lasts 36 days, and that I am out of luck when it comes to having the rims replaced on a vehicle that was certified and delivered on April 26th. The technician then offered to add missing weights and rebalance my wheels and tires to compensate for any imbalance on the road due to the bent wheels, but any amount of weight will not un-bend a bent wheel, so I passed on the 45 minute wait time for the rebalancing, and returned to work to avoid wasting even more time than had already been spent dealing with the dreadful post-purchase service at this dealership. Now I am driving around in a vehicle that should not have been safety certified in the first place, wondering how long it will be before my bent wheels begin to affect other components on the vehicle. Through all of this, the Sales Manager denied anybody knowing anything about these bent wheels and refused to replace them. Are you kidding me again?? How many VW professionals need to look at rims along the way and “not see” they are bent (the certifying dealership technician, the sales manager, the rim repair staff working to refinish the scratched rims)... I gave them the opportunity to make things right and earn some of my trust back when the obvious issue was pointed out to them, but they disappointed and did not take the opportunity. I'm still hoping when they see the sequence of events laid out here that they reach out and replace these bent wheels, but I'm certainly not holding my breath, as the Sales Manager continuously stated that there was absolutely nothing he could do during my dealership visit yesterday. Perhaps someone above him in the dealership hierarchy can right this wrong. This is the 3rd VW my family has owned, and it has been the worst buying experience of all by far. I fully expect to have to make VW Canada my next stop. I wish I could have given something less than 1 star on this rating scale as I don't want to contribute to a positive rating in any way. Buyers of certified used cars... beware here. More

One of the best The sales service and information provided by Hadi was super. He met all of my requirements and did so in a friendly and personal manner. He and Madi The sales service and information provided by Hadi was super. He met all of my requirements and did so in a friendly and personal manner. He and Madi went beyond expectations for me to purchase, pickup and drive away with my sweet Tiguan. Thank you Humberview Volkswagen and Hadi. I would absolutely come back for my future cars and service. Keep up the great work! Lola & Jack More

Fantastic service, fabulous dealership, great car! I've driven VWs all my life and had really great service but Joe, Nick and Maxine at Humberview VW were outstanding. I drove 65 kms when I had a deal I've driven VWs all my life and had really great service but Joe, Nick and Maxine at Humberview VW were outstanding. I drove 65 kms when I had a dealer 3 kms down the road to prioritize spectacular service from minute one. I am more than happy to recommend Humberview VW to anyone looking for exceptional customer experience. More

Hadi Chmait The service I experienced from Hadi was exceptional. He made my family and I feel well Taken care of. He was very helpful and is overall an amazing s The service I experienced from Hadi was exceptional. He made my family and I feel well Taken care of. He was very helpful and is overall an amazing salesman. Thank you hadi for a great experience and a great car! More

Customer Care and Staff's Attention to Detail Was On Point After learning the service division was closed for the nigh,t a gentleman went the extra mile to help state pertinent details of expenses for tax purp After learning the service division was closed for the nigh,t a gentleman went the extra mile to help state pertinent details of expenses for tax purposes. Even though this was not his job, he did a great deed helping me in my time of need. Thanks again. More

"It's all about service" From making appointment to finish greatest service ever...always kept up...explained in detail all service done to vehicle...no waiting around...best From making appointment to finish greatest service ever...always kept up...explained in detail all service done to vehicle...no waiting around...best of all a smile and Thank-you! More