Hull Hyundai

Hyundai falls flat on their face. I noticed a significant pull to the right on a used Elantra I was testing, requiring some holding force on the steering wheel. The salesman downplaye I noticed a significant pull to the right on a used Elantra I was testing, requiring some holding force on the steering wheel. The salesman downplayed my observation, stating that it was a minor thing that would be fixed during certification (the vehicle was not Ontario certified at the time). When I went to get the car, the certification was done but the license was not, with no explanation. They issued a temporary Quebec license certificate which I was told was valid to drive to Ontario. I signed the final paperwork and drove the vehicle straight to a garage where I had booked the installation of snow tires. The car was still pulling to the right, and the garage uncovered issues that cast doubt on the certification work. I immediately called Hull Hyundai and talked to the Director, telling him I had been misled and wanted to return the car for a full refund. He refused the refund request outright and questioned the validity of the independent garage findings, subjecting me to alarming belligerence and rudeness. He inflicted the same attitude on my parents who each spoke to him separately. After we acquired the second report which stated evidence of undercarriage damage, he still refused the refund, getting into a heated exchange with my father who by that point was thinking about taking legal action. My father asked why Hull Hyundai’s mechanics had not found the problems, to which the Director provided the nonsensical answer that the mechanics need to be instructed as to where to look and what to look for. When my father threatened to raise the issue with Hyundai Canada, the Director said they wouldn’t do anything other than recommend we take the car back to the dealer for repair. He then stated that Hull Hyundai would take the vehicle and correct whatever was identified in the reports, to my “satisfaction”. The Director called my mom and agreed to reimburse me of the fees from the body shop visit. I went to visit Hull Hyundai to collect the reimbursement, but the Director was not there and I had to speak to his assistant Vanessa. She called him and he claimed he never said Hull Hyundai would reimburse me for that fee. I asked again if I could return the car for refund, given the very bad treatment we had received from Hull Hyundai. Of course, the Director unapologetically refused that suggestion. I expressed my extreme dissatisfaction with Hull Hyundai and stated that I would never buy anything from them again, and would also warn all my friends about this experience. More

Excellent Customer Service I deal with Donald after having trouble at the Gatineau Hyundai and Donald helped me on his day off to make sure that everything was fine. I had an I deal with Donald after having trouble at the Gatineau Hyundai and Donald helped me on his day off to make sure that everything was fine. I had an excellent service there and I recommended everyone to go see him for your new Hyundai. I have to say when I went 4 years ago I didn't had a good experience with the young sale person that was there at that time, but I went back because a friend of mine bought a car with Donald and she had a better price than everywhere else. Finance Director was also very nice and did all the follow up with me and they made the best he could to make my experience easy. Thank you ! More

Do not buy from this dealer More worried about selling to the next customer than making sure the everything is in order for the current sale. When point out problems, argument in More worried about selling to the next customer than making sure the everything is in order for the current sale. When point out problems, argument instead of offering solutions. Try to somehow to blame customer for their mistakes. Even after pointing out problems, delivers car with yet other problems and with items missing despite contract. Do not return calls to solve problems. In summary, this dealership has no pride in their product and no respect for clients. This leaves you with the impression that you bought a product of very poor quality. Save yourselves a lot a trouble and stay away from this dealership. More

Worst customer service ever! Save yourself trouble and money and stay away from this dealer! They changed my waranty conditions, refused to cover a major repair and forgot to put pieces of my engine b money and stay away from this dealer! They changed my waranty conditions, refused to cover a major repair and forgot to put pieces of my engine back in place before giving me my car back. I called the used sales manager to solve my problem and he did not even listen at my problem that he started yelling at me. STAY AWAY FROM HULL HYUNDAI! More

Courteous Friendly and kept on appointment date.You Courteous Friendly and kept on appointment date.You feel at home when you enter the showroom. There is a salesman ready to answer all the questions Courteous Friendly and kept on appointment date.You feel at home when you enter the showroom. There is a salesman ready to answer all the questions you have. More